Willem Christiaan Frylinck

OTR Express stands for On The Roll Express. It was established in 2019 after running a small owned coffee shop called On The Roll Coffee Bar. I decided to venture out and accommodate the lifestyle of the everyday on the go working individual which lead to the mobile business – OTR Express. It is run independently as a vendor at events, schools, sporting activities, weddings etc. The need for such a business was also driven during COVID time when most people were working from home.

Duties & Responsibilities (not limited to):

• Ensure compliance with local and federal regulations
• Networking for numerous events at schools, festivals, etc.
• Event organisation and set-up
• Educate and train staff members, which include scheduling their shifts
• Manage ordering of stock, inventory control and merchandise
• Hire and perform evaluation of staff
• Managing of staff
• Manage financial accounts, make deposits and allocate money for daily purchases
• Multitask daily barista roles with full management responsibilities
• Hired, trained and mentor staff in sales and marketing strategies
• Managed cash flow through rigorous forecasting and ordering
• Led training and development programmes for staff
• Oversaw budget management to keep to financial targets.
• Researched and identified potential business opportunities in untapped markets to drive revenue.
• Optimised flow and scheduling of daily operations for maximum productivity.

Tilesmart was established in 2017 by seeing a gap in the market for a professional tile service. I used my skill sets, professionality and knowledge of the tile industry to my advantage.

Duties & Responsibilities (not limited to):

• Project Management – oversee full process including client acquisition, marketing and sales
• Contract oversight – analysis, development, negotiations improvements, adjustments to close out
• Cross-Function co-ordination – working across internal & external departments to ensure compliance across all business requirements
• Deadlines – prioritise and multitask to ensure all deadlines are met
• Risk and Issue Management – quality checks and change management
• Project Planning – resource allocation and monitoring, estimating and budget management
• Project Support
• Leveraged insights from network within tile industry to strengthen decision-making.
• Devised and implemented new strategies in response to new trends and technologies.
• Drove organisational recruitment to build talented and dedicated workforce.
• Planned expansions to service and product offering based on client feedback.
• Generated strategic business plan and budgets through market analysis and responsible fiscal management.
• Oversaw budget management to keep to financial targets.
• Understood trends and developments in tile market.
• Tracked industry and consumer trends to identify opportunities to boost sales.
• Optimised flow and scheduling of daily operations for maximum productivity.
• Controlled use and flow of resources, guaranteeing adequate supply for daily operations.
• Guided team activities by offering actionable feedback to drive development and improvement.
• Established business goals and objectives to provide organisational direction toward growth and prosperity.
• Used exceptional skills in leadership, communication and team building to instill strong company-wide culture.

• Optimised daily operations to achieve maximum efficiency and cost-effectiveness
• Created thorough business plan to guide strategic decision-making and enhance business success
• Addressed business critical challenges proactively
• Aligned business activities strategically to achieve growth targets
• Forecasted stock needs to reduce excess spending while maintaining effective product mix to meet customer demand
• Introduced flexible work arrangements to improve employee satisfaction, resulting in lower turnover
• Generated increase in revenue year-on-year
• Recruited and trained staff members to successfully manage store operations and generate sales
• Maintained strong working relationships with key stakeholders and company employees
• Oversaw recruitment and training of key management staff
• Put in place clear controls for financial administration and business management
• Directed day-to-day work of employees and motivated teams to exceed objectives
• Directed administration and optimisation of financial operations, payroll and accounting processes.
• Created and led successful business culture focused on performance.
• Established budgets based on historical, current and forecasted business data.
• Reviewed reports from subordinate management to identify areas of opportunity.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
• Maintained organisational compliance with applicable legislation and regulations.

• Responsible for sale growth within construction - managing individual projects
• Identify and maintain customer base - local
• Identify new business opportunities - liaise with architects, designers, builders
• Quality specifications - identified on each project
• Management - key accounts
• Management reporting - sales, budget, new specifications, stock control
• Site Reporting - technical and specifications on projects
• Planned and executed strategies to identify and target leads and prosepcts.
• Consistently met or exceeded established KPIs and targets.
• Performed continued market trend analysis, enabling improved insight for optimised sales practices.
• Developed competitive sales quotes and followed up to convert quotes to sales.
• Analysed market competition and created sales forecasts.
• Built and cultivated strong network of lucrative clients.
• Drove sales and increased revenue through solid negotiation and closing skills.
• Generated large volume of leads to coordinate meetings and sales pitches.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Used cold-calling and networking to reach new customers and grow potential client base.
• Established customer needs by performing thorough cost-benefit analysis (CBA).
• Used exceptional relationship building abilities to establish, develop and maintain positive business and customer links.
• Built relationships with existing and new accounts.
• Presented and promoted technical product and services using sound product knowledge and powerful sales techniques.

• Tile and Sanitary Industry
• Duties & Responsibilities: (not limited to)
• Responsible for managing and growing market share and sales - tile division
• Identification - new business / growth customer base
• Responsible - Sourcing and procuring stock
• Negotiations - pricing, availability and quantity
• Customer Management - design / deliver / complete project
• Liaising - customers / designers / property developers / tiling contractors
• Management - budget / costings / quantities

• Tile and Sanitary Industry
• Duties & Responsibilities: (not limited to)
• Responsible for growth in sales - managing profit margins
• Project Management - site inspections / providing samples / design
• Initiate - cold calling / create new business / identify customer base
• Servicing - liaising with property developers / architects

• Tilesmart was established in 2017
• By taking greater advantage of my skill sets, which include my strong drive to achieve personal success”
• Duties & Responsibilities: (not limited to)
• Project Management - oversee full process including client acquisition, marketing and sales
• Contract oversight - analysis, development, negotiations improvements, adjustments to close out
• Cross-Function Co-ordination - working across internal & external departments to ensure compliance across all business requirements
• Deadlines - prioritize and multitask to ensure all deadlines are met
• Risk and Issue Management - quality checks and change management
• Project Planning - resource allocation and monitoring, estimating and budget management
• Project Support, Independent Consultancy - Building and Construction “Identify business opportunities within the Building and Construction industry by providing comprehensive services to the contractors.”
• Duties & Responsibilities: (not limited to)
• Liaising and negotiating with various building suppliers on materials, supply and price
• Drafting on project plans as per clients / business owners / property developers
• Manage and execute project plans as per deadlines
• Responsible for costings on products - budgets
• Consult - Architects / Building Constructors / Home Owners
• Site Management - within regulations

• Cleaning and Maintenance Service Providers “Identify opportunities by providing a service to clients in the cleaning and maintenance of swimming pools with further development within the building industry.”
• Duties & Responsibilities: (not limited to)
• Responsible for site management - within building regulations
• Responsible for advertising - online / cold calling / Networking
• Insurance Companies - due to rain damage ( pump repairs / caved pavement repairs / water and storm damage repairs )
• Constructional Repairs - Building extensions / roof repairs / patio extensions / glading / garages / enclosures )
• Further Leads - Housing Development / Tiling / Electrical Installations / Plumbing repairs

• Duties & Responsibilities: (not limited to)
• Drafting and submission of building plans
• Administrative follow ups on building plans
• Submission of project planning for management for approval and roll out
• Ensuring execution of project plans within budget constraints
• Responsible for site management - within regulations
• Market Analysis
• Responsible for increase in market share - cold calling / follow up on leads / advertising materials
• Responsible for needs analysis by providing samples - colours / mosaics / decking / paving / copings / retainer walls
• Responsible for customer service recommendations - sizing / location / paving / building requirements

• Casual during school holidays
• Duties & Responsibilities: (not limited to)
• Assistance with repairs and maintenance of swimming pools
• Attending to customer queries and resolving customer complaints
• Collecting and Delivering building material to various sites
• Oversee casual labour on site
• Daily administrative duties
• I also travelled to the United States after my final year at secondary school for a period of 4 months working in the construction industry as a handy man
• We were responsible for assisting with installations of steam piping for boiling rooms.