Whitney Kedibone Mdluli

• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Fixed identified issues to improve workflows.

Assessing calls to establish and maintain set requirements for development and a better resolution.

QA is mainly to assist with areas of improvement, ensuring we build customer loyalty through communication and retain existing clients.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Provided basic end-user troubleshooting and desktop support.
• Monitored systems in operation and quickly troubleshot errors.

• Evaluated client financial positions and identified most appropriate banking products.
• Provided advice on different bank products and financial options.
• Assisted customers with setting up or closing accounts and signing up for new services.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Referred customers to other banking departments for specialized services.
• Trained new hires on customer service policies and procedures.
• Assisted customers with banking needs and inquiries.
• Educated customers on online banking and mobile banking applications.