Winnie Sambo
Secretarial
Giyani
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
19
19
years of professional experience
Work History
Sales Executive
Hyundai
Tzaneen, south Africa
06.2014 - Current
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Developed strong rapport with customers and created positive impression of business.
Sales Executive
BB Motors Nissan
10.2012 - 06.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Service Advisor
Hyundai
Tzaneen, south africa
01.2010 - 12.2011
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Maintained up-to-date knowledge of product and service changes.
Cashier (Junior Supervisor)
Wimpy
giyani, south africa
02.2007 - 10.2009
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area
Officer Administration
H.T Business Enterprise
01.2006 - 01.2007
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Education
National Certificate in Retail And Wholesaler
College 2000 Tzaneen
Tzaneen, South Africa 04.2001 - 04.2001
National Certificate in Call Centre
Cornerstone College
Johannesburg, South Africa 04.2001 -
National Certificate in Business Computing
Career's 2000 Business College
Johannesburg, South Africa 04.2001 -
Skills
Answering incoming calls and taking messages
Preparing offer to purchase for client
Keep filling system up to date
Data capturer
Daily counting stock and checking delivery
Dealing with customers in any situations they have concerning to buy vehicle
Sales expertise
Lead prospecting
Business development and planning
Personal Information
- ID Number: 8303230657082
- Driving License: Code 10 {C1}
- Marital Status: Single
Tertiaryqualification
- Career’s 2000 Business college, National Certificate in business computing, Ms. Word, power point, Excel, Email and Internet, Computer Literacy
- Cornerstone, National Certificate in Call Centre, Inbound Training, Computer Training, outbound Training
- College 2000 Tzaneen, Certificate in Retailer & Wholesaler, Business Studies
References
- Mkhari Maggie, FNI Manager, Hyundai, 083 590 7674 / 060 478 0969
- Thaba Robert, Team Leader, BB Motors Nissan, 063 8367536 / 072 154 0847
- Makhubele Johanna, Owner, H.T business enterprise, 082 569 7310
- Mabesa Thandi, Manager, Wimpy, 072 533 4711
Languages
Xitsonga
English
Sepedi
Isizulu
Venda
Work Preference
Work Type
Full TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Executive
Hyundai
06.2014 - Current
Sales Executive
BB Motors Nissan
10.2012 - 06.2014
Service Advisor
Hyundai
01.2010 - 12.2011
Cashier (Junior Supervisor)
Wimpy
02.2007 - 10.2009
Officer Administration
H.T Business Enterprise
01.2006 - 01.2007
National Certificate in Retail And Wholesaler
College 2000 Tzaneen
04.2001 - 04.2001
National Certificate in Call Centre
Cornerstone College
04.2001 -
National Certificate in Business Computing
Career's 2000 Business College
04.2001 -