Winnifred Mpho Thomas
Wholesale Retailer
Honeydew
Summary
Dynamic sales professional with a proven track record of driving business growth and exceeding sales targets across diverse industries. Expertise in both business-to-business and business-to-consumer sales, complemented by a strong background in managing daily operations and nurturing client relationships for long-term success. Skilled in providing administrative support, including schedule management, meeting coordination, and effective communication, while maintaining a focus on teamwork and adaptability in fast-paced environments. Committed to contributing to an organization that values ethical practices and fosters individual and collective excellence.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Sales Agent
ITALK CALL CENTER
01.2020 - 03.2020
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Intern
Charlotte Maxeke Johannesburg hospital (Park Town)
09.2015 - 03.2017
- Supply chain
- Bar-coding hospital assets, Verifying asset barcode
- Preparing reconciliation, Reviewing trail balance
- Ensure that payments are compiled
- Ensure that payments are processed and send to GDF (DMC) HPC within 30 days.
- Process supplier's invoices and credit notes
- Process manual salary payments and transfers
Intern
Charlotte Maxeke Johannesburg hospital (Park Town)
09.2015 - 03.2017
- Patient admin
- Registering patients both in and out patients
- Making bookings, rescheduling dates, Opening new files for patients
- Scanning patient's reports, Using medicom and xiris (pacs)
Main cashier and all-rounder (other departments within store)
Mr. Price (clothing store)
11.2013 - 08.2014
- Customer service cashier
Cashier
Pick 'n pay
12.2011 - 01.2012
- Customer service cashier
Education
N4 – N6 - Financial accounting, Cost & accounting management, Computerized Financial system (pastel partner and payroll II), Business management, Communication, Computer practice
Southwest Gauteng College
06.2013
Grade 12 (Matric) - Accountancy, Business Management, Computer practice, Life Orientation, Mathematical literacy, English, Afrikaans
Boshof High School
01.2010
Skills
Computer Literacy
Certification
Institution Name: Fit for Life and Fit for Work (Certificate) Wits RHI
References
Mrs., Steyn (Teacher-Boshof High School \\ 083 461 1858\ 053 541 0119 )
Lee Dube (CRS Superviser-Pick n pay) 071 254 6172
Simphiwe ( Mr Price Store Manager) 074 325 6940
Miss KS Mafafo (Lecture @ South West College) 082 7250656\\ 086 176 8849
Mr SN Magakoe (Superviser/Manager (nicodimus@gauteng.gov.za \\ 011 488 4811 \ 082 668 9311)
Miss E Vilakazi (Patient Admin Superviser 073 377 9754)
Miss M Mhlongo ( Fit For Life Training Officer - mmhlongo@whri.ac.za \\ 011 358 5300 \ 079 168 5437
Katlego ( Italk Team Leader - 076 674 8125)
Timeline
Sales Agent
ITALK CALL CENTER
01.2020 - 03.2020
Intern
Charlotte Maxeke Johannesburg hospital (Park Town)
09.2015 - 03.2017
Intern
Charlotte Maxeke Johannesburg hospital (Park Town)
09.2015 - 03.2017
Main cashier and all-rounder (other departments within store)
Mr. Price (clothing store)
11.2013 - 08.2014
Cashier
Pick 'n pay
12.2011 - 01.2012
Grade 12 (Matric) - Accountancy, Business Management, Computer practice, Life Orientation, Mathematical literacy, English, Afrikaans
Boshof High School
N4 – N6 - Financial accounting, Cost & accounting management, Computerized Financial system (pastel partner and payroll II), Business management, Communication, Computer practice
Southwest Gauteng College
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