Winnifred Mpho Thomas
Wholesale Retailer
Honeydew
Summary
Dynamic sales professional with a proven track record of driving business growth and exceeding sales targets across diverse industries. Expertise in both business-to-business and business-to-consumer sales, complemented by a strong background in managing daily operations and nurturing client relationships for long-term success. Skilled in providing administrative support, including schedule management, meeting coordination, and effective communication, while maintaining a focus on teamwork and adaptability in fast-paced environments. Committed to contributing to an organization that values ethical practices and fosters individual and collective excellence.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Sales Agent
ITALK CALL CENTER
01.2020 - 03.2020
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Intern
Charlotte Maxeke Johannesburg hospital (Park Town)
09.2015 - 03.2017
- Supply chain
- Bar-coding hospital assets, Verifying asset barcode
- Preparing reconciliation, Reviewing trail balance
- Ensure that payments are compiled
- Ensure that payments are processed and send to GDF (DMC) HPC within 30 days.
- Process supplier's invoices and credit notes
- Process manual salary payments and transfers
Intern
Charlotte Maxeke Johannesburg hospital (Park Town)
09.2015 - 03.2017
- Patient admin
- Registering patients both in and out patients
- Making bookings, rescheduling dates, Opening new files for patients
- Scanning patient's reports, Using medicom and xiris (pacs)
Main cashier and all-rounder (other departments within store)
Mr. Price (clothing store)
11.2013 - 08.2014
- Customer service cashier
Cashier
Pick 'n pay
12.2011 - 01.2012
- Customer service cashier
Education
N4 – N6 - Financial accounting, Cost & accounting management, Computerized Financial system (pastel partner and payroll II), Business management, Communication, Computer practice
Southwest Gauteng College
06.2013
Grade 12 (Matric) - Accountancy, Business Management, Computer practice, Life Orientation, Mathematical literacy, English, Afrikaans
Boshof High School
01.2010
Skills
Computer Literacy
MS Excel, MS Word, MS Access, MS PowerPoint
Communication
My ability to communicate with different people and constant vocabulary practice has enable me to acquire excellent verbal skills
Interpersonal skills
My ability to speak, write and present myself fluently and immaculately has enable me to have good interpersonal relations with different people
Paperwork processing
Strategy development
Product demonstrations
Customer assistance
Cold calling
Resilience under pressure
Certification
Institution Name: Fit for Life and Fit for Work (Certificate) Wits RHI
References
Mrs., Steyn (Teacher-Boshof High School \\ 083 461 1858\ 053 541 0119 )
Lee Dube (CRS Superviser-Pick n pay) 071 254 6172
Simphiwe ( Mr Price Store Manager) 074 325 6940
Miss KS Mafafo (Lecture @ South West College) 082 7250656\\ 086 176 8849
Mr SN Magakoe (Superviser/Manager (nicodimus@gauteng.gov.za \\ 011 488 4811 \ 082 668 9311)
Miss E Vilakazi (Patient Admin Superviser 073 377 9754)
Miss M Mhlongo ( Fit For Life Training Officer - mmhlongo@whri.ac.za \\ 011 358 5300 \ 079 168 5437
Katlego ( Italk Team Leader - 076 674 8125)
Timeline
Sales Agent
ITALK CALL CENTER
01.2020 - 03.2020
Intern
Charlotte Maxeke Johannesburg hospital (Park Town)
09.2015 - 03.2017
Intern
Charlotte Maxeke Johannesburg hospital (Park Town)
09.2015 - 03.2017
Main cashier and all-rounder (other departments within store)
Mr. Price (clothing store)
11.2013 - 08.2014
Cashier
Pick 'n pay
12.2011 - 01.2012
Grade 12 (Matric) - Accountancy, Business Management, Computer practice, Life Orientation, Mathematical literacy, English, Afrikaans
Boshof High School
N4 – N6 - Financial accounting, Cost & accounting management, Computerized Financial system (pastel partner and payroll II), Business management, Communication, Computer practice
Southwest Gauteng College