Winnie Duduzile Nxumalo
Part Time Student
6561 Sam Sekoati Street Vosloorus
Summary
Proven track record in enhancing office efficiency and improving client relations at Khalipha Industries, adept in data entry and fostering professional relationships. Demonstrated ability to manage files effectively and handle customer inquiries with a results-driven approach, significantly contributing to a positive and productive work environment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Receptionist
Fast Go Properties
Gauteng
10.2020 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered phone promptly and directed incoming calls to correct offices.
Administrative Assistant
Khalipha Industries
Guateng
03.2017 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Advance Certificate Criminal Justice
University Of South Africa
Gauteng 01.2024 - Current
High School Diploma -
Orhovelani High School
Mpumalanga 11.2006 - 11.2006
Skills
Data Entry
Telephone skills
File Management
Office Management
Time Management
Customer/Client relations
Languages
English
Advanced (C1)
Tsonga
Advanced (C1)
Additional Information
References:
Khalipha Industrial Gear Cc
Operations Manager: Sharon Qokonyeka
011 465 1196/ 083 264 4044
Fast Go Properties
Manager: Rems Mmatloa
011 975 5533/ 083 264 4044
Co Worker: Elizabeth Moremi
011 452 8989/ 072 891 2813
Timeline
Advance Certificate Criminal Justice
University Of South Africa
01.2024 - Current
Receptionist
Fast Go Properties
10.2020 - 11.2021
Administrative Assistant
Khalipha Industries
03.2017 - 07.2019
High School Diploma -
Orhovelani High School
11.2006 - 11.2006
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