Wilhelmina Van Der Walt
Front Desk Receptionist
Bloemfontein
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Dental & Aesthetic Receptionist
CONFIDENT DENTAL INCORPORATED & FACEXTHETICS
01.2022 - Current
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental / aesthetic visit experience.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Processed medical insurance claims through the appropriate medical billing software and/ or submitted paper claims on email.
- Authorized for specialized dentistry-related procedures.
- Draw up quotations for the requested procedures.
- Set up payment agreement contract for Orthodontic Patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
- Maintained strict adherence to POPI ACT regulations, ensuring the confidentiality of sensitive patient information at all times.
Receptionist /Front Office Assistant
OAKWOOD LODGE
01.2021 - 12.2021
- Serve visitors by greeting,welcoming, and directing them appropriately.
- Verifying payment methods and processing transactions.
- Attentively assisting guests during their stay.
- Answering incoming calls, reservations and placing orders.
- Balances cash drawer by counting cash at the beginning and end of work shift.
- Counting & buying stock and stationary.
- Assisting with debtors and creditors.
- Assisting with compiling monthly financial reports.
- Compile and prepare files to be submitted to auditors.
- Supervising staff on shift.
- Reporting all maintenance issues
- Marketing
Tutor & Day-care Provider
PRIVATE
01.2020 - 11.2020
- Working with learner to help understand key concepts, especially those learned in the classroom.
- Teaching skills to improve academic performances including study strategies, note-taking skills and methods on how to answer questions in a test.
- Improving sensory skills.
Sales Assistant & Manager
Happy Pet & Spitskop Aquarium & Pets
02.2018 - 12.2019
- Maintained quality service & ensured a safe, secure, and ethical work environment.
- Supervised staff
- Daily inspection of conditions and reporting any maintenance issues.
- Basic administration
- Processed card payment & balancing cash drawer
- Enhanced customer satisfaction by providing personalized assistance and care for pets in the store.
General Worker
JACMAN BOEDERY (SELF EMPLOYED)
01.2015 - 01.2018
- Taking care of Livestock and Cattle
- Agricultural parameters of the business
Manager's Assistant (VOLUNTARY WORK)
IMMERGROEN OLD AGE HOME
03.2014 - 05.2014
- Conduct employee performance reviews
- Assisting manager and residents of the Elderly Home
General Worker & Supervisor
ORANGE RIVER LODGE
01.2010 - 12.2013
- During my 4 year seasonal work periods at the lodge; I worked & supervised various departments, including Front Office, Housekeeping, Food & Beverages service and Inventory management.
Education
Certificate - Agricultural Education
RAMSEM - SMALL STOCK AI COURSE
Bloemfontein 04.2001 -
Certificate - Agricultural Education
CATTLE AI COURSE
Bloemfontein 04.2001 -
Certificate FIRST AID - LEVEL 2 - Emergency Care Attendance
St John
Bloemfontein 04.2001 -
High School Diploma -
A J C JOOSTE
Petrusburg 04.2001 -
Skills
Scheduling
Additional Information
1 MONTH'S NOTICE PERIOD APLLIES
Marital Status
Single
REFERENCES
- Confident Dental Inc - 051 444 0666
- Oakwood Lodge - 051 447 3713 / Manager, G Rooi - 078 676 2552
- Childcare/ tutor - Chrisna Bann: 084 437 1660
Keegan v Niekerk: 073 257 0610
Marna Batemann: +1(604) 203-7514 (resides in Canada)
- Happy Pet - 082 729 7807
- Immergroen Elerly Home, R Botha (Manager): 072 918 6054
- Orange River Lodge, Lynn Basson (Owner): 082 258 7050 / 081 599 6871
Timeline
Dental & Aesthetic Receptionist
CONFIDENT DENTAL INCORPORATED & FACEXTHETICS
01.2022 - Current
Receptionist /Front Office Assistant
OAKWOOD LODGE
01.2021 - 12.2021
Tutor & Day-care Provider
PRIVATE
01.2020 - 11.2020
Sales Assistant & Manager
Happy Pet & Spitskop Aquarium & Pets
02.2018 - 12.2019
General Worker
JACMAN BOEDERY (SELF EMPLOYED)
01.2015 - 01.2018
Manager's Assistant (VOLUNTARY WORK)
IMMERGROEN OLD AGE HOME
03.2014 - 05.2014
General Worker & Supervisor
ORANGE RIVER LODGE
01.2010 - 12.2013
Certificate - Agricultural Education
RAMSEM - SMALL STOCK AI COURSE
04.2001 -
Certificate - Agricultural Education
CATTLE AI COURSE
04.2001 -
Certificate FIRST AID - LEVEL 2 - Emergency Care Attendance
St John
04.2001 -
High School Diploma -
A J C JOOSTE
04.2001 -
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