William Dikome
Manager, Supervisor General Employee
Phuthaditjhaba
Summary
I've always been a curious person. Always taking active interest in learning something new and accomplishing new goals.
This has lead me into a few different business ventures. From fast foods to construction(fiber optic installation). And even E-commerce.
I'm quick to lean and adapt and eager to play my part in the development and growth of any business/work place.
Overview
8
8
years of professional experience
1
1
Language
Work History
Manager of Operations
Naledi's Restaurant
Phuthaditjhaba
10.2015 - 12.2023
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Oatlands College
Dublin,Ireland Skills
Business Forecasting
Timeline
Manager of Operations
Naledi's Restaurant
10.2015 - 12.2023
Oatlands College
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