Wisdom sibusiso Shoba
IT Specialist
Midrand,GP
Summary
A motivated individual with a keen interest in Information Technology Management. Excited to apply my growing skills and knowledge to contribute effectively to an IT team. A quick learner with a positive attitude, ready to take on challenges and thrive in a collaborative environment.
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Store Manager
PostNet Vorna Valley
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
National Senior Certificate -
Tersia King Learning Academy
Tembisa, South Africa 01.2011 - 01.2016
Diploma in Information Technology - Information Technology Management
Richfield Graduate Institute of Technology
Midrand, South Africa 01.2017 - 01.2019
Skills
Customer service management
Employee training
Store merchandising
Team development
Operations management
Retail inventory management
Problem-solving
POS systems
Desktop technical support
Hardware installation
Software configuration
Helpdesk services
Software installation
Desktop support
Hardware upgrades
Technical troubleshooting
Statement Of Results
Wisdom, sibusiso, Shoba, 9704035663085, iCOLLEGE PTY LTD, LPA/00/2009/07/576, 14963, Investigate the use of computer technology in an organisation, 4, 6, 14920, Participate in groups and/or teams to recommend solutions to problems, 4, 3, 14927, Apply problem solving strategies, 4, 4, 114636, Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment, 3, 4, 14921, Describe the types of computer systems and associated hardware configurations, 4, 6, 10/01/21, SRN:MICT/ETQA/MAN/0610084, Natalie Nelson, Senior Manager: ETQA, MICT SETA
Name
Wisdom, sibusiso, Shoba
Health Status
Medically Fit
Personal Information
- ID Number: 9704035663085
- Gender: Male
- Marital Status: Single
Timeline
Store Manager
PostNet Vorna Valley
08.2022 - Current
Diploma in Information Technology - Information Technology Management
Richfield Graduate Institute of Technology
01.2017 - 01.2019
National Senior Certificate -
Tersia King Learning Academy
01.2011 - 01.2016
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