William Hermanus Patrick Damons
Worcester
Summary
I am an experienced worker and renowned for my administrative and data capturing skills. I always try my best to maintain the high working standards required and set by my peers. I would be happy to serve the employer in a fast and quick changing environment. I believe that the above-mentioned can only be achieved through setting goals, determination and through self-development.
Overview
22
22
years of professional experience
Work History
Account Developer General Trade
Peninsula Beverages Coca-Cola
01.2024 - Current
- Marketing and Promotion of products to new and existing customers.
- Branding of stores to showcase availability and product range.
- Ability to generate orders / sales and influence customers product volumes.
- Capable to ensure products penetrate a store and being sold by customers.
- Ensuring the correct pack size is in the appropriate trade channel.
- Customer engagement on a daily basis is important to build good relationships.
- Responsible for RED (Right Execution Daily), to ensure the correct look of success in order to increase market share.
- Ability to negotiating deals with and for clients.
- Ability to resolve customer complaints.
- Managing company assets.
- Manage customer master data file to ensure accurate information.
- Responsible to prospect for new customers/business and registering them on Sales force.
- Responsible for applying for the installation of refrigeration equipment/benches/signwriting and Parasols.
Trainee Manager
Shoprite (U SAVE)
08.2022 - 12.2023
- Work Force Management: Responsible for the management of Staff, Attendance, Staff record keeping/clocking, Customer queries and complaints and service culture of the store.
- Store compliance with regards to safety, food and regularity frameworks.
- Daily stock counts and monitoring of stock.
- Receiving administration and management.
- Invoice management and Accounts payable.
- Ordering planning.
- Waste management and Shrinkage prevention.
- Cash handling responsibilities.
- Petty cash and Refund responsibilities.
- Floor-walk management.
- Analysis of reports.
Stock Clerk / Clerk
Lewis Stores
11.2021 - 12.2021
- Perform sectional inventory assessments to identify missing inventory.
- Accurately maintain company database including all stock and inventory items.
- Monitor and report any missing or lost inventory to management.
- Confirm all incoming shipments to be accurate by comparing the invoice to the order and ensure all inventory is in excellent condition.
- Document discrepancies between inventory records and physical counts of stock.
- Receive, count, and verify incoming order.
- Label stock items with labeling equipment such as identification tags.
- Process shipping requests, requisitions, or purchase orders.
- Opening of new accounts.
- Handling of general account queries.
- Capturing of new and updating existing account.
- Following up on accounts in respect of an arrears.
- Receive cash and allocating to the client account/s.
- Transact debit card payments.
- Capture client's data in order to obtain credit.
- Capture deals of clients.
- Maintain filing, and inventories.
Team Leader (Level 8)
South African Social Security Agency (SASSA)
02.2016 - 12.2019
- Office Management: Oversaw the operations and management of the: Thusong Centre (Bredasdorp), Client services and 19 Service Points.
- Under my span of control were 3 Supervisors and 12 Administrators.
- Ensured client administration services are efficient and aligned to service standards.
- Plan and coordinate administrative procedures and systems and devise on ways to streamline processes.
- Participate in the drafting of Operational Plans in order to execute the directives of the National Department.
- Manage the distribution and flow of work within the units.
- Developed contingency management plans.
- Management of Statistical data of the office and the reporting thereof to senior management.
- Asset Management: Vehicles (Ensuring that Trip authorities, storage and completion of logbooks. The cleaning of vehicle and reporting of accidents are done accordingly.
- ICT: Exercise proper control over 3G cards, boosters and printers.
- Monitor the utilization of office consumables.
- Monitoring: Submit inputs on the scope of the compliance monitoring & Evaluation Implement the compliance monitoring & evaluation strategy and plan; Monitor and evaluate compliance trends and report thereon.
- Record extent of identified gaps and provide inputs on recommendation to close the gaps.
- Customer Care: Oversaw the Customer Engagement and disengagement functions including, applications for re-consideration (IRM).
- Oversaw the information sessions with customers including queue walking.
- Managed the Customer Enquiries function and responsible to provide training on online Customer Care Application system.
- Complaints handling: Handle complaints lodged with the Agency in line with established procedures and processes; Maintain and updating of the database of complaints and a tracking system of all complaints; I Compiled customer compliments and complaints statistics; Monitor compliance with turnaround times for dealing with complaints.
- Stakeholder Management: Liaise with senior management, line managers and other departments to solve queries and complaints; Liaise with Stakeholders and community organizations on social security issues and the remedy of any concerns.
- Quality Assurance, to make sure processed applications are in line with norms and standards, Acts and Regulations and to check that the information corresponds with the information on the system.
- Make comparisons against the various reports to check for correctness and compliance.
- Make recommendations to the manager i.r.o improving service delivery.
- Performance Management: Coordinate the submission and quality assuring of submitted performance agreements and assessments.
- Monitoring of the business systems to verify productivity.
- Assessment of weekly and monthly statistics of staff production and performance of the office.
- Capacitate officials on performance management related matters.
- Support the performance evaluation processes.
- Human Resource Management: Provided guidance and support to supervisors, with regard to work, disciplinary processes, human resource management and best labour practices.
- Accountable for staff development, training on the business processes and attend to disciplinary matters and consultation.
- Identify training requirements to enhance efficacy within the sections.
Supervisor (Level 7)
South African Social Security Agency
08.2012 - 01.2016
- Responsible for Customer Care (Training, Pay Point and Service point supervision.
- Supervision data capturing processes.
- Responsible for Record Management.
- Responsible for drafting of submissions, ability to take minutes, memos and do presentations and the drafting of correspondence.
- Ability to do research.
- Responsible for training and mentoring of employees on business processes.
- Responsible for performance management.
- Responsible disciplinary action and consultation.
- Knowledge of facilities management.
- Responsible for certification of documentation and commissioning of affidavits.
- Responsible for manual and system verifications.
- Responsible for employee wellness.
Grant Administrator & System Verifier
SASSA
04.2007 - 07.2012
- Verifying of data (Socpen mainframe against the government means test as set out in the Social Assistance Act and Regulations).
- Quality Assurance (making sure data and the application are in line with operational standards);
- Drafting of large amount submissions; responsible for Calculation of Deductions and Lump sums;
- Screening, Filing, responsible for compile reports, responsible for finalizing high level enquiries;
- Data Capturing (Socpen mainframe), Telephone inquiries, Interviewing of Client.
Administration Clerk
Department of Social Services
04.2003 - 03.2007
- Calculation of Pensions and Grants.
- Data Capturing; Consultation & Service Delivery to Clients of the Department.
- Marketing of Benefits, Compilation of statistics; Yearly Reports, Knowledge of Helpdesk.
Education
Matric -
Esselen Park Secondary School
National Diploma: Public Management -
UNISA
Emerging Management Development Programme -
University of the Western Cape
Skills
- Time management
- Statistics
- Record keeping
- Training
- Problem solving
- Decision making
- Disciplinary management
- Innovative thinking
- Knowledge of appeal processes
- Ability to interpret policies
- Ability to interpret legislation
- Research
- Information analysis
- Attention to detail
- Mentoring
- Coaching
- Organization
- Report writing
- Human resource management
- Supervision
- Performance management
- Record management
- Monitoring
- Administration
- Sales
- Marketing
Competencies And Skills
- Time management
- Statistics and record keeping
- Responsible for training
- Problem solving and decision making skills
- Disciplinary management
- Innovative thinking
- Ability to interpret relevant policies and legislation
- Ability to do research and analyze information
- Attention to detail
- Ability to mentor and coach
- A good organizer of work
- Ability to write reports
- Human resource management
- Supervision
- Performance Management
- Responsible for record management
- Responsible for monitoring
- Administration
- Sales and Marketing
Career Plans
I am an experienced worker and renowned for my administrative and data capturing skills. I always try my best to maintain the high working standards required and set by my peers. I would be happy to serve the employer in a fast and quick changing environment. I believe that the above-mentioned can only be achieved through setting goals, determination and through self-development.
Languages
- Afrikaans
- English
References
- Mr. Griffon Pheiffer, Deputy Director (District Office), South African Social Security Agency, 082 851 4472, GriffonP@sassa.gov.za
- Mr. Melvin Jacobs, Manager, Peninsula Beverages Coca-Cola, Worcester, 082 444 6922
- Mr. Marius Murray, Deputy Director, Department of Labour, 072 227 7084, marius.murray@labour.gov.za
- Mr. Jowen Fortuin, Branch Manager, Usave, 074 048 2869
Short Courses
- PALAMA, Excellent Customer Care & Social Security, 2008
- University of Johannesburg, Certificate in Social Security (NQF 5), 2007
- SASSA (SITA), In-service Training: Socpen Modules 1, 2, 3, 4 (Passed), 2013
- Western Cape Provincial Training Institute, Introduction to Junior Management (Certificate), 2013
- Meridian (Specialised Skills Institute of SA), Labour Relations for Supervisors, 2013
- SASSA (Legal Services), Commissioner of Oath, 01/30/14
Personal Information
- ID Number: 830727 5130 087
- Dependents: 2
- Health Status: Excellent
- Date of Birth: 07/27/83
- Gender: Male
- Driving License: Code 10 (C1)
- Marital Status: Married
Languages
English
Beginner
A1
Timeline
Account Developer General Trade
Peninsula Beverages Coca-Cola
01.2024 - Current
Trainee Manager
Shoprite (U SAVE)
08.2022 - 12.2023
Stock Clerk / Clerk
Lewis Stores
11.2021 - 12.2021
Team Leader (Level 8)
South African Social Security Agency (SASSA)
02.2016 - 12.2019
Supervisor (Level 7)
South African Social Security Agency
08.2012 - 01.2016
Grant Administrator & System Verifier
SASSA
04.2007 - 07.2012
Administration Clerk
Department of Social Services
04.2003 - 03.2007
Matric -
Esselen Park Secondary School
National Diploma: Public Management -
UNISA
Emerging Management Development Programme -
University of the Western Cape
Similar Profiles
Nandile SiqangweNandile Siqangwe
Seasonal Process Operator at Coca-Cola Peninsula BeveragesSeasonal Process Operator at Coca-Cola Peninsula Beverages
Siseko MnyamezeliSiseko Mnyamezeli
Process Operator (Injection Moulding) at Coca-Cola Peninsula BeveragesProcess Operator (Injection Moulding) at Coca-Cola Peninsula Beverages
Siyasanga BizoSiyasanga Bizo
Sales Representative General Trade at Coca Cola Peninsula BeveragesSales Representative General Trade at Coca Cola Peninsula Beverages
Grace SpareyGrace Sparey
Field operator at AGRIIField operator at AGRII
Sebastian BerninzoniSebastian Berninzoni
Youth Development Counselor at YMCA School-Age Child CareYouth Development Counselor at YMCA School-Age Child Care