Wish Mfundo Ngcongo

• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Arranged for inspections and surveys of sold properties.
• Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
• Negotiated real estate contracts to navigate transactions between buyers and sellers.
• Closing deals
• Networking to attract potential clients
• Appraising Properties
• Compared properties possessing similar features to determine competitive market prices.
• Negotiated purchase contracts and lease agreements to establish maximum value for clients.
• Generated lists of properties for sale, locations, descriptions and available financing options.
• Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
• Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
• Conducted competitive market analysis to determine optimal pricing for properties.
• Utilized online marketing platforms to promote real estate services and generate leads.
• Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports

• Led and directed team members on effective methods, operations, and procedures.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Recruited, trained and supervised staff
• Menu planning
• Ensured compliance with licensing, hygiene and health and safety legislations
• Promoted and marketed the business
• Developed unique events and special promotions to drive sales.
• Attend to online and telephonic reservations
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Maximized quality assurance by completing frequent line checks.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Motivated staff to perform at peak efficiency and quality.
• Reconciled cash and credit card transactions to maintain accurate records.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Correctly calculated inventory and ordered appropriate supplies.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Carefully interviewed, selected, trained, and supervised staff.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Purchased food and cultivated strong vendor relationships.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
• Developed, implemented, and managed business plans to promote profitable food and beverage sales
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
• Led and directed team members on effective methods, operations, and procedures
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
• Correctly calculated inventory and ordered appropriate supplies
• Carefully interviewed, selected, trained, and supervised staff
• Reconciled cash and credit card transactions to maintain accurate records
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels
• Tracked daily sales transactions and invoices for accurate and updated financial reporting
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
• Assisted in development and implementation of new menus to offer variety and options to customers
• Developed unique events and special promotions to drive sales
• Motivated staff to perform at peak efficiency and quality
• Monitored and adjusted pricing, discounts and promotions to maximize profitability
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
• Maintained effective supply levels by monitoring and reordering food stock and dry goods
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
• Implemented effective inventory control systems to reduce food spoilage and waste
• Managed staff schedules and maintained adequate coverage for all shifts
• Verified prepared food met standards for quality and quantity before serving to customers
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
• Maximized quality assurance by completing frequent line checks
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
• Purchased food and cultivated strong vendor relationships
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
• Coordinated with catering staff to deliver food services for special events and functions
• Oversaw food preparation and monitored safety protocols
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions

• Contributed to mock-ups, email campaigns, and social media content.
• Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
• Collaborated with team members to help expand marketing channels.
• Helped with planning and hosting of marketing events.
• Participated in brainstorming meetings to develop marketing collateral.
• Prepared persuasive sales and marketing presentation materials to engage clients.
• Scheduled social media postings to advertise products and generate site traffic.
• Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
• Monitored web traffic to analyze website performance.
• Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
• Assisted in creating written, video and image content for marketing channels.
• Measured and reported results of marketing initiatives.
• Practiced search engine optimization to maximize efforts in creating brand awareness.
• Researched interesting and relevant content to capture interest and improve site traffic.
• Wrote copy for social media posts, promotional emails and other marketing collateral.
• Performed office administrative duties to enhance team cohesiveness.
• Shadowed meetings and observed marketing director to grow professional experience.
• Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
• Wrote engaging and successful marketing, advertising, and website copy.
• Generated reports to support development and implementation of marketing plans.
• Tracked key performance indicators to measure success of campaigns.
• Created and distributed surveys for data collection and analysis.
• Used various market research tools and techniques to gather, analyze and interpret data.
• Developed questionnaires and facilitated focus group discussions.
• Established and managed relationships with external data providers and research vendors.
• Assembled reports and presentations to share insights and recommendations with stakeholders.
• Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
• Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
• Managed campaigns for various clients that consistently exceeded sales goals.
• Utilized specialized software to capture and process data.
• Researched and evaluated potential new markets and products.
• Devised data visualization dashboards to make complex data more accessible to stakeholders.
• Tracked key metrics and developed spreadsheets and data models.
• Conducted primary and secondary research to better understand customer needs and behaviors.
• Collaborated with cross-functional teams to develop and implement market research strategies.
• Created customized marketing materials to increase product awareness.
• Identified appropriate marketing channels and target customers for campaigns.
• Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

1. Artisan development Academy

Administration Assistant

March 2014 to May 2015

2. Othandweni Upliftment Centre

Training Supervisor and Corordinator

February 2012 to March 2014

3. Black Inc. Communication

Marketing and Events Coordinator

December 2009 to May 2011

4. Protective Uniforms and Accessories

Sales and Marketing Supervisor

April 2008 to November 2009

5. DNA Projects

Sales Coordinator

December 2007 - March 2008

6. Mercedes-Benz Mhlanga

New Car Sales Trainee

March 2006 too November 2007