William Dikome
Manager, Supervisor General Employee
Phuthaditjhaba
Summary
I've always been a curious person. Always taking active interest in learning something new and accomplishing new goals.
This has lead me into a few different business ventures. From fast foods to construction(fiber optic installation). And even E-commerce.
I'm quick to lean and adapt and eager to play my part in the development and growth of any business/work place.
Overview
8
8
years of professional experience
1
1
Language
Work History
Manager of Operations
Naledi's Restaurant
Phuthaditjhaba
10.2015 - 12.2023
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Oatlands College
Dublin,Ireland Skills
Business Forecasting
Strategic Planning
Staff Management
Purchasing and planning
Customer service
Product Promotion
Goal Setting
Quality Assurance
Price Structuring
Sales Strategies
Problem-Solving
Analytical Thinking
Direct Sales
Timeline
Manager of Operations
Naledi's Restaurant
10.2015 - 12.2023
Oatlands College