Wesley Presence
Retail Store Assistant
Cape Twown
Summary
I am a 26-year-old professional based in Leiden, Delft, with a diverse background in education, volunteer work, and various roles. My qualifications include Data and Communications, Engineering, and Business Administration, reflecting my commitment to continuous learning. I have volunteered with Touching Nations and worked as a Sculler, Runner/Bartender, and Waiter at Tigers Milk Restaurant. My experience includes positions as a Dispatch Clerk and Driver Assistant at Takealot. My strengths lie in exceptional customer service, effective communication, teamwork, adaptability, time management, problem-solving, technical proficiency, and ethical conduct. I am available for interviews and open to discussing opportunities for career advancement.
Overview
4
4
years of post-secondary education
2
2
Languages
Education
Some College (No Degree) - N4 Business Administration
Pendula
Bellville 09.2022 - 09.2023
N1 Electrical Engineering -
Northlink College
Belhar 01.2022 - 04.2022
BPO And Outsourcing NQF 3 -
Zoe Academy
Cape Town 08.2019 - 03.2021
High School Diploma -
Roosendaal High
Delft 01.2011 - 12.2015
Work History
Retail Store Assistant
CellC Zevenwacht
01.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Answered questions about store policies and addressed customer concerns.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Driver Assistant
Takealot
02.2018 - 04.2019
- Assisting the driver in loading and unloading goods, ensuring the safe and efficient handling of cargo.
- Verifying the accuracy of delivered items and maintaining delivery records for verification.
- Safely securing and packaging goods for transportation, minimizing the risk of damage or loss.
- Coordinating with the driver to ensure timely and accurate deliveries to specified destinations.
- Assisting in routine vehicle maintenance tasks such as refueling, checking oil levels, and performing minor repairs when necessary.
- Monitoring and reporting any issues or incidents encountered during transportation, including accidents, traffic violations, or vehicle malfunctions.
- Providing excellent customer service by ensuring courteous and professional interactions with clients during the delivery process.
- Keeping the delivery vehicle clean and organized, maintaining a safe and efficient work environment.
- Adhering to all traffic and safety regulations to ensure a safe working environment and prevent accidents.
Dispatch Clerk
Takealot
11.2017 - 02.2018
- Receiving and processing customer orders and requests for product delivery.
- Coordinating with the warehouse or inventory team to ensure the availability of products for dispatch.
- Scheduling and planning delivery routes and optimizing them for efficiency and timely delivery.
- Preparing shipping documents, including invoices, packing lists, and bills of lading.
- Organizing and prioritizing orders based on delivery deadlines and customer requirements.
- Communicating with delivery drivers to ensure they are aware of their routes and schedules.
- Tracking the progress of deliveries and keeping customers informed about the status of their orders.
- Managing and updating the dispatch software or system to keep accurate records of deliveries.
- Handling and resolving any issues or delays in the delivery process, including rerouting drivers if necessary.
- Coordinating with customer service to address customer inquiries and concerns regarding deliveries.
- Collaborating with other departments to maintain accurate inventory levels and prevent stockouts.
- Ensuring compliance with safety regulations and vehicle maintenance standards for the delivery fleet.
- Conducting regular quality checks on outgoing shipments to ensure accuracy and completeness.
- Maintaining clear and organized records of dispatch activities, including delivery reports and tracking information.
Waiter
Tigersmilk Restaurant
12.2017 - 05.2018
- Greeting and welcoming customers with a friendly and courteous demeanor as they arrive at the restaurant.
- Assisting customers in selecting menu items, providing information about specials and recommendations, and taking their food and beverage orders.
- Transmitting orders to the kitchen staff and ensuring that all requests and dietary preferences are accurately communicated.
- Serving food and drinks to guests, ensuring the correct placement of dishes and beverages in front of the designated guests.
- Monitoring and attending to the needs of diners throughout their meal, including refilling drinks, clearing empty dishes, and addressing any requests or concerns.
- Managing and processing customer payments, including presenting bills and providing change or processing credit card transactions.
- Collaborating with the kitchen and bar staff to coordinate the timing and delivery of orders, ensuring that guests receive their meals promptly.
- Maintaining a clean and organized dining area, setting and resetting tables, and ensuring that the restaurant's appearance is appealing.
- Handling guest complaints and inquiries with professionalism, resolving issues whenever possible or escalating them to management.
- Adhering to food safety and hygiene standards, including safe handling of food and beverages.
- Promoting menu items and restaurant specials to increase sales and enhance the dining experience for customers.
- Assisting in opening and closing duties, such as preparing the restaurant for service and cleaning up at the end of the day.
Runner
Tigersmilk Restaurant
04.2016 - 11.2016
- Greeting and seating guests in a friendly and professional manner, providing menus and taking initial drink orders.
- Efficiently delivering drinks and food orders from the bar or kitchen to guests' tables.
- Ensuring the correct and timely delivery of orders, double-checking for accuracy.
- Clearing tables and resetting them for new guests, maintaining a clean and organized dining area.
- Assisting the bar staff in preparing and garnishing drinks, including cocktails and non-alcoholic beverages.
- Maintaining a well-stocked bar area by restocking supplies, glassware, and condiments as needed.
- Handling payments and providing change to customers when necessary.
- Providing exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
- Collaborating with kitchen and bar staff to ensure the efficient flow of orders and to meet service standards.
- Monitoring customer needs, such as refilling drinks and providing extra napkins or utensils.
- Adhering to safety and hygiene standards in handling and serving food and beverages.
- Assisting in the closing duties, such as cleaning, restocking, and preparing for the next shift.
Sculler
Tigersmilk Restaurant
03.2016 - 04.2016
- Responsible for the thorough cleaning of all dishes, utensils, and kitchen equipment used in food preparation and service.
- Operating dishwashing machines and ensuring that they are loaded, operated, and unloaded efficiently.
- Handwashing dishes and cookware when necessary, using proper cleaning techniques and detergents.
- Inspecting and sorting dishes and utensils to ensure they are free from food particles and residue before placing them in storage.
- Handling glassware and fragile items with care to prevent breakage and ensuring the safe removal of broken glass.
- Cleaning and sanitizing kitchen work surfaces, including countertops, cutting boards, and kitchen appliances.
- Emptying and maintaining garbage bins, removing waste and food scraps, and replacing trash bags as needed.
- Assisting with the organization and storage of clean dishes and kitchen supplies.
- Collaborating with kitchen and serving staff to ensure a smooth and efficient workflow.
- Maintaining a clean and organized dishwashing area to uphold hygiene and safety standards.
- Adhering to all food safety regulations and guidelines while handling dishes and cleaning products.
- Assisting with other kitchen tasks and duties as needed during busy periods.
Voluntary Worker
Touching Nations
01.2012 - 01.2016
- Assisting with various community outreach programs, events, and initiatives to support underserved populations.
- Participating in fundraising activities to generate financial resources for community projects and charitable causes.
- Collaborating with other volunteers and team members to plan and organize community events and projects.
- Helping with the distribution of food, clothing, and other essential supplies to individuals and families in need.
- Offering support and assistance to local schools, orphanages, or other institutions in improving educational facilities and resources.
- Engaging in volunteer activities, such as tutoring, mentorship, or youth development programs to empower and educate young people.
- Participating in community clean-up efforts, beautification projects, and environmental initiatives.
Languages
Afrikaans, English
Software
Word Processing
Presentation Software
Project Management
Spreadsheets
Skills
Microsoft office
Basic Engineering Skills and Hardware Knowledge
Communication
Time Management
Adaptability
Attention to Detail
Gaming, Cooking and Baking, Learning, Sports, Anime
I am a dedicated and motivated individual, always eager to embrace new challenges and opportunities for growth. With a diverse background in education and work experience, I've cultivated a strong work ethic, effective communication skills, and a commitment to delivering exceptional service. I find fulfillment in learning from past experiences and adapting to new environments. As someone with a deep passion for gaming, technology, the culinary arts, and a love for anime, I embrace each day as a chance to learn, create, and connect with others. I am not highly qualified on paper, but my wealth of practical experience and a genuine desire to improve make me a resourceful problem solver and a reliable team player. I'm excited to continue my journey of personal and professional development while contributing to the success of any team or project I'm a part of.