Wendy Zinhle Msimang
Administrator
Gauteng
Summary
Dependable Administrative Executive possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with two other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails.
Overview
13
13
years of professional experience
Work History
Administrative Executive
Notefull Gauteng
Gauteng
02.2023 - Current
- Delivered top-notch administrative support to over 50 office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and updated records and files to maintain document compliance.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Conducted research to assist with routine tasks and special projects.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Answered over 20 phone calls and email inquiries per day.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Filed paperwork and organized computer-based information.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
Banking Customer Service Representative
Nedbank
Durban
04.2015 - 08.2016
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Collected feedback from customers to help improve service delivery and banking processes.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Trained and mentored over 5 new banking personnel on customer service strategies, supporting group performance goals.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted over 50 customers with navigating bank systems, completing transactions and opening or closing accounts.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Reached out to existing bank customers and offered personalized support for different needs.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Went above and beyond with service to promote loyalty and support bank goals.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Educated customers about available services, products and bank resources.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated over10 customers about billing, payment processing and support policies and procedures.
Coordinating Supervisor
Kha Ri Gude
Durban
01.2011 - 11.2014
- Trained over 1800 personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired over 1000 employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
Education
N5 - Electrical Engineering
Umlazi V Campus, FET College
Umlazi V , Durban 04.2001 -
Skills
Administrative Management
Database Coordination
Logistical Planning
Customer Service Understanding
Meeting Scheduling
Privacy Policies
Protocol Oversight
Presentation Development
File Organization
Business Operations Knowledge
Meeting Coordination
Report Preparation
Customer Relations
Timeline
Administrative Executive
Notefull Gauteng
02.2023 - Current
Banking Customer Service Representative
Nedbank
04.2015 - 08.2016
Coordinating Supervisor
Kha Ri Gude
01.2011 - 11.2014
N5 - Electrical Engineering
Umlazi V Campus, FET College
04.2001 -