William Hermanus Patrick Damons
Worcester
Summary
I am an experienced worker and renowned for my administrative and data capturing skills. I always try my best to maintain the high working standards required and set by my peers. I would be happy to serve the employer in a fast and quick changing environment. I believe that the above-mentioned can only be achieved through setting goals, determination and through self-development.
Overview
22
22
years of professional experience
Work History
Account Developer General Trade
Peninsula Beverages Coca-Cola
01.2024 - Current
- Marketing and Promotion of products to new and existing customers.
- Branding of stores to showcase availability and product range.
- Ability to generate orders / sales and influence customers product volumes.
- Capable to ensure products penetrate a store and being sold by customers.
- Ensuring the correct pack size is in the appropriate trade channel.
- Customer engagement on a daily basis is important to build good relationships.
- Responsible for RED (Right Execution Daily), to ensure the correct look of success in order to increase market share.
- Ability to negotiating deals with and for clients.
- Ability to resolve customer complaints.
- Managing company assets.
- Manage customer master data file to ensure accurate information.
- Responsible to prospect for new customers/business and registering them on Sales force.
- Responsible for applying for the installation of refrigeration equipment/benches/signwriting and Parasols.
Trainee Manager
Shoprite (U SAVE)
08.2022 - 12.2023
- Work Force Management: Responsible for the management of Staff, Attendance, Staff record keeping/clocking, Customer queries and complaints and service culture of the store.
- Store compliance with regards to safety, food and regularity frameworks.
- Daily stock counts and monitoring of stock.
- Receiving administration and management.
- Invoice management and Accounts payable.
- Ordering planning.
- Waste management and Shrinkage prevention.
- Cash handling responsibilities.
- Petty cash and Refund responsibilities.
- Floor-walk management.
- Analysis of reports.
Stock Clerk / Clerk
Lewis Stores
11.2021 - 12.2021
- Perform sectional inventory assessments to identify missing inventory.
- Accurately maintain company database including all stock and inventory items.
- Monitor and report any missing or lost inventory to management.
- Confirm all incoming shipments to be accurate by comparing the invoice to the order and ensure all inventory is in excellent condition.
- Document discrepancies between inventory records and physical counts of stock.
- Receive, count, and verify incoming order.
- Label stock items with labeling equipment such as identification tags.
- Process shipping requests, requisitions, or purchase orders.
- Opening of new accounts.
- Handling of general account queries.
- Capturing of new and updating existing account.
- Following up on accounts in respect of an arrears.
- Receive cash and allocating to the client account/s.
- Transact debit card payments.
- Capture client's data in order to obtain credit.
- Capture deals of clients.
- Maintain filing, and inventories.
Team Leader (Level 8)
South African Social Security Agency (SASSA)
02.2016 - 12.2019
- Office Management: Oversaw the operations and management of the: Thusong Centre (Bredasdorp), Client services and 19 Service Points.
- Under my span of control were 3 Supervisors and 12 Administrators.
- Ensured client administration services are efficient and aligned to service standards.
- Plan and coordinate administrative procedures and systems and devise on ways to streamline processes.
- Participate in the drafting of Operational Plans in order to execute the directives of the National Department.
- Manage the distribution and flow of work within the units.
- Developed contingency management plans.
- Management of Statistical data of the office and the reporting thereof to senior management.
- Asset Management: Vehicles (Ensuring that Trip authorities, storage and completion of logbooks. The cleaning of vehicle and reporting of accidents are done accordingly.
- ICT: Exercise proper control over 3G cards, boosters and printers.
- Monitor the utilization of office consumables.
- Monitoring: Submit inputs on the scope of the compliance monitoring & Evaluation Implement the compliance monitoring & evaluation strategy and plan; Monitor and evaluate compliance trends and report thereon.
- Record extent of identified gaps and provide inputs on recommendation to close the gaps.
- Customer Care: Oversaw the Customer Engagement and disengagement functions including, applications for re-consideration (IRM).
- Oversaw the information sessions with customers including queue walking.
- Managed the Customer Enquiries function and responsible to provide training on online Customer Care Application system.
- Complaints handling: Handle complaints lodged with the Agency in line with established procedures and processes; Maintain and updating of the database of complaints and a tracking system of all complaints; I Compiled customer compliments and complaints statistics; Monitor compliance with turnaround times for dealing with complaints.
- Stakeholder Management: Liaise with senior management, line managers and other departments to solve queries and complaints; Liaise with Stakeholders and community organizations on social security issues and the remedy of any concerns.
- Quality Assurance, to make sure processed applications are in line with norms and standards, Acts and Regulations and to check that the information corresponds with the information on the system.
- Make comparisons against the various reports to check for correctness and compliance.
- Make recommendations to the manager i.r.o improving service delivery.
- Performance Management: Coordinate the submission and quality assuring of submitted performance agreements and assessments.
- Monitoring of the business systems to verify productivity.
- Assessment of weekly and monthly statistics of staff production and performance of the office.
- Capacitate officials on performance management related matters.
- Support the performance evaluation processes.
- Human Resource Management: Provided guidance and support to supervisors, with regard to work, disciplinary processes, human resource management and best labour practices.
- Accountable for staff development, training on the business processes and attend to disciplinary matters and consultation.
- Identify training requirements to enhance efficacy within the sections.
Supervisor (Level 7)
South African Social Security Agency
08.2012 - 01.2016
- Responsible for Customer Care (Training, Pay Point and Service point supervision.
- Supervision data capturing processes.
- Responsible for Record Management.
- Responsible for drafting of submissions, ability to take minutes, memos and do presentations and the drafting of correspondence.
- Ability to do research.
- Responsible for training and mentoring of employees on business processes.
- Responsible for performance management.
- Responsible disciplinary action and consultation.
- Knowledge of facilities management.
- Responsible for certification of documentation and commissioning of affidavits.
- Responsible for manual and system verifications.
- Responsible for employee wellness.
Grant Administrator & System Verifier
SASSA
04.2007 - 07.2012
- Verifying of data (Socpen mainframe against the government means test as set out in the Social Assistance Act and Regulations).
- Quality Assurance (making sure data and the application are in line with operational standards);
- Drafting of large amount submissions; responsible for Calculation of Deductions and Lump sums;
- Screening, Filing, responsible for compile reports, responsible for finalizing high level enquiries;
- Data Capturing (Socpen mainframe), Telephone inquiries, Interviewing of Client.
Administration Clerk
Department of Social Services
04.2003 - 03.2007
- Calculation of Pensions and Grants.
- Data Capturing; Consultation & Service Delivery to Clients of the Department.
- Marketing of Benefits, Compilation of statistics; Yearly Reports, Knowledge of Helpdesk.
Education
Matric -
Esselen Park Secondary School
National Diploma: Public Management -
UNISA
Emerging Management Development Programme -
University of the Western Cape
Skills
- Time management
- Statistics
- Record keeping
- Training
- Problem solving
- Decision making
- Disciplinary management
- Innovative thinking
- Knowledge of appeal processes
- Ability to interpret policies
- Ability to interpret legislation
- Research
- Information analysis
- Attention to detail
- Mentoring
- Coaching
- Organization
- Report writing
- Human resource management
- Supervision
- Performance management
- Record management
- Monitoring
- Administration
- Sales
- Marketing
Competencies And Skills
- Time management
- Statistics and record keeping
- Responsible for training
- Problem solving and decision making skills
- Disciplinary management
- Innovative thinking
- Ability to interpret relevant policies and legislation
- Ability to do research and analyze information
- Attention to detail
- Ability to mentor and coach
- A good organizer of work
- Ability to write reports
- Human resource management
- Supervision
- Performance Management
- Responsible for record management
- Responsible for monitoring
- Administration
- Sales and Marketing
Career Plans
I am an experienced worker and renowned for my administrative and data capturing skills. I always try my best to maintain the high working standards required and set by my peers. I would be happy to serve the employer in a fast and quick changing environment. I believe that the above-mentioned can only be achieved through setting goals, determination and through self-development.
Languages
- Afrikaans
- English
References
- Mr. Griffon Pheiffer, Deputy Director (District Office), South African Social Security Agency, 082 851 4472, GriffonP@sassa.gov.za
- Mr. Melvin Jacobs, Manager, Peninsula Beverages Coca-Cola, Worcester, 082 444 6922
- Mr. Marius Murray, Deputy Director, Department of Labour, 072 227 7084, marius.murray@labour.gov.za
- Mr. Jowen Fortuin, Branch Manager, Usave, 074 048 2869
Short Courses
- PALAMA, Excellent Customer Care & Social Security, 2008
- University of Johannesburg, Certificate in Social Security (NQF 5), 2007
- SASSA (SITA), In-service Training: Socpen Modules 1, 2, 3, 4 (Passed), 2013
- Western Cape Provincial Training Institute, Introduction to Junior Management (Certificate), 2013
- Meridian (Specialised Skills Institute of SA), Labour Relations for Supervisors, 2013
- SASSA (Legal Services), Commissioner of Oath, 01/30/14
Personal Information
- ID Number: 830727 5130 087
- Dependents: 2
- Health Status: Excellent
- Date of Birth: 07/27/83
- Gender: Male
- Driving License: Code 10 (C1)
- Marital Status: Married
Languages
English
Beginner
A1
Timeline
Account Developer General Trade
Peninsula Beverages Coca-Cola
01.2024 - Current
Trainee Manager
Shoprite (U SAVE)
08.2022 - 12.2023
Stock Clerk / Clerk
Lewis Stores
11.2021 - 12.2021
Team Leader (Level 8)
South African Social Security Agency (SASSA)
02.2016 - 12.2019
Supervisor (Level 7)
South African Social Security Agency
08.2012 - 01.2016
Grant Administrator & System Verifier
SASSA
04.2007 - 07.2012
Administration Clerk
Department of Social Services
04.2003 - 03.2007
Matric -
Esselen Park Secondary School
National Diploma: Public Management -
UNISA
Emerging Management Development Programme -
University of the Western Cape
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