WESLEY MAENZANISE
Waiter
Muckleneuk Pretoria,Gauteng
Summary
Dedicated hospitality professional with hands-on experience as a Waiter and Restaurant Manager, known for delivering outstanding guest experiences and leading high-performing teams. Passionate about working in fast-paced, international environments and eager to grow within the cruise line industry
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Cappuccinos Restaurant
12.2024 - Current
- Leads front- and back-of-house teams to deliver high-quality service, boosts sales through effective staff supervision and customer experience, and ensures smooth, efficient restaurant operations
- Lead the development and launch of new seasonal menus, coordinating with suppliers to source high-quality, local ingredients
- Implemented and managed a new digital reservation and table management system to optimize seating efficiency and reduce guest wait times
- Directed the planning and execution of private dining events and special promotions, consistently exceeding revenue targets
- Conducted regular staff training sessions on wine knowledge, upselling techniques, and advanced customer service protocols
- Analyzed financial reports, including P&L statements, to identify trends and implement strategic cost-control measures
- Fostered strong community relations through local marketing initiatives and partnerships, enhancing the restaurant’s public profile
- Improved customer satisfaction and repeat business through consistent high service standards
- Reduced food and stock waste through better inventory control and ordering systems
Restaurant Manager
Baobab Cafe and Grill
04.2017 - 12.2024
- Oversees daily restaurant operations, ensures excellent customer service, manages staff performance, controls stock and costs, and maintains high food safety and service standards
- Oversaw daily restaurant operations, ensuring smooth service delivery, managing staff, and maintaining high standards of quality, hygiene, and customer satisfaction
- Led, motivated, and trained a diverse team of servers, bartenders, hosts/hostesses, and kitchen staff
- Fostered a positive work environment, promoted employee growth, and addressed performance issues
- Ensured exceptional customer experiences, handling complaints, and resolving issues promptly
- Built relationships with regular customers, solicited feedback, and implemented changes to enhance customer satisfaction
- Collaborated with the chef and culinary team to develop and implement menus, promotions, and specials
- Increased overall sales through improved service quality and effective upselling strategies
- Successfully led and supervised front- and back-of-house teams to improve efficiency and teamwork
- Improved customer satisfaction and repeat business through consistent high service standards
Waiter
Wood and Fire Restaurant
02.2016 - 04.2017
- Took accurate orders from customers, ensured timely delivery of food and beverages, and verified orders for accuracy
- Provided exceptional customer service, responded to customer inquiries, and resolved any complaints or issues promptly
- Developed and maintained in-depth knowledge of the menu, including ingredients, preparation methods, and pairing suggestions
- Managed table assignments, ensured efficient seating and turnover, and maintained a clean and organized dining area
- Collaborated with kitchen staff, bartenders, and other servers to ensure seamless service delivery, share knowledge, and support team members as needed
- High customer satisfaction / positive reviews A waiter might consistently receive great feedback from customers - for example, "maintained a 95-96% guest satisfaction rating" over several months
Education
Senior Certificate - undefined
School or University
Skills
Excellent customer service & guest
Food & beverage service (à la carte)
Order taking & POS system operation
Menu knowledge & food pairing
Table setting & fine dining service
TRAINING / COURSES
Certificate in Hotel Service Excellence
Timeline
Restaurant Manager
Cappuccinos Restaurant
12.2024 - Current
Restaurant Manager
Baobab Cafe and Grill
04.2017 - 12.2024
Waiter
Wood and Fire Restaurant
02.2016 - 04.2017
Senior Certificate - undefined
School or University