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Wilhma Denaise Botha
Administrator, Customer Service Agent And Receptionist
Cape Town
Summary
Dynamic professional with extensive experience in customer service and cash handling at Pep Store. Proven ability to resolve complaints and enhance customer loyalty while maintaining meticulous attention to detail. Skilled in POS system operations and committed to fostering teamwork and collaboration, ensuring a positive shopping experience for all clients.
To identify and understand the customers needs to deliver first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
Overview
5
5
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Cashier
Pep Store
08.2024 - 11.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Assistant
PPLE PTY LTD
02.2022 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Performed research to collect and record industry data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Language Translator
DOJ&CD
02.2020 - 12.2023
- Leveraged cultural knowledge when translating content in order to preserve intended meaning while maintaining cultural sensitivity.
- Assisted clients with marketing campaigns, ensuring culturally relevant translations and adaptations.
- Mentored junior translators, sharing expertise and providing guidance to improve their skills.
- Engaged in ongoing professional development activities such as attending conferences or workshops related to language translation best practices or emerging trends within the industry.
- Assisted foreign language-speaking clients with inquiries.
- Translated website content from other languages to English.
- Provided timely and accurate translations for legal documents, resulting in positive client feedback.
Education
No Degree - Legal Secretarial
Intec College
Cape Town, South Africa 04.2001 -
High School Diploma -
SAXON SEA SECONDARY
Cape Town, South Africa 04.2001 -
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Time management skills
Work ethic and integrity
Attention to detail
Cash management
Reliability and punctuality
POS system operations
Proficient in [software]
Data entry
Open minded
Complaint resolution
Trustworthy
Dependability and reliability
Teamwork and collaboration
Multitasking
Independent
Mentally focused
Goal driven
Software
Faxing, Scanning Coping Emailing, excellent telephone etiquette
Certification
These credentials, while not exclusively designed for cashiers, can enhance a cashier's skill set, making them more effective in their roles and potentially opening up opportunities for advancement within retail or customer service sectors.
Interests
Reading, and Enjoying Nature
Spending time with Family
Exercising
Watching movies
Shopping
Timeline
Cashier
Pep Store
08.2024 - 11.2024
Administrative Assistant
PPLE PTY LTD
02.2022 - 01.2024
Language Translator
DOJ&CD
02.2020 - 12.2023
No Degree - Legal Secretarial
Intec College
04.2001 -
High School Diploma -
SAXON SEA SECONDARY
04.2001 -