Widaad Abdurahman
Lansdowne
Summary
I am hardworking and dedicated and I have proven to deliver excellent services within a highly pressurized work environment. I have excellent interpersonal; communicative and people skills and I can work as part of a team. I can communicate effectively and professionally, by building and maintaining productive working relationships. I can also work independently by achieving my targets and meeting very tight deadlines. I have extensive experience in effective administration, compliance management, and stakeholder engagement within the transportation sector, and am well-versed in records management, document control, and efficient office administration, contributing to the smooth functioning of departmental operations. I am proficient in budget tracking, procurement administration, and vendor relations, allowing for optimal resource allocation and cost control, and my background in overseeing administrative processes, regulatory compliance, and policy adherence has equipped me with a comprehensive understanding of the intricacies and challenges within the public sector. I am currently looking for new prospects, whereby I can use my existing skills, knowledge, experience, and academic achievements optimally, thereby enabling further personal and professional development for myself.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Administration Officer
Department of Transport and Public Works
04.2018 - Current
- Verify/capture applications for sensitive transactions on NaTIS, this includes extensive audit checks before finalising cases
- Update and maintain information on the database and perform documentation management
- Adhere to the public’s needs both telephonically, via email and in person
- Verify and capture centralised transactions daily, with supporting source documents
- Assist the supervisor with daily dissemination of tasks, thus reducing the turnaround times by 2 days
- Assist the supervisor with statistical reports and provide daily feedback to management regarding the section’s progress
- Provide administrative assistance to W.R.T management of outstanding license fees: Assist members of the public with enquiries, administrate projects for the license inspectorate, and compile management and statistical reports
- Verify and capture centralised NaTIS vehicle testing transactions
- Provide data dix of motor vehicles given from a higher level which impacts the vehicle financially from dealers and registering authorities as well as including
- Verify special classification in terms of license fees
- Provide functional and operational support to registering authorities in the Western Cape
- Handle telephonic enquiries with motor dealers I.R.O vehicle data fix
- Verify and capture centralised NaTIS driving license testing transactions
- Engage all service providers timeously in writing to ensure that all financial commitments are done accurately and paid within the prescribed time frames
- Management and Administration by ensuring that relevant training is obtained to perform daily tasks
- Adherence to PERMIS requirements
- Conclusion of quarterly assessments and produce maximum productivity, excellent service delivery and adherence to applicable legislation through effective planning and scheduling of work
- Ensure that orders are placed in accordance with norms and standards, relevant prescripts and legislation
- Responsible for the correctness payments and other financial matters and that it is done within the required time frames
- Compile or obtain financial reports
- General administrative tasks such as drafting submissions, making travel arrangements, collate and capture data on relevant systems for management in terms of financial and performance matters
- Ensure high quality service delivery of the Maintenance helpdesk which is used by Western Cape Government departments
- Provide stats/reports for trend analysis
- Management of staff in the section
Administration Clerk
Department of Transport and Public Works
12.2015 - 03.2018
- Administrative assistance w.r.t management of outstanding license fees: Assist members of the public with enquiries, administrate projects for the license inspectorate, and compile management and statistical report
- Quarterly SCOPA report compilation for submission to the Minister iro outstanding debt
- Research Cases for Licence inspectors
- Verify processed payments for correctness and completeness
- Verify and monitor non-compliance with prescribed policy
- Knowledge of Government Policies and Legislature
- Meting Deadlines i.e., processing payments or compilation of cases
- Documentation Management
- Adhere to the public’s needs
- Assist the revenue section with Vehicle Administration Fees Disbursement documents which needs to be compiled on a weekly basis
- Writing letters
- Attend to telephonic enquiries (public and Registering Authorities)
- Referring special cases to the inspectorate and accordingly follow up and liaise with mentioned inspectorate
- Assisting the section with any customer related correspondence, requests and reports
- Ensuring that all revenue in terms of assigned cases are appropriately protected by way of collection, reduction or write off
Receptionist
Imperial Mitsubishi Paarden Eiland
04.2014 - 11.2015
- Serving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering the switchboard, screening and forwarding incoming phone calls
- Receiving and sorting daily mail/deliveries/couriers
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g.pens,forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
- Order front office supplies and keep inventory of stock
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Adhere to Customer Needs
- Dealing with Customer Complaints
Premier’s Pay Project Internship
Department of Transport & Public Works
04.2013 - 03.2014
- General Office Administration: faxing, photo copying, scanning
- To provide functional and operational support to Registering Authorities in the Western Cape
- Telephonic enquiries with the Eden District municipalities with regards to outstanding Motor Vehicle Administration Fees Disbursement documents which reflects the licence fees and Road Traffic Management Corporation (RTMC) fees which must be paid over to the Department of Transport & Public Works
- Verifying and balancing payments on MVA-FD which has to correspond with the RD321 (Disbursement Summary Report) drawn from the NaTIS system
- Verification, identifying problem cases, approving and capturing of Provincial and Registering Authority transactions on NaTIS system
- Compile and update various schedules including Special Licence Numbers, Personalized Licence Numbers, TRC1 – to confirm whether there are under or over payments of licence fees, TRC8 (RTMC fees)
- Update of Motor Vehicle Administration expenditure
- Preparing Income statements of licence fees and RTMC fees received which have to balance with the bank statement received for our Department
- Thereafter it is captured on the Basic Accounting System (BAS) Income journal
- Updating of contact information of the various Registering Authorities in Western Cape on the Law Administration Operational System (LAOS)
- Assist the Data Capturing section by requesting outstanding documents from the Registering Authorities for the finalization of centralized transactions at the Province
- I am capable of working with many transactions on NaTIS including , , , , , , , , , , , RD321>,
- WCPA transaction receipts-capture payments done at walk-in-centre on a schedule which is completed daily
- Capturing EFT payment received for the purchase of Special Licence numbers on the iNPAS system for record purposes
- Assisted the public at the Department’s Walk-in-Centre with the application of Special Licence Numbers
- Arrange meetings and ensure that all logistical arrangements for the meeting are arranged accordingly
- Ensured that all travel arrangements (flights, vehicle rentals and accommodation) are processed timeously and correctly according to Financial prescript requirements
Education
Grade 12 -
Rocklands Secondary School
Higher Certificate - Adult Basic Education Training
University of South Africa
Bachelor of Public Administration - undefined
Mancosa
01.2019 - 01.2022
Ethics in Internal Auditing, Project management
NSG eLearning
Skills
Self-motivated
Reliable
Honest
Effective
Efficient
Ability to work independently
Ability to work in a team
Good communication skills
Ability to work under pressure
Conflict handling skills
Analytically minded
Decision making skills
Interpersonal skills
Accuracy
Problem-solving skills
Numerical skills
Organizing skills
Client oriented
Presentation skills
Financial management
Leadership skills
Office management
Documentation and control
Customer relations
Document control
Schedule management
Relationship building
Meeting facilitation
Meeting support
Account reconciliation
Workflow planning
Record preparation
Telephone Number
0214832003
Telephone Number Alt
0214830320
Drivers Licence Code
08 B
Personal Information
- ID Number: 1994/05/03
- Gender: Female
Timeline
Bachelor of Public Administration - undefined
Mancosa
01.2019 - 01.2022
Administration Officer
Department of Transport and Public Works
04.2018 - Current
Administration Clerk
Department of Transport and Public Works
12.2015 - 03.2018
Receptionist
Imperial Mitsubishi Paarden Eiland
04.2014 - 11.2015
Premier’s Pay Project Internship
Department of Transport & Public Works
04.2013 - 03.2014
Higher Certificate - Adult Basic Education Training
University of South Africa
Ethics in Internal Auditing, Project management
NSG eLearning
Grade 12 -
Rocklands Secondary School