Wonder Nyarota
Bartender
Cape Town,western cape
Summary
As an enthusiastic and reliable professional, I bring a proven track record from both 4-star and 5-star hospitality environments. My unwavering dedication to delivering excellent customer service and creating unforgettable dining experiences is complemented by a keen ability to anticipate customer needs and resolve issues swiftly and professionally. Known for my innovative spirit, I have successfully invented new beverage recipes, significantly boosting bar revenue. My comprehensive skill set ensures patrons not only enjoy their visit but leave with a lasting positive impression.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Cocktail Bartender
4.Star Fountain Hotel Cape Town
Cape Town
1 2024 - Current
- Reduced cost while maintaining high quality ingredients
- Collaborating with kitchen staff to pair cocktails with menu items to enhance overall dining experiences
- Introduced signature cocktails.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across our team.
- Elevated guest experience with personalized cocktail recommendations based on their preferences
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation as we served more than 100 guest during busy hours.
Waiter
4.1 Star The Lawn at Roundhouse Cape Town
Cape Town
2022.01 - 2024.01
- Bussed and reset tables to keep dining areas clean.
- Ensure food safety compliance by adhering to proper handling procedures when serving dishes.
- Answered customer questions, recommended menu items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and anticipating guests needs.
- Managed high volume of customers during peak hours as we had to serve up to 500 people on during holiday season, maintaining prompt and efficient service.
- Collaborated with team members, about up to 30 waiters to ensure seamless guest experiences and resolve any issues promptly.
Head Barman
5 Star Kloof Street Hotel Cape Town
Cape Town
2021.11 - 2022.07
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service
- Expanded menu offerings by researching industry trends, attending relevant workshops or conferences to stay current on mixology practices
- Actively participating in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth and customer satisfaction.
- Implemented hygiene standards, maintaining clean and safe working environment at all times.
- Led by example in maintaining a professional appearance and setting the standard for fellow staff members.
Bartender
4.2 Star Protea Hotel Fire and Ice Cape Town
Cape Town
2012.02 - 2020.12
- Developed new signature cocktails to support bar marketing and increase profits
- Performed daily inventory audits, weekly product and supplies
- Completed bar opening and closing procedures
- Followed strict recipes and drink measurements to minimize product used
- Explained daily specials and beverage promotions to exceed sales goals.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Education
High School Diploma -
Kambuzuma 2 High School
Harare, Zimbabwe 2000.01 - 2003.01
Skills
Accomplishments
- Ciro Coffee Academy Barista certificate
- Mixologist/Bartender certificate
- STCW Certificate
- Winning the Marriott OTT Gin & Tonic competition
Personaldetails
Expiry date 07/07/31, C1/D visa
Languages
English
Bilingual or Proficient (C2)
Shona
Bilingual or Proficient (C2)
Zulu
Advanced (C1)
Xhosa
Advanced (C1)
References
- Keenen Malan, Fountain Hotel, Cape Town, Manager, fbm@fountainshotel.co.za, +27 21 443 1100
- Geoffrey Mitton, Roundhouse Rubillion Restaurant, Cape Town, Manager, gm@thelawnsct.com, +27 21 438 4347
- Tony Dube, Kloof Street Hotel, Cape Town, Manager, sanctuary@lionroars.com, +27 21 300 0707
- Evarni Oliphant, Protea Hotel Fire and Ice Cape Town, Cape Town, Manager, evarnioliphant@proteahotels.com, +27 21 488 2500
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteCertification
Mixologist certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Real Madrid football Club
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Waiter
4.1 Star The Lawn at Roundhouse Cape Town
2022.01 - 2024.01
Head Barman
5 Star Kloof Street Hotel Cape Town
2021.11 - 2022.07
Bartender
4.2 Star Protea Hotel Fire and Ice Cape Town
2012.02 - 2020.12
High School Diploma -
Kambuzuma 2 High School
2000.01 - 2003.01
Cocktail Bartender
4.Star Fountain Hotel Cape Town
1 2024 - Current
Mixologist certificate
Barista certificate
STCW
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