WILHELM KOTOKA SHIMPANDA
Swakop
Summary
Results-driven Product Support Specialist with expertise in managing spare parts inventory and creating impactful user manuals. Focused on delivering exceptional customer support while identifying opportunities for process enhancements that drive efficiency and improve team performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Support Specialist
Epiroc Mining Namibia
KARIBIB
06.2024 - Current
- Managed inventory of spare parts and supplies for repairs.
- Developed user manuals and training materials for product use.
- Performed root cause analysis on complex technical problems reported by customers.
- Collaborated with cross-functional teams on feature development initiatives.
- Identified areas where additional staff or resources were needed to improve efficiency of operations.
Product Support
Epiroc Mining Namibia
Swakop
09.2022 - 06.2024
- Provided technical product support to clients
- Identified opportunities for process improvement within the product support team structure.
- Responded to customer inquiries via phone or email regarding product support information.
- Coordinated with vendors regarding service level agreements or product support contracts.
Drill Mechanic
Lewcor @ Navachab mine
KARIBIB
03.2021 - 08.2022
- Diagnosed mechanical and electrical issues in heavy machinery at the mining site.
- Repaired hydraulic systems and pneumatic components for various mining machines.
- Assisted in training junior trainees on equipment handling and safety practices.
Electrical Millwright Artisan
Lewcor @ B2GOLD SITE
Otjiwarongo
12.2019 - 02.2021
- Troubleshooting on AC and DC Machines
- Preventive Maintenance on Drill Rigs
- Fault finding on pneumatic and hydraulic.
- Troubleshot mechanical and electrical issues to minimize downtime during operations.
- Collaborated with team members to complete maintenance projects efficiently.
- Repaired and replaced worn parts to extend machinery lifespan.
Electrical Millwright Artisan
Swakop Uranium
01.2015 - 11.2019
- Troubleshooting on AC and DC Machines
- Preventive Maintenance on Drill Rigs
- Fault finding on pneumatic and hydraulic.
Electrical Millwright Apprentice
ATLAS COPCO-NAVACHAB MINE
01.2015 - 12.2015
- Troubleshooting on Drill rigs 1.8
- Fault finding on hydraulic and pneumatic
- Keeping the service up to date
- Preventive maintenance
Education
N4 Certificate - Electrical Engineering
TECHNISA
Otjiwarongo03-2026
N3 TRADE CERTIFICATE - Electrical Millwright
NIMT
Tsumeb01-2015
Skills
- Customer support
- Project management
- Staff management
- Subcontractor management
- SOP development
- Site management
References
- Mr. Walter, Swakop Uranium, Engineering foreman, 0813968500
- Mr. M Gaowets, Navachab, Site Manager, 0812690761
Certification
Project Management
Timeline
Product Support Specialist
Epiroc Mining Namibia
06.2024 - Current
Product Support
Epiroc Mining Namibia
09.2022 - 06.2024
Drill Mechanic
Lewcor @ Navachab mine
03.2021 - 08.2022
Electrical Millwright Artisan
Lewcor @ B2GOLD SITE
12.2019 - 02.2021
Electrical Millwright Artisan
Swakop Uranium
01.2015 - 11.2019
Electrical Millwright Apprentice
ATLAS COPCO-NAVACHAB MINE
01.2015 - 12.2015
N4 Certificate - Electrical Engineering
TECHNISA
N3 TRADE CERTIFICATE - Electrical Millwright
NIMT