Job Search Status
Open to workDesired Job Title
IT Technical Support SpecialistWork Type
Full timeContract workConsultingLocation Preference
On-siteRemoteHybridLocation: Johannesburg, South Africa
Open to relocation: No
Open To Work
Marthinus Wessel Muller
Johannesburg
Work Preference
Summary
IT Technical Support Specialist with a passion for computing since 2008 and hands-on hardware expertise developed from building custom PCs from 2010. Combines a strong technical foundation with precision focused operational discipline gained in previous positions, excelling in high-accuracy troubleshooting, rapid root-cause analysis, and minimizing downtime. Proven ability to diagnose hardware and software faults , restore systems timeously and maintain clear documentation and knowledge bases to streamline future resolutions. Delivers dependable support that strengthens user confidence.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Cutting Machine Operator
eComms Africa
Kempton Park
03.2025 - Current
- Operated cutting machinery with precision, adhering to all safety protocols and guidelines.
- Adjusted machine settings for various materials, ensuring precise cuts and reducing waste.
- Cut and shaped metal using appropriate tools to avoid damage or waste.
- Measured and inspected finished products for quality against work order specifications.
- Maintained cutting equipment, conducting regular inspections and minor repairs to guarantee optimal performance.
- Interpreted technical diagrams to understand project specifications and work orders to coordinate machine schedule.
- Measured dimensions onto materials before placing into machines, using rulers, markers and tape.
- Followed detailed job orders, selecting appropriate tools and techniques for each task.
- Trained new operators on machine use and safety procedures, enhancing operational safety and efficiency.
- Responded to machine issues to perform necessary repairs
- Complied with health standards to minimise risks and safety procedures and used PPE to minimise injury risks.
- Managed inventory of cutting supplies, ordering materials proactively to prevent production delays.
Dispatcher at Distribution Centre
RJC Security
Kempton Park
03.2024 - 03.2025
- Processed paperwork and documentation related to dispatch and delivery, maintaining high levels of accuracy.
- Communicated effectively with drivers to address real-time issues, facilitating quick resolutions.
- Categorised cargo to streamline shipping process.
- Operated equipment to move heavy materials and consistently followed health and safety standards.
- Supported team members in lifting and moving cargo for timely delivery.
- Packed customer goods for movement to new locations.
- Led training sessions for new dispatchers to improve team proficiency and cohesion.
Picker/Packer, Graphic Design, Marketing
Gearbox Parts
Germiston
02.2022 - 02.2024
- Packed orders accurately, reducing errors and enhancing order fulfilment quality.
- Packed and labelled products securely for dispatch, adhering to strict packaging guidelines and standards.
- Inspected items for damage or faults before packing, reducing customer returns.
- Handled fragile items with care during the picking and packing process, using appropriate materials for protection.
- Operated packing machines safely to ensure efficient packaging processes.
- Worked with team members to achieve daily targets, supporting overall productivity improvements.
Student
IT Certification Academy
Potchefstroom
01.2020 - 12.2021
- Provided first-level technical support to end-users, diagnosing software and hardware issues promptly.
- Assisted in the deployment of new hardware, including PCs, laptops, and peripherals, improving workplace efficiency.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Installed, configured, and updated software applications, meeting system specifications, enhancing system functionality and user experience.
- Educated service users on new software updates and system capabilities, enhancing user proficiency and satisfaction.
- Utilised ticket systems to track history of queries and resolve desktop issues, prioritising urgent tasks.
- Collaborated with IT team on projects, aiding in successful implementation of IT solutions to meet organisational needs.
- Escalated complex technical problems to senior IT staff, facilitating quick resolutions for users.
- Documented technical issues and solutions to maintain record of pending and completed work orders.
- Updated knowledge base with new troubleshooting guides, sharing expertise with the wider IT team.
- Installed malware to protect software from viruses and cyber threats, protecting sensitive information.
- Performed regular server backups to ensure data integrity and availability.
- Assisted in managing IT inventory by tracking hardware and software assets accurately.
- Facilitated programme and application installations on client computers through remote access.
- Performed recovery operations to restore systems following failures.
- Researched trends to stay updated with latest technology, avail of resources and apply best industry practices.
- Kept detailed records of new installations and related licences.
- Assisted in creating technical manuals to provide step-by-step instructions to clients.
- Updated software for new functionality and improved security.
- Supported the roll-out of IT policies and procedures, promoting a secure and efficient IT environment.
Draughtsman
Midvaal structures Vereeniging
Vereeniging
01.2017 - 10.2019
- Collaborated with engineering teams to prepare, review, and redraft designs, ensuring compliance with project specifications.
- Created final designs compliant and aligned with building regulations.
- Prepared assembly drawings and blueprints to project requirements.
- Prepared detailed sections and elevations, enabling a comprehensive understanding of the interaction between different building elements.
- Used AutoCad and Tekla Structures to prepare high-quality project drawings.
- Prepared both rough sketches and detailed work with CADD systems.
- Analysed hand sketches to accurately produce technical illustrations.
- Generated virtual models of prototypes to support design stage.
- Developed 3D simulations and installation controls, facilitating project delivery in line with contractual requirements.
- Transferred hard-copy drawings and maps to digital form using AutoCad and Tekla Structures.
- Maintained tight deadlines to support attainment of project schedules.
- Issued drawings to all parties by uploading manufacturing drawings to multi-user platforms.
- Reported potential design issues to engineers, architects, and clients, fostering proactive solutions and maintaining project integrity.
- Modified engineering designs to better align with client specifications.
- Performed calculations for materials and weight limits accurately for assigned projects.
- Drafted design specifications to guide project work.
Education
Certificate of Higher Education - System Support
IT Certification Academy
Potchefstroom 2020.01 - 2020.12
Certificate of Higher Education - Structural Steel Work
Training Institute For Draughtsman
Klerksdorp 01.2014 - 12.2015
Skills
- Machinery operation
- Safety compliance
- Quality assurance
- Equipment maintenance
- Operational efficiency
- Hardware support & upgrades
- Desktop support
- Critical thinking
- Strategic thinking
APPLICATION DETAILS:
- Position Wanted: IT Tech Support
- Years of Experience: 2
- Preferred areas: Johannesburg
- Transport: Own
Languages
- Afrikaans
- English
Timeline
Cutting Machine Operator
eComms Africa
03.2025 - Current
Dispatcher at Distribution Centre
RJC Security
03.2024 - 03.2025
Picker/Packer, Graphic Design, Marketing
Gearbox Parts
02.2022 - 02.2024
Certificate of Higher Education - System Support
IT Certification Academy
2020.01 - 2020.12
Student
IT Certification Academy
01.2020 - 12.2021
Draughtsman
Midvaal structures Vereeniging
01.2017 - 10.2019
Certificate of Higher Education - Structural Steel Work
Training Institute For Draughtsman
01.2014 - 12.2015