Werner John Britz
Kempton Park
Summary
Dynamic Workshop Service Advisor with extensive experience at Value Logistics, excelling in technical problem-solving and effective communication. Proven track record in optimizing job card processes and enhancing operational efficiency. Adept at managing supplier relationships and ensuring timely project completion, leveraging strong organizational skills to drive success in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Workshop Service Advisor
Value Logistics
05.2023 - Current
- Assigned technician to unit, ensuring timely repairs and service delivery.
- Initiated job card to document workshop activities and assignments.
- Photographed the unit to provide visual reference for repairs.
- Contacted suppliers to arrange for their services.
- 7) Ordering of all parts needed after approval is received.
- 6) Follow up with the operations department for approval
- 8) Send recovery repair quote to the field service manager to acquire customer PO.
- Monitored supplier invoices to confirm receipt and address any discrepancies.
- Processed supplier invoices, confirming accuracy and facilitating timely payments.
- Completed final costing after work, providing clear financial closure on job.
- 13) Workshop manager & Branch manager to sign costing off
- Finalized and closed the job card to reflect task completion.
- Filed the job card to ensure proper documentation and retrieval.
- Workshop Service Advisor
Field Service Advisor
Value Logistics
05.2016 - 05.2023
- 2) Plan and assign jobs for each technician
- 3) Notify customer that we received their breakdown
- 4) Follow up with technician on the progress of the breakdown
- 5) Book technician labour on all job cards
- 6) Cost & close Job cards when work has been completed
- 7) Send customer a quote for any damages
- 9) Invoice customer when PO is received
- Field Service Advisor
Service and Workshop Administrator
Linde Material Handling South-Africa
Linbro Park
01.2010 - 04.2016
- 1) Open Job cards (PRODUCTION, WARRANTY, ADHOC)
- 5) Book technician labour on all job cards
- 8) Plan and assign jobs for each technician
- 4) Order parts for repairs
- 2) Create supplier order numbers
- 3) Process supplier invoices for payment
- 6) Close Job cards (PRODUCTION, WARRANTY, ADHOC) when repairs are completed
- 7) Invoice customers when ADHOC jobs are done.
- 9) Organise transport for each machine after the work is done.
- Oversaw hiring, sales, and repair services for forklift trucks.
Production Assistant
Sport Marketing Surveys
07.2009 - 10.2009
- Analysis of sponsorships & marketing
- Coordinated production schedules for efficient workflow management.
- Assisted in planning and executing marketing surveys for sports events.
- Organized materials and resources for project preparation and execution.
Technician on Monti Antonio & Roland
Sheetco
12.2007 - 06.2008
- Sublimation printing consumables / Sublimation machinery
- Operated machinery to maintain production efficiency and quality standards.
- Conducted regular equipment inspections to ensure safe operation and compliance.
- Collaborated with team members to streamline workflow and enhance teamwork.
Technician & Metrologist
Protea Survey Instruments
01.2006 - 10.2007
- Drove sales of surveying instruments and offered technical assistance to boost customer understanding and satisfaction.
- Operated advanced survey instruments for accurate data collection.
- Conducted routine maintenance and calibration of surveying equipment.
- Assisted in field surveys by setting up and adjusting instruments.
General Assistant & Assistant Engineer
3K Engineering
04.2005 - 12.2005
- Engineering & sales of compressors & technical support
- Assisted engineering teams with project documentation and organization.
- Coordinated scheduling of meetings and communications among team members.
- Maintained office supplies and ensured availability for daily operations.
Education
Foundational Training Program - Year 1
Little Falls Christian Centre - Discipleship Training Centre for Advanced Christian Education
01-2018
Certificate - E-quipping Bible Study Course to Develop Your Leadership Potential
Kempton Park Christian Centre
01-2017
Computer concepts, End user Applications, A+ Hardware, A+ Operating systems, N+, I Net+, Windows 2000 Server, Windows 2000 Professional, Using Linix, Administrating Linix, Windows NT, Security+, Customer relations
CTI Computer Training Institute
01-2004
Grade 12 (Matric) - Afrikaans, English, Business Economics, Hotel School, Geography, Tourism
Hoërskool Dinamika
01-2003
Skills
- Technical skills
- Computer literacy
- Communication skills
- Organizational skills
References
- Sport Marketing Surveys, Mr. Marc Jury, (011) 651 4406, 084 890 0864
- Protea Survey Instruments, Mr. D.C. Van Der Walt, (011) 976 2070, 082 417 3387
- CTI - Computer Training institute, Principal Davie, (011) 450 1963
Languages
Afrikaans
Phone - Cellular
076 117 5834
Personal Information
- Identification Number: 8405255033089
- Age: 42
- Dependents: 3
- Health Status: Excellent
- Date of Birth: 25/05/1984
- Gender: Male
- Nationality: SA Citizen
- Driving License: Code 08
- Marital Status: Married
Timeline
Workshop Service Advisor
Value Logistics
05.2023 - Current
Field Service Advisor
Value Logistics
05.2016 - 05.2023
Service and Workshop Administrator
Linde Material Handling South-Africa
01.2010 - 04.2016
Production Assistant
Sport Marketing Surveys
07.2009 - 10.2009
Technician on Monti Antonio & Roland
Sheetco
12.2007 - 06.2008
Technician & Metrologist
Protea Survey Instruments
01.2006 - 10.2007
General Assistant & Assistant Engineer
3K Engineering
04.2005 - 12.2005
Foundational Training Program - Year 1
Little Falls Christian Centre - Discipleship Training Centre for Advanced Christian Education
Certificate - E-quipping Bible Study Course to Develop Your Leadership Potential
Kempton Park Christian Centre
Computer concepts, End user Applications, A+ Hardware, A+ Operating systems, N+, I Net+, Windows 2000 Server, Windows 2000 Professional, Using Linix, Administrating Linix, Windows NT, Security+, Customer relations
CTI Computer Training Institute
Grade 12 (Matric) - Afrikaans, English, Business Economics, Hotel School, Geography, Tourism
Hoërskool Dinamika