Werner De Wet
Sales/Technical Manager
Pinetown
Summary
Proven leader in customer service and technical support, adept at service delivery optimization and problem-solving. At Volvo Penta, I spearheaded initiatives that reduced complaints and enhanced service standards, significantly boosting client satisfaction and company reputation. Fluent in multiple languages, my strong work ethic and stress tolerance have consistently driven positive outcomes and continuous improvement in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Sales, Field & Customer Services Manager
H & D Services
09.2023 - Current
- Implemented proactive measures to anticipate customer needs, resulting in higher retention rates.
- Reduced customer complaints by developing and enforcing service standards and protocols.
- Streamlined communication between departments to facilitate prompt responses to customer inquiries.
- Boosted company reputation with exceptional handling of high-priority client accounts.
Sales/Field & Customer Services Manager
Volvo Penta
03.2015 - 08.2023
- Streamlined communication between departments to facilitate prompt responses to customer inquiries.
- Boosted company reputation with exceptional handling of high-priority client accounts.
- Collaborated cross-functionally to ensure seamless delivery of products and services to customers.
- Oversaw conflict resolution efforts, ensuring satisfactory outcomes for both customers and the business.
- Developed key performance indicators for the customer service department, driving continuous improvement initiatives.
- Reduced customer complaints by developing and enforcing service standards and protocols.
Sales Manager
Somerset Retreaders
01.2009 - 01.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Store Manager
MR Price Group
10.2001 - 11.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Site Foreman /Lead Electrician
M & B Electrical
08.1999 - 06.2001
- Delivered high-quality workmanship by overseeing all aspects of construction from start to finish.
- Maintained accurate records of daily activities, including time sheets, material logs, and safety reports.
- Increased productivity by implementing effective delegation strategies among team members.
- Accelerated project timelines through proficient use of tools, equipment, and machinery on the job site.
- Reduced project delays by proactively identifying potential issues and implementing appropriate solutions.
- Collaborated with architects, engineers, and project managers to ensure accurate interpretation of design plans.
Education
N 3 Diploma - Electrical Engineering
Newcastle Technical College
Newcastle, South Africa 04.2001 -
Skills
Strong Work Ethic
Stress Tolerance
Fluent in Multiple Languages
Customer Service
Problem-Solving
Time Management
Handling Escalations
Service Delivery Optimization
Excellent time management skills
Technical Support
Timeline
Sales, Field & Customer Services Manager
H & D Services
09.2023 - Current
Sales/Field & Customer Services Manager
Volvo Penta
03.2015 - 08.2023
Sales Manager
Somerset Retreaders
01.2009 - 01.2015
Store Manager
MR Price Group
10.2001 - 11.2009
N 3 Diploma - Electrical Engineering
Newcastle Technical College
04.2001 -
Site Foreman /Lead Electrician
M & B Electrical
08.1999 - 06.2001