Winston Fredericks
Operations Manager
Benoni
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
HUB and Linehaul Operations Manager
Namlog Logistics
1 2023 - Current
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at up skilling workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed and maintained relationships with external vendors and suppliers.
- Championed safety protocols to maintain secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
Regional Transport Manager
Smartmatta and Wasteplan
12.2020 - 01.2023
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reviewed established business practices and improved processes to reduce expenses.
- Reduced operational costs by streamlining processes and negotiating better contracts with vendors.
- Managed preventative maintenance programs for the fleet, minimizing downtime due to equipment issues.
- Enhanced driver safety through comprehensive training programs and routine performance evaluations.
- Developed key performance indicators to measure the success of transportation initiatives, driving continuous improvement efforts.
Operations Manager
LANDFILL CONSULT
09.2018 - 11.2020
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Fleet Manager
BARLOWORLD TRANSPORT SOLUTIONS
10.2013 - 09.2018
OCEAN IMPORTS SEAFREIGHT CONTROLLER
GLOBAL WEB - DHL GLOBAL
03.2013 - 10.2013
SUPERVISOR / CUSTOMER LIASON
ROYAL TRANSPORT
01.2009 - 03.2013
Education
High School Diploma -
Ermelo Indian Combined School
Ermelo, South Africa 01.2008 - 12.2008
Some College (No Degree) - Operations Management
University of Cape Town
Online 03.2021 - 05.2021
Skills
- Staff Management
- Organizational Management
- MS Office
- Team Leadership
- Operations Monitoring
- Data Analysis
- Performance reporting
- Planning and Implementation
- Inventory Management
- Financial Management
- Performance Management
- Incidents management
- Staff Training
- Project Management
- Maintenance Planning
- Labor Relations
- Health and safety compliance
- Supply chain logistics
- Logistics Management
- Contract Management
- Process improvement strategies
- Budgeting and forecasting
- Cost Reduction
- Policies and procedures implementation
- Workforce Management
- Process Improvements
- Risk Management
- Warehouse Operations
- Business Administration
- Onboarding and Orientation
- Inventory Control
Personal Information
- ID Number: 9002105106089
- Dependents: Two
- Health Status: Excellent
- Date of Birth: 10/02/1990
- Gender: Male
- Nationality: South African
- Marital Status: Married
- Religion: Christian
Drivers licence
CODE B
Languages
ENGLISH
AFRIKAANS
Timeline
Some College (No Degree) - Operations Management
University of Cape Town
03.2021 - 05.2021
Regional Transport Manager
Smartmatta and Wasteplan
12.2020 - 01.2023
Operations Manager
LANDFILL CONSULT
09.2018 - 11.2020
Fleet Manager
BARLOWORLD TRANSPORT SOLUTIONS
10.2013 - 09.2018
OCEAN IMPORTS SEAFREIGHT CONTROLLER
GLOBAL WEB - DHL GLOBAL
03.2013 - 10.2013
SUPERVISOR / CUSTOMER LIASON
ROYAL TRANSPORT
01.2009 - 03.2013
High School Diploma -
Ermelo Indian Combined School
01.2008 - 12.2008
HUB and Linehaul Operations Manager
Namlog Logistics
1 2023 - Current
Similar Profiles
Chelsea Donay PopChelsea Donay Pop
IT Support Consultant at Namibia Logistics NamlogIT Support Consultant at Namibia Logistics Namlog
Johannes EsterhuizenJohannes Esterhuizen
Branch Distribution Manager at NAMLOG (Mellets Transport)Branch Distribution Manager at NAMLOG (Mellets Transport)
Leslie GriffithLeslie Griffith
Warehouse Lead at GXO Logistics (Formerly XPO Logistics)Warehouse Lead at GXO Logistics (Formerly XPO Logistics)