Golf
Willem Thomas
Operations Manager
Cape Town,WC
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
25
25
years of professional experience
1
1
Language
Work History
Operations Manager
Cabinet Craft
01.2020 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with external vendors and suppliers.
- Devised processes to boost long-term business success and increase profit levels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
Senior Kitchen Designer
Cabinet Craft
01.2017 - 12.2019
- Presented innovative solutions to complex design challenges, maximizing both aesthetics and functionality within limited spaces.
- Conducted thorough site visits to gather accurate measurements and assess existing conditions for each unique project scope.
- Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
- Increased customer satisfaction through meticulous attention to detail and a focus on optimal space utilization.
- Streamlined the design process by utilizing advanced software tools, resulting in accurate project estimates and timely completion.
- Collaborated with contractors and suppliers to ensure seamless execution of kitchen renovation projects.
- Attended industry events and trade shows to stay current on emerging trends, materials, and technologies in kitchen design.
- Developed comprehensive project timelines, ensuring all milestones were met without compromising quality or budget constraints.
- Provided training for junior designers, sharing knowledge of best practices and guiding them towards successful project outcomes.
- Enhanced kitchen functionality by creating custom designs tailored to individual client needs.
- Created visually appealing 3D renderings to help clients visualize their new kitchen space before construction began.
- Planned and presented project quotes for custom designs.
- Maintained relationships with installers and suppliers.
- Collaborated with contractors and suppliers for smooth execution of design plans.
Site Manager
MCT Construction
01.2012 - 12.2016
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
- Oversaw budget management, consistently delivering projects within allocated financial resources.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Assumed responsibility for personnel deployed to work site.
- Interviewed, hired, and trained new workers.
Operations Manager
Sharpline Signs & Graphics
01.2007 - 12.2011
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
Shop Fitter
Sharpline Signs & Graphics
01.2005 - 12.2006
- Implemented creative solutions for challenging spaces or layouts without sacrificing aesthetic appeal or functionality.
- Maximized workspace efficiency with well-designed storage solutions customized for each client''s unique needs.
- Developed strong communication skills while liaising with clients, suppliers, and team members to ensure project success.
- Enhanced store functionality by efficiently installing fixtures and fittings.
- Streamlined the installation process by effectively coordinating with other tradespeople, such as electricians and plumbers.
- Ensured timely completion of projects by consistently meeting deadlines and staying on budget.
- Delivered quality craftsmanship in carpentry tasks, producing durable structures that withstand heavy use.
- Increased project efficiency with thorough planning and accurate measurements.
- Exceeded client expectations through meticulous attention to detail in all aspects of shopfitting work completed.
- Observed safety regulations on job sites to minimize accidents.
- Operated power equipment to move materials and promote job efficiency.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Conducted daily site inspections to identify potential safety hazards.
- Followed blueprints and diagrams to complete projects according to specifications.
Graphic Designer
Sharpline Signs & Graphics
01.1999 - 12.2004
- Provided creative direction on photoshoots to ensure alignment with overall campaign themes and objectives.
- Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Worked closely with copywriters to develop cohesive visual storytelling elements for print and digital campaigns.
- Optimized digital assets for seamless integration into web designs, enhancing user experience and site functionality.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
- Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
- Elevated corporate presentations with custom infographics, effectively communicating complex data in an easily digestible format.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects such as images sizes and font selection.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects before rollout.
- Developed creative design for print materials, banners and signs.
Education
High School Diploma -
HTS Louis Botha
Bloemfontein 04.2001 -
Skills
Performance monitoring
undefinedInterests
Padel
Woodworking
I have been interested in woodworking since i was in high school. I have built furniture for my home and have become a bit of an expert in my hobby.
Timeline
Operations Manager
Cabinet Craft
01.2020 - Current
Senior Kitchen Designer
Cabinet Craft
01.2017 - 12.2019
Site Manager
MCT Construction
01.2012 - 12.2016
Operations Manager
Sharpline Signs & Graphics
01.2007 - 12.2011
Shop Fitter
Sharpline Signs & Graphics
01.2005 - 12.2006
High School Diploma -
HTS Louis Botha
04.2001 -
Graphic Designer
Sharpline Signs & Graphics
01.1999 - 12.2004
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