Summary
Overview
Work History
Education
Skills
Timeline
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Wilfred Chinyama

Wilfred Chinyama

Accounting Student (CIMA)
Capetown

Summary

Proven to excel in fast-paced environments, I leveraged my problem-solving and exceptional communication skills at Uber Eats and Crown Choice to enhance team efficiency and customer satisfaction. Demonstrating adaptability and a strong work ethic, I consistently met sales targets and improved service quality, fostering significant customer loyalty and operational improvements.

Overview

9
9
years of professional experience

Work History

Motorcycle Driver

Uber Eats
Capetown
01.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Retail Sales Associate and Bakery

Crown Choice
Harare, Zimbabwe
05.2015 - 11.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Wrapped, boxed and weighed bakery department products.

Education

Certificate Level - Accounting And Business Management

Sacob Collegeof Business
Capetown

Skills

Problem-Solving

Timeline

Motorcycle Driver

Uber Eats
01.2020 - Current

Retail Sales Associate and Bakery

Crown Choice
05.2015 - 11.2016

Certificate Level - Accounting And Business Management

Sacob Collegeof Business

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Wilfred ChinyamaAccounting Student (CIMA)