MR L GRUNDLING
Workshop forman
Whiteriver,SOUTH AFRICA
Summary
At Motus Toyota, a Master Technician-Technical Adviser enhanced customer satisfaction by streamlining repair processes and sharing expertise. With strong communication and adaptive problem-solving skills, they contributed to team efficiency and cost savings, while staying updated on industry advancements. Achieved through diagnosing electrical systems and managing tasks effectively, ensuring high-quality workmanship.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
Master Technician-Technical Adviser
Motus Toyota
02.2002 - Current
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
- Contributed to cost savings by recommending alternative repair solutions when appropriate, without compromising quality or safety standards.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Streamlined repair processes by implementing new diagnostic tools or techniques learned from professional development opportunities.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Read and followed technical documentation to complete accurate repairs.
- Coordinated with parts department to determine availability of necessary components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands
- Developed expertise in specialized areas such as hybrid technology or diesel engines, expanding the range of services offered to customers
- Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications
Education
Moto Technician
Technical College Matric / N3
Nelspruit, South Africa11.2000
Skills
Strong Communication Skills
Diagnosing and repairing electrical systems
Adaptive Problem Solving
Strong Communication Skills
Languages
English
Afrikaans
Bilingual or Proficient (C2)
Certification
CST - Certified Service Technician
family
We are a family of 5. I am happily married with 3 girls. We love camping and going on fishing trips we also enjoy the outside world.
Timeline
Master Technician-Technical Adviser
Motus Toyota
02.2002 - Current
Moto Technician
Technical College Matric / N3
CST - Certified Service Technician
AST - Advanced Service Technician
Please see attached
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