Wesley Maenzanise
Baobab Café and Grill Restaurant
Pretoria
12
years of professional experience
Results-driven hospitality professional with 11 years of restaurant experience seeking to transition into the cruise industry. Thrives in fast-paced environments with a passion for delivering exceptional guest experiences. Expertise in team leadership, menu innovation, and customer satisfaction will make a meaningful impact on board. Excited to bring skills, creativity, and infectious enthusiasm to a dynamic cruise ship team, dedicated to delivering unforgettable experiences to guests from around the world.
Work History
Restaurant manager
9 Years 5 Months- Oversaw daily restaurant operations, ensuring smooth service delivery, managing staff, and maintaining high standards of quality, hygiene, and customer satisfaction
- Led, motivated, and trained a diverse team of servers, bartenders, hosts/hostesses, and kitchen staff
- Fostered a positive work environment, promote employee growth, and address performance issues
- Ensured exceptional customer experiences, handling complaints, and resolving issues promptly
- Build relationships with regular customers, solicit feedback, and implement changes to enhance customer satisfaction
- Monitored and managed inventory levels, ordering supplies, and controlling waste
- Implement cost-saving initiatives, optimize menu pricing, and maintain profitability
- Collaborated with the chef and culinary team to develop and implement menus, promotions, and specials
- Ensure menu items are fresh, seasonal, and appealing to customers
- Ensured compliance with health and safety regulations, liquor licensing laws, and other relevant legislation
- Developed and implemented strategies to drive sales growth, increase revenue, and expand the customer base
- Analyze sales data, identify trends, and adjust marketing and promotional efforts accordingly
Waiter
1 Year 2 Months- Took accurate orders from customers, ensure timely delivery of food and beverages, and verify orders for accuracy
- Provided exceptional customer service, respond to customer inquiries, and resolve any complaints or issues promptly
- Developed and maintained in-depth knowledge of the menu, including ingredients, preparation methods, and pairing suggestions
- Managed table assignments, ensured efficient seating and turnover, and maintained a clean and organized dining area
- Processed customer payments accurately and efficiently, handle cash, credit card transactions, and mobile payments
- Collaborated with kitchen staff, bartenders, and other servers to ensure seamless service delivery, share knowledge, and support team members as needed
Assistant Waiter
1 Year 7 Months- Assisted waiters/waitresses with taking orders, serving food and beverages, and clearing tables to ensure efficient service delivery
- Set tables with linens, silverware, and glassware, and maintaining cleanliness and organization throughout the dining area
- Provided beverage service, including pouring water, serving tea/coffee, and replenishing drinks as needed
- Cleared tables, removed dirty linens and dishware, and cleaned and sanitized surfaces to maintain high standards of hygiene
- Assisted kitchen staff with plating, garnishing, and delivering food to the dining area, ensuring timely and efficient service
Education
Certificate hotel - service excellence
Senior Certificate
Skills
Leadership
Communication
Problem solving
Time management
Customer service
Resilience
Team work
Adaptability
Personal Information
Nationality: Zimbabwean
References
Available upon request
Whatsetsmeapart
- My extensive Hospitality Experience: 10 + years of experience in the hospitality industry, including roles as Restaurant Manager, Waiter, and Assistant Waiter.
- My proven leadership experience demonstrates my ability to manage teams, ensure excellent customer service, and maintain high standards of quality and hygiene.
- Consistently demonstrated exceptional customer service skills, ensuring guests feel welcome, valued, and satisfied with their dining experience.
- My familiarity with menu planning, food preparation, and beverage service, including wine pairing and presentation.
- My ability to work with diverse cultures, having experience working in South Africa and Zimbabwe, and my willingness to adapt to new environments and challenges.
Timeline
Restaurant manager
Baobab Café and Grill Restaurant
04.2017 - CurrentRead More
Waiter
Wood & Fire Restaurant
02.2016 - 04.2017Read More
Assistant Waiter
The Great Zimbabwe Hotel
06.2014 - 01.2016Read More
Senior Certificate
Read More
Certificate hotel from service excellence
Read More