Summary
Work History
Education
Skills
Timeline
Generic
William  Van Heerden

William Van Heerden

Retail Manager
Durban

Summary

Dynamic manager with a proven track record at Friendly DIY Hardware, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and strategic planning, while optimizing inventory to reduce waste. Skilled in CRM and fostering a positive work environment, driving team performance and business success.

Work History

Manager

Friendly Diy Hardware
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Manager

Vredelust Supermarket
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.

Personal Assistant

Scooter World
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Displayed absolute discretion at handling confidential information.
  • Used discretion when handling confidential information.

Education

Diploma in Business Management - Business Management

College of Management
Port Elizabeth

Skills

Team leadership

Timeline

Manager

Friendly Diy Hardware

Manager

Vredelust Supermarket

Personal Assistant

Scooter World

Diploma in Business Management - Business Management

College of Management
William Van Heerden Retail Manager