William Dikotla
Store Manager
Johannesburg,GP
Summary
Dynamic Store Manager with over six years of experience in retail management. Skilled in training and mentoring staff, implementing effective merchandising strategies, and analyzing sales trends to boost store performance. Dedicated to fostering a customer-centric environment.
Overview
1
1
Language
9
9
years of professional experience
Work History
Store Manager
Tekkie Town
08.2017 - Current
- Oversaw daily store operations, ensuring high customer service standards and efficient workflow.
- Managed inventory control processes, optimizing stock levels and reducing excess inventory.
- Trained and mentored staff on sales techniques, product knowledge, and operational procedures.
- Implemented visual merchandising strategies that enhanced product presentation and increased sales.
- Analyzed sales trends to develop targeted promotions and improve overall store performance.
- Coordinated staff scheduling to align with peak business hours, maximizing productivity.
Sales Assistant
Swagger
03.2017 - 08.2017
- Assisted customers in product selection to enhance shopping experience and drive sales.
- Maintained knowledge of current promotions, policies, and procedures to provide accurate information.
- Processed transactions efficiently using point-of-sale systems to ensure timely service.
- Collaborated with team members to organize merchandise displays that aligned with marketing strategies.
- Trained new staff on customer service protocols and operational procedures for improved efficiency.
Education
Associate of Science - Electrical Engineering
Central Johannesburg College
Johannesburg, South Africa 04.2001 -
High School Diploma -
Masobe Secondary School
04.2001 -
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Team leadership and coaching
Inventory management
Store merchandising
Outstanding communication skills
POS systems
Recruitment and hiring
Inventory control
Shift scheduling
Timeline
Store Manager
Tekkie Town
08.2017 - Current
Sales Assistant
Swagger
03.2017 - 08.2017
Associate of Science - Electrical Engineering
Central Johannesburg College
04.2001 -
High School Diploma -
Masobe Secondary School
04.2001 -