Winfilda Ndlovu
Sales Associate
Cosmo City,Gauteng
Summary
Resourceful sales professional dedicated to ensure a team-wide commitment to provide exceptional customer service in every interaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Retail Sales Consultant
House & Haven Furniture Store
Sandton
05.2022 - Current
- Help customers complete purchases, locate items, and join reward programs.
- Maximize sales revenue through personalized recommendations and upselling techniques.
- Handles cash transactions accurately while adhering to established security procedures.
- Exceeds sales goals by 50% utilizing exemplary customer service skills.
- Maintain a clean and organize store environment, enhance the overall shopping experience for customers.
Sales Consultant
Gold Bullion
Johannesburg
01.2018 - 01.2019
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Managed approximately 50 incoming calls and emails per day from customers
Sales Promoter
Crabtree
Sandton
01.2016 - 01.2018
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Created and perfected various pitch promotions to attract customers toward products.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Consistently increased sales by 20% by focusing on product's key advantages and features
Education
GED -
Ferndale High School
Randburg, South Africa 01.2008 - 12.2012
Skills
Customer Engagement
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Advanced (C1)
Timeline
Retail Sales Consultant
House & Haven Furniture Store
05.2022 - Current
Sales Consultant
Gold Bullion
01.2018 - 01.2019
Sales Promoter
Crabtree
01.2016 - 01.2018
GED -
Ferndale High School
01.2008 - 12.2012
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