Sports
William Ofentse Mdluli
Senior Sales Executive
Pretoria,GP
Summary
Accomplished Senior Sales Executive with success converting leads, exceeding quotas and maximizing revenue with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Sales Executive
McCarth Vw Arcadia
02.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations, and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Sales Executive
CMH Steyns Ford
09.2014 - 01.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Streamlined sales processes to reduce cycle times and improve efficiency.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
- Delivered persuasive presentations to key stakeholders, securing buy-in for strategic initiatives.
- Identified new market opportunities through diligent research and networking.
- Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development.
- Pioneered adoption of CRM software to improve customer relationship management and data analysis.
- Negotiated favorable terms with suppliers to improve product margins and competitiveness.
Sales Consultand
McCarthy Toyota Sinoville
12.2013 - 12.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Sales Consultant
AMH Tata Motors
01.2014 - 08.2014
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Call Center Agent
Call-A-Car
04.2012 - 11.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Petrol Attendant
Caltex Garage
03.2010 - 02.2012
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
Microbiology And Chemistry - Microbiology
UNISA
Pretoria 04.2001 -
High School Diploma -
Thaba Morula High
Brits, Segwaelane01-2003
Skills
Sales development
Sales forecasting
Client relationship management
Territory management
Relationship selling
Negotiation expertise
Closing deals
Strategic planning
Decision-making
Sales team leadership
Sales expertise
Lead generation
Business development and planning
Lead prospecting
Marketing
Objection handling
Certification
Call Center
Interests
Timeline
Senior Sales Executive
McCarth Vw Arcadia
02.2020 - Current
Sales Executive
CMH Steyns Ford
09.2014 - 01.2020
Sales Consultant
AMH Tata Motors
01.2014 - 08.2014
Sales Consultand
McCarthy Toyota Sinoville
12.2013 - 12.2014
Call Center Agent
Call-A-Car
04.2012 - 11.2013
Petrol Attendant
Caltex Garage
03.2010 - 02.2012
Microbiology And Chemistry - Microbiology
UNISA
04.2001 -
High School Diploma -
Thaba Morula High