Overview
Work History
Timeline
Hi, I’m

Westley Brendon Coleman

Bethal
Westley Brendon Coleman

Overview

16
years of professional experience

Work History

ECK Marble and Granite

Manager
11.2008 - 03.2009

Job overview

  • Managing and supervision of granite top installation
  • Quality control
  • Transportation of raw granite material

Tren Tyre

On Site Manager
04.2009 - 09.2010

Job overview

  • Daily inspections of all machinery and vehicles on site
  • Compiling weekly reports of all machinery and vehicles
  • Monthly surveys of machinery and vehicles
  • Forecast and recommendation of further action to be taken regarding maximum output of tyres

Kal Tire Mozambique

HDV Supervisor
10.2010 - 12.2012

Job overview

  • Daily pit inspection and report sent to client
  • Daily Tyre protection chains inspection and report
  • Weekly reports of all equipment and site conditions
  • Monthly vehicle surveys as well as maintenance planning

Otraco Southern Africa

Systems administrator & technical analysis
01.2013 - 02.2017

Job overview

  • Maintain a high quality of service to both internal and external customers
  • Provide frontline OTRACOM support to internal and external customers, in person, via the telephone, by email or on-line
  • Resolve known problems in a timely manner whenever possible
  • Escalate technical problems to the next support level if required and ensure that they are actioned in a timely manner
  • Record all customer 'calls' in the Support Tracking database at the time that they are received, and close them out when the customer is notified of them having been resolved
  • Perform the necessary system administrative audits, which include maintaining: Equipment central libraries, Sites, User accounts & access, Alerts, Configuration Settings, Reference Data
  • Assist the Development staff and Project Manager in the identification of improved business processes and testing of new developments
  • Deliver training to internal and external customers, either in the office, or from time to time, on remote sites
  • Collate all OTRACOM training and assessment records
  • Collate all responses to user surveys
  • Assist with data-entry activities as required, to support Otraco's internal operations and any OTRACOM contractual requirements
  • Liaise with clients and/or conduct site surveys necessary to ensure that new site implementation is of the highest standards
  • Assist with the development and modification of user training and support materials, such as on-line help, interactive videos and laboratory sessions, assessment sheets, help pages etc
  • Promote the OTRACOM product as necessary
  • Include conducting demonstrations to potential customers
  • General administrative duties to support Otraco and OTRACOM operations as required

Glencore SA - Otraco Southern Africa

Contracts Manager
03.2017 - Current

Job overview

  • Maintain relationship between Otraco, clients & suppliers/vendors
  • Ensure all employees comply with both Otraco & client policies, procedures, and instructions
  • Ensure contracted scope of work is performed to a high quality of service
  • Verify that workshop maintenance tasks are completed in the most efficient, safe, and cost-effective manner
  • Verify that corrective action requests from auditors are carried out
  • Ensure that all data critical to Otraco providing a quality service to the client is accurately recorded and checked for errors
  • Ensure that quality documents are maintained, filed and archived according to Otraco procedures
  • Ensure that tyre and rim data is accurately captured into the Otracom tyre management database
  • Overseeing the stock in order to maintain the specified levels at all operations
  • Ensure that a system for maintaining and calibrating equipment is maintained according to Otraco procedures
  • Perform Inspections and audit site supervisor inspections to determine if components should remain in service, be scrapped, or be repaired
  • Clarify and update goals (Ensure all site supervisors and their staff are informed of what they are) to reach agreement maintaining the interest of all parties
  • Keep up to date with market & client trends as well as new developments utilising information for business improvement
  • Build and maintain excellent relationship with colleagues and clients
  • Assist in the negotiation of contracts with an optimum mix of price and quality
  • Perform assessment of employees to analyse competence / gaps in training
  • Investigate all incidents
  • Ensure that all agreed KPI targets are met at all sites
  • Implement and maintain cost saving initiatives at operations
  • Arrange & facilitate all reporting, transport and any other Otraco or client related requests

Timeline

Contracts Manager
Glencore SA - Otraco Southern Africa
03.2017 - Current
Systems administrator & technical analysis
Otraco Southern Africa
01.2013 - 02.2017
HDV Supervisor
Kal Tire Mozambique
10.2010 - 12.2012
On Site Manager
Tren Tyre
04.2009 - 09.2010
Manager
ECK Marble and Granite
11.2008 - 03.2009

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Westley Brendon Coleman