Golfing
Wesley Mcneil
Waiter
Margate
Summary
Organized waiter with experience in casual dining restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Working in this field for over 4 years has helped me to understand what the average customer requires of the service industry.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Waitres
Shelly Beach Ski Boat Club
Shelly Beach
11.2020 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Informed customers about daily and seasonal specials.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
Education
Port Shepstone High School
Port Shepstone, Kwazulu NatelSkills
Cultural Awareness
Analytical and Critical Thinking
Attention to Detail
Self-Motivated
Dependable and Responsible
Problem-Solving
Planning and Coordination
Excellent Communication
Active Listening
Decision-Making
Multitasking Abilities
Accomplishments
-Accepted into the executive council of leaders for my highschool.
-Winning multiple tournaments as a junior golfer in KwaZulu Natel.
-Chosen for the southern Natel golf team.
Interests
Carpentry
Timeline
Waitres
Shelly Beach Ski Boat Club
11.2020 - Current
Port Shepstone High School