Wesley Presence
Retail Store Assistant
Cape Twown
Summary
I am a 26-year-old professional based in Leiden, Delft, with a diverse background in education, volunteer work, and various roles. My qualifications include Data and Communications, Engineering, and Business Administration, reflecting my commitment to continuous learning. I have volunteered with Touching Nations and worked as a Sculler, Runner/Bartender, and Waiter at Tigers Milk Restaurant. My experience includes positions as a Dispatch Clerk and Driver Assistant at Takealot. My strengths lie in exceptional customer service, effective communication, teamwork, adaptability, time management, problem-solving, technical proficiency, and ethical conduct. I am available for interviews and open to discussing opportunities for career advancement.
Overview
4
4
years of post-secondary education
2
2
Languages
Education
Some College (No Degree) - N4 Business Administration
Pendula
Bellville 09.2022 - 09.2023
N1 Electrical Engineering -
Northlink College
Belhar 01.2022 - 04.2022
BPO And Outsourcing NQF 3 -
Zoe Academy
Cape Town 08.2019 - 03.2021
High School Diploma -
Roosendaal High
Delft 01.2011 - 12.2015
Work History
Retail Store Assistant
CellC Zevenwacht
01.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Answered questions about store policies and addressed customer concerns.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Driver Assistant
Takealot
02.2018 - 04.2019
- Assisting the driver in loading and unloading goods, ensuring the safe and efficient handling of cargo.
- Verifying the accuracy of delivered items and maintaining delivery records for verification.
- Safely securing and packaging goods for transportation, minimizing the risk of damage or loss.
- Coordinating with the driver to ensure timely and accurate deliveries to specified destinations.
- Assisting in routine vehicle maintenance tasks such as refueling, checking oil levels, and performing minor repairs when necessary.
- Monitoring and reporting any issues or incidents encountered during transportation, including accidents, traffic violations, or vehicle malfunctions.
- Providing excellent customer service by ensuring courteous and professional interactions with clients during the delivery process.
- Keeping the delivery vehicle clean and organized, maintaining a safe and efficient work environment.
- Adhering to all traffic and safety regulations to ensure a safe working environment and prevent accidents.
Dispatch Clerk
Takealot
11.2017 - 02.2018
- Receiving and processing customer orders and requests for product delivery.
- Coordinating with the warehouse or inventory team to ensure the availability of products for dispatch.
- Scheduling and planning delivery routes and optimizing them for efficiency and timely delivery.
- Preparing shipping documents, including invoices, packing lists, and bills of lading.
- Organizing and prioritizing orders based on delivery deadlines and customer requirements.
- Communicating with delivery drivers to ensure they are aware of their routes and schedules.
- Tracking the progress of deliveries and keeping customers informed about the status of their orders.
- Managing and updating the dispatch software or system to keep accurate records of deliveries.
- Handling and resolving any issues or delays in the delivery process, including rerouting drivers if necessary.
- Coordinating with customer service to address customer inquiries and concerns regarding deliveries.
- Collaborating with other departments to maintain accurate inventory levels and prevent stockouts.
- Ensuring compliance with safety regulations and vehicle maintenance standards for the delivery fleet.
- Conducting regular quality checks on outgoing shipments to ensure accuracy and completeness.
- Maintaining clear and organized records of dispatch activities, including delivery reports and tracking information.
Waiter
Tigersmilk Restaurant
12.2017 - 05.2018
- Greeting and welcoming customers with a friendly and courteous demeanor as they arrive at the restaurant.
- Assisting customers in selecting menu items, providing information about specials and recommendations, and taking their food and beverage orders.
- Transmitting orders to the kitchen staff and ensuring that all requests and dietary preferences are accurately communicated.
- Serving food and drinks to guests, ensuring the correct placement of dishes and beverages in front of the designated guests.
- Monitoring and attending to the needs of diners throughout their meal, including refilling drinks, clearing empty dishes, and addressing any requests or concerns.
- Managing and processing customer payments, including presenting bills and providing change or processing credit card transactions.
- Collaborating with the kitchen and bar staff to coordinate the timing and delivery of orders, ensuring that guests receive their meals promptly.
- Maintaining a clean and organized dining area, setting and resetting tables, and ensuring that the restaurant's appearance is appealing.
- Handling guest complaints and inquiries with professionalism, resolving issues whenever possible or escalating them to management.
- Adhering to food safety and hygiene standards, including safe handling of food and beverages.
- Promoting menu items and restaurant specials to increase sales and enhance the dining experience for customers.
- Assisting in opening and closing duties, such as preparing the restaurant for service and cleaning up at the end of the day.
Runner
Tigersmilk Restaurant
04.2016 - 11.2016
- Greeting and seating guests in a friendly and professional manner, providing menus and taking initial drink orders.
- Efficiently delivering drinks and food orders from the bar or kitchen to guests' tables.
- Ensuring the correct and timely delivery of orders, double-checking for accuracy.
- Clearing tables and resetting them for new guests, maintaining a clean and organized dining area.
- Assisting the bar staff in preparing and garnishing drinks, including cocktails and non-alcoholic beverages.
- Maintaining a well-stocked bar area by restocking supplies, glassware, and condiments as needed.
- Handling payments and providing change to customers when necessary.
- Providing exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
- Collaborating with kitchen and bar staff to ensure the efficient flow of orders and to meet service standards.
- Monitoring customer needs, such as refilling drinks and providing extra napkins or utensils.
- Adhering to safety and hygiene standards in handling and serving food and beverages.
- Assisting in the closing duties, such as cleaning, restocking, and preparing for the next shift.
Sculler
Tigersmilk Restaurant
03.2016 - 04.2016
- Responsible for the thorough cleaning of all dishes, utensils, and kitchen equipment used in food preparation and service.
- Operating dishwashing machines and ensuring that they are loaded, operated, and unloaded efficiently.
- Handwashing dishes and cookware when necessary, using proper cleaning techniques and detergents.
- Inspecting and sorting dishes and utensils to ensure they are free from food particles and residue before placing them in storage.
- Handling glassware and fragile items with care to prevent breakage and ensuring the safe removal of broken glass.
- Cleaning and sanitizing kitchen work surfaces, including countertops, cutting boards, and kitchen appliances.
- Emptying and maintaining garbage bins, removing waste and food scraps, and replacing trash bags as needed.
- Assisting with the organization and storage of clean dishes and kitchen supplies.
- Collaborating with kitchen and serving staff to ensure a smooth and efficient workflow.
- Maintaining a clean and organized dishwashing area to uphold hygiene and safety standards.
- Adhering to all food safety regulations and guidelines while handling dishes and cleaning products.
- Assisting with other kitchen tasks and duties as needed during busy periods.
Voluntary Worker
Touching Nations
01.2012 - 01.2016
- Assisting with various community outreach programs, events, and initiatives to support underserved populations.
- Participating in fundraising activities to generate financial resources for community projects and charitable causes.
- Collaborating with other volunteers and team members to plan and organize community events and projects.
- Helping with the distribution of food, clothing, and other essential supplies to individuals and families in need.
- Offering support and assistance to local schools, orphanages, or other institutions in improving educational facilities and resources.
- Engaging in volunteer activities, such as tutoring, mentorship, or youth development programs to empower and educate young people.
- Participating in community clean-up efforts, beautification projects, and environmental initiatives.
Languages
Afrikaans, English
Software
Word Processing
Presentation Software
Project Management
Spreadsheets
Skills
Microsoft office
Gaming, Cooking and Baking, Learning, Sports, Anime
I am a dedicated and motivated individual, always eager to embrace new challenges and opportunities for growth. With a diverse background in education and work experience, I've cultivated a strong work ethic, effective communication skills, and a commitment to delivering exceptional service. I find fulfillment in learning from past experiences and adapting to new environments. As someone with a deep passion for gaming, technology, the culinary arts, and a love for anime, I embrace each day as a chance to learn, create, and connect with others. I am not highly qualified on paper, but my wealth of practical experience and a genuine desire to improve make me a resourceful problem solver and a reliable team player. I'm excited to continue my journey of personal and professional development while contributing to the success of any team or project I'm a part of.
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