Wonder Nyarota
Bartender
Cape Town,western cape
Summary
As an enthusiastic and reliable professional, I bring a proven track record from both 4-star and 5-star hospitality environments. My unwavering dedication to delivering excellent customer service and creating unforgettable dining experiences is complemented by a keen ability to anticipate customer needs and resolve issues swiftly and professionally. Known for my innovative spirit, I have successfully invented new beverage recipes, significantly boosting bar revenue. My comprehensive skill set ensures patrons not only enjoy their visit but leave with a lasting positive impression.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Cocktail Bartender
4.Star Fountain Hotel Cape Town
Cape Town
1 2024 - Current
- Reduced cost while maintaining high quality ingredients
- Collaborating with kitchen staff to pair cocktails with menu items to enhance overall dining experiences
- Introduced signature cocktails.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across our team.
- Elevated guest experience with personalized cocktail recommendations based on their preferences
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation as we served more than 100 guest during busy hours.
Waiter
4.1 Star The Lawn at Roundhouse Cape Town
Cape Town
01.2022 - 01.2024
- Bussed and reset tables to keep dining areas clean.
- Ensure food safety compliance by adhering to proper handling procedures when serving dishes.
- Answered customer questions, recommended menu items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and anticipating guests needs.
- Managed high volume of customers during peak hours as we had to serve up to 500 people on during holiday season, maintaining prompt and efficient service.
- Collaborated with team members, about up to 30 waiters to ensure seamless guest experiences and resolve any issues promptly.
Head Barman
5 Star Kloof Street Hotel Cape Town
Cape Town
11.2021 - 07.2022
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service
- Expanded menu offerings by researching industry trends, attending relevant workshops or conferences to stay current on mixology practices
- Actively participating in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth and customer satisfaction.
- Implemented hygiene standards, maintaining clean and safe working environment at all times.
- Led by example in maintaining a professional appearance and setting the standard for fellow staff members.
Bartender
4.2 Star Protea Hotel Fire and Ice Cape Town
Cape Town
02.2012 - 12.2020
- Developed new signature cocktails to support bar marketing and increase profits
- Performed daily inventory audits, weekly product and supplies
- Completed bar opening and closing procedures
- Followed strict recipes and drink measurements to minimize product used
- Explained daily specials and beverage promotions to exceed sales goals.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Education
High School Diploma -
Kambuzuma 2 High School
Harare, Zimbabwe 01.2000 - 01.2003
Skills
Food safety standards
Networking and relationship building
Spirits expertise
Training New Staff
Cocktail menu creation
Teamwork and collaboration
Responsible Alcohol service standards
Professional service standards
Wine pairings
Menu recommendations
Hospitality best practices
Food safety standards
Accomplishments
- Ciro Coffee Academy Barista certificate
- Mixologist/Bartender certificate
- STCW Certificate
- Winning the Marriott OTT Gin & Tonic competition
Personaldetails
Expiry date 07/07/31, C1/D visa
Languages
English
Bilingual or Proficient (C2)
Shona
Bilingual or Proficient (C2)
Zulu
Advanced (C1)
Xhosa
Advanced (C1)
References
- Keenen Malan, Fountain Hotel, Cape Town, Manager, fbm@fountainshotel.co.za, +27 21 443 1100
- Geoffrey Mitton, Roundhouse Rubillion Restaurant, Cape Town, Manager, gm@thelawnsct.com, +27 21 438 4347
- Tony Dube, Kloof Street Hotel, Cape Town, Manager, sanctuary@lionroars.com, +27 21 300 0707
- Evarni Oliphant, Protea Hotel Fire and Ice Cape Town, Cape Town, Manager, evarnioliphant@proteahotels.com, +27 21 488 2500
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteCertification
Mixologist certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Real Madrid football Club
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Waiter
4.1 Star The Lawn at Roundhouse Cape Town
01.2022 - 01.2024
Head Barman
5 Star Kloof Street Hotel Cape Town
11.2021 - 07.2022
Bartender
4.2 Star Protea Hotel Fire and Ice Cape Town
02.2012 - 12.2020
High School Diploma -
Kambuzuma 2 High School
01.2000 - 01.2003
Cocktail Bartender
4.Star Fountain Hotel Cape Town
1 2024 - Current