Willem Pretorius

• Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Achieved revenue targets consistently through effective negotiation and contract management with key clients.
• Assisted in the onboarding process for new key accounts by providing training, support, and account setup guidance to ensure a smooth transition into our ecosystem.
• Conducted regular business reviews with key accounts to assess performance metrics and identify areas of improvement.
• Optimized sales performance by identifying opportunities within existing key accounts and upselling accordingly.
• Collaborated with cross-functional teams to develop innovative strategies for key account growth.
• Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
• Maintained ongoing communication channels with key account representatives, keeping them informed about product updates, promotions, and other relevant news.
• Implemented strategic initiatives aimed at expanding market share among top-tier clients within the assigned territory.
• Streamlined internal processes for better account management, resulting in reduced response times.
• Served as primary point of contact for all communications between key clients and the company, ensuring transparency throughout all stages of the relationship.

1. Receiving and Inspection:

• Verifying shipments against purchase orders
• Inspecting for damage or discrepancies
• Documenting receipts and damages

2. Inventory Management:

• Labeling and storing inventory
• Conducting regular inventory counts
• Managing stock levels and replenishment

3. Order Fulfillment:

• Processing and picking orders
• Packing and shipping procedures
• Handling returns and exchanges

4. Storage and Organization:

• Assigning storage locations
• Maintaining aisle and rack organization
• Ensuring proper inventory rotation

5. Safety and Security:

• Ensuring a safe working environment
• Securing inventory and assets
• Managing access and authorization

6. Housekeeping and Maintenance:

• Maintaining a clean and organized warehouse
• Performing regular equipment maintenance
• Addressing repairs and replacements

7. Quality Control:

• Inspecting inventory for damage or defects
• Managing quality control checks
• Documenting quality control activities

9. Inventory Disposal:

• Managing inventory disposal procedures
• Ensuring proper disposal of hazardous materials
• Documenting disposal activities

10. Continuous Improvement:

• Regularly reviewing and updating SOPs
• Soliciting feedback from employees
• Implementing changes and improvements