Wesley Ramokgadi
Administrator/ IT Support Services&Systems
Rustenburg
Summary
Dynamic professional with a proven track record at Life Peglerae, enhancing ward efficiency through expert paperwork coordination and administrative support. Skilled in data entry and fostering positive interactions, significantly streamlined processes, ensuring optimal patient care and staff communication. Demonstrates strong organization and a commitment to maintaining high service quality standards.
Overview
8
8
years of professional experience
Work History
Ward Clerk
Life Peglerae
Rustenburg
06.2024 - Current
- Support office staff and operational requirements with administrative tasks.
- Contribute to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Organize paperwork for doctors, nurses, and patients.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Prepare necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Optimize workflow within the ward by creating efficient systems for organizing paperwork such as forms and charts.
- Assist nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organize medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
- Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
- Support physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Document latest information in computer system and printed paperwork.
- Maintain current and accurate medical records for patients.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Fill out records, staffing sheets, and patient documents.
- Store and retrieved permanent records on daily basis.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
IT Support Systems
Tsa Afrika
04.2022 - 06.2024
- Monitored system performance metrics, identifying areas for improvement and implementing necessary changes.
- Conducted proactive maintenance on support systems, minimizing downtime and ensuring optimal functionality.
- Collaborated with cross-functional teams to implement effective solutions for recurring issues.
- Improved team productivity with regular training sessions on new software and hardware updates.
- Spearheaded initiatives aimed at enhancing overall departmental efficiency through process improvements.
- Reduced downtime through meticulous attention to detail during routine maintenance tasks.
Merchandiser
3rd Base
01.2017 - 02.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Education
Certificate - IT System Development
Tsa Afrika
04.2001 -
Higher Certificate In IT Support Systems - IT Support
Rosebank College
Gauteng, Pretoria 04.2001 -
High School Diploma -
Matlhare Mokautu Secondary
North West 04.2001 -
Skills
Data entry
Strong organization
Paperwork coordination
Document coordination
Task delegation
Administrative support
Work prioritization
Records maintenance
Visitor directions
Customer service
Incoming call reception
Appointment scheduling
Timeline
Ward Clerk
Life Peglerae
06.2024 - Current
IT Support Systems
Tsa Afrika
04.2022 - 06.2024
Merchandiser
3rd Base
01.2017 - 02.2019
Certificate - IT System Development
Tsa Afrika
04.2001 -
Higher Certificate In IT Support Systems - IT Support
Rosebank College
04.2001 -
High School Diploma -
Matlhare Mokautu Secondary
04.2001 -
Similar Profiles
Peter GryseelsPeter Gryseels
Manager, Human Resources Systems at Canada Life (Great-West Life Assurance / London Life Insurance)Manager, Human Resources Systems at Canada Life (Great-West Life Assurance / London Life Insurance)
Misty MillerMisty Miller
Supervising Agent at Catalano Agency - Globe Life/American Income LifeSupervising Agent at Catalano Agency - Globe Life/American Income Life
Jamie McKibbenJamie McKibben
Founder of Non-Profit at Life Giving Life RecoveryFounder of Non-Profit at Life Giving Life Recovery