Witness Mtileni
Pretoria west
Summary
Experienced with managing return processes and resolving customer issues promptly. Utilizes keen attention to detail and strong organizational skills to maintain accurate records and ensure smooth operations. Knowledge of inventory management and effective communication to handle diverse return scenarios seamlessly.
Overview
11
11
years of professional experience
1
1
Language
Work History
Returns Clerk
Sunbake Bakery
11.2019 - Current
- Ensure returned products matches the product listed in returns invoice.
- Accurate capturing of data into the spread sheets to enable access to reliable data reporting.
- Assess whether the returned product can be returned as write off or back to despatch as per the returns procedures.
- Ensure compliance with established procedures and company standards to maintain effective control over administrative process.
- Ensure accurate returns administration.
- Conduct housekeeping within working area in accordance with standard operating procedures.
- Capturing returns on Syspro
- Position: Stand in Despatch Controller
Returns Clerk
Bradian Logistics
05.2017 - 11.2019
- Assess the device if it meets all the OBF criteria
- Approved OBF and sent for OEM approval / Rejection
- Reject the OBF if it does not meet the OBF criteria
- Inspect the device if worth returning back
- Report and record relating to products return
- Ensure customer satisfaction through handling of a product returns and exchange
- Maintain and manage a database of all Devices returning and exchange
- Adhere to and comply with corporate standards and procedures in handling returns
- Processes all repair and returns in a timely manner
- Maintaining the Stock level agreement
- Account: Telkom OBF and Repair
Receiving Clerk
Builders Warehouse
05.2015 - 05.2017
- Collect blind count sheet for stock received & ensure that stock is being received and to be packed appropriately.
- Register a blind count received on the count sheet in detail checker register.
- To scan the stock on sap or to receive stock.
- Ensure the senior manager check the stock if there is high risk on the stock.
- To ensure all the stock is barcoded and shelf talker to be printed always.
- To ensure that stock that my peers received is accurate.
- To ensure that stock is handed over to the floor and is merchandised in time.
- To ensure that the stock is not damaged when it’s get received.
- To ensure that RDC is received quickly and in time and other suppliers.
- To ensure that the receiving cage is always always locked.
- To ensure that all queries are handed over to my manager in time and to make follow up to see if they have been resolved.
- To ensure that I cover all possible ways that can cause shrinkage in my company.
- To book the invoice before it gets received by a receiver or to update according to our language.
Education
Higher certificate - Supply chain management
Mancosa
01-2023
Grade 12 - National Senior Certificate
Gawula High School
01-2009
Skills
Microsoft office
Workplace safety
Defect tracking
Paperwork processing
Returns logging
Quality control
Teamwork
Warehouse operations
Warehouse experience
Calm and professional under pressure
Excellent communication
Timeline
Returns Clerk
Sunbake Bakery
11.2019 - Current
Returns Clerk
Bradian Logistics
05.2017 - 11.2019
Receiving Clerk
Builders Warehouse
05.2015 - 05.2017
Grade 12 - National Senior Certificate
Gawula High School
Higher certificate - Supply chain management
Mancosa