Hi, I’m
Wimbai Yolanda Manatse
Johannesburg
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
years of professional experience
1
year of post-secondary education
Work History
Lush Lounge RuimsigJohannesburg
Waitress
09.2020 - 04.2023
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Jam Jars Cocktail BarJOHANNESBURG
Waitress/First Assistant Manager
03.2020 - 09.2020
Job overview
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Dr GovindJohannesburg
Receptionist Administrator
01.2019 - 09.2020
Job overview
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
An Affiliate Of Liberty Johannesburg
Call Agent
04.2017 - 06.2018
Job overview
- Maintained contact with customers to request referrals.
- Attended training to stay up to date with new products and service offerings.
Education
Phoenix College , Braamfontein, Johannesburg
Bachelor Degree, Grade 12 from Matric Certificate
01.2016 - 12.2016
Skills
Menu memorization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waitress
Lush Lounge Ruimsig
09.2020 - 04.2023
Waitress/First Assistant Manager
Jam Jars Cocktail Bar
03.2020 - 09.2020
Receptionist Administrator
Dr Govind
01.2019 - 09.2020
Call Agent
An Affiliate Of Liberty
04.2017 - 06.2018
Phoenix College
Bachelor Degree, Grade 12 from Matric Certificate
01.2016 - 12.2016
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