Wihan Bruwer
Hospitality Management
Riamarpark, Bronkhorstspruit
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Barista/ Waiter/ Kitchen Assistant
De moi Windpomp and Stukkie Hemel
1 2018 - 1 2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Student Intern
Royal Elephant Hotel
07.2024 - 10.2024
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures..
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
Barista/ Waiter/ Kitchen assistant
Diamantvallei Landgoed Gastehuis
01.2022 - 01.2023
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Third Year - Hospitality management
Centurion Academy
Centurion, South AfricaDiploma - Hospitality Management
Newbridge Graduate Institute
Centurion, South Africa03-2025
Skills
Fast Learner
Scholasticachievements
Cambridge international, English A level, Mathematics AS level, Physics AS level, Afrikaans AS level, Second year, Centurion Academy, Hospitality management
References
- Susan, De Moi Windpomp and Stukkie Hemel, Bronkhorstspruit, 0825000535
- Sone, Diamantvallei Landgoed Gastehuis, 0768496951
Linda, Royal Elephant Hotel, 0824518785
Personal Information
- ID Number: 0202155160080
- Date of Birth: 02/15/02
Timeline
Student Intern
Royal Elephant Hotel
07.2024 - 10.2024
Barista/ Waiter/ Kitchen assistant
Diamantvallei Landgoed Gastehuis
01.2022 - 01.2023
Barista/ Waiter/ Kitchen Assistant
De moi Windpomp and Stukkie Hemel
1 2018 - 1 2022
Third Year - Hospitality management
Centurion Academy
Diploma - Hospitality Management
Newbridge Graduate Institute
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