Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Websites
References
Certification
Languages
Timeline
Generic
Willem Abram Swart

Willem Abram Swart

Summary

Dynamic IT Support Consultant with hands-on experience at STEM SOFTWARE, excelling in customer service and technical documentation. Proficient in Java development and SQL, with a strong foundation in troubleshooting and problem-solving. Continuously expanding my technical expertise, I am committed to delivering effective solutions and enhancing user experience through clear communication and innovation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Consultant

STEM SOFTWARE
07.2023 - Current
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Collaborated with technical team addressing recurring customer issues and developing long-term solutions using GitHub.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Created user accounts and managed access privileges on networked systems.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Set up virtual private networks for secure remote access.
  • Examined technical queries related to Accounting and IT for troubleshooting solutions.
  • Completed routine maintenance tasks on servers.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Executed scripts and utilized SQL for accuracy enhancement.
  • Performed minor edits on configuration files using Vim to maintain precision.

Clearing Agent

Expo Freight CC
02.2020 - 06.2023
  • BW Clearing program.
  • Imports & Exports
  • Re-export & Re-imports
  • Temporary export (diagnostic kits)
  • EXPORT's mostly EX1's for Botswana.
  • Returns IM4's (IM4 is straight export)
  • EX1's for Namibia, Lesotho & Swaziland
  • Manifests for BW, SZ exports only
  • Completed border documentation for Lesotho, Namibia, Swaziland and Botswana
  • Managed the booking of waybills accurately.
  • Booking Documents (Filled DIMS) (Driver).
  • Executed completion of border manifests within Winfreight system.

IT ADMIN

Nucleus Business Network
03.2019 - 08.2019
  • Responsible for setting up e-mails, websites on their control panels in PLESK
  • Responsible for setting up Google Analytics and tools for development
  • Managed incoming spam mail, bad mail, and filters on Mail Enable
  • Responsible for Google Search Console

Education

Diploma - System Development, CompTIA A+ and S+, Business Ethics, Academic literacy, JAVA Development, Android Development, MYSQL, MS- Computer Literacy 1&2, Project Management, Database Design, Business Management basics, Business Information systems, Professional Skills

Boston College
Bedfordview
08-2024

Attendance Certification - CompTIA A+, N+ and S+, DUOLINGO ENGLISH EXAM

CTU Training Solutions
Boksburg
01.2019

High School - English, Afrikaans, Mathematics, IT, CAT, Business

Jeugland High School
Kempton Park
01.2017

Skills

  • Java development
  • Database design
  • Customer service
  • Technical documentation
  • Proficient in PHP, HTML, CSS, and MySQL
  • Experienced in JavaScript
  • Reactjs basics
  • Software testing

Hobbies and Interests

  • PENTESTING
  • NETWORKING
  • CYBER SECURITY
  • APP DEVELOPMENT
  • SYSTEM DEVELOPMENT
  • CLOUD COMPUTING
  • GAMING
  • TECH
  • Guitar

Personal Information

South African ID: 9802146252085

Drivers License: Code 8

References

  • Gilbert Martin - +27 83 666 8221

Certification

Diploma in Systems Development

Languages

Afrikaans
First Language
English
Proficient (C2)
C2
German
Beginner (A1)
A1

Timeline

IT Support Consultant

STEM SOFTWARE
07.2023 - Current

Clearing Agent

Expo Freight CC
02.2020 - 06.2023

IT ADMIN

Nucleus Business Network
03.2019 - 08.2019

Diploma - System Development, CompTIA A+ and S+, Business Ethics, Academic literacy, JAVA Development, Android Development, MYSQL, MS- Computer Literacy 1&2, Project Management, Database Design, Business Management basics, Business Information systems, Professional Skills

Boston College

Attendance Certification - CompTIA A+, N+ and S+, DUOLINGO ENGLISH EXAM

CTU Training Solutions

High School - English, Afrikaans, Mathematics, IT, CAT, Business

Jeugland High School

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