Mahlatse Lebelo
Sales, Account Management And Marketing
Johannesburg
Summary
Dynamic and results-oriented professional with extensive experience in Sales and Account management. Excelled in enhancing client satisfaction and retention through exceptional service and strategic upselling. Skilled in inventory control and customer transactions, demonstrating adaptability and a keen ability to anticipate client needs.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Account Manager
Rectron (PTY) Ltd Period
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Telesales Consultant
Rectron (PTY) Ltd Period
04.2024 - 07.2024
- Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
- Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
- Assisted in the training of new hires, sharing knowledge on company products, services, and telesales best practices.
- Made average of 60 outbound and inbound calls per day.
Stores Clerk
Rectron (PTY) Ltd Period
01.2021 - 03.2024
- Performed inventory control, such as counting, and stocking merchandise.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
Education
High School Diploma -
Zitikeni Secondary School
Johannesburg, South Africa 01.2010 - 11.2014
Bachelor of Arts - Strategic Brand Communication
University of Johannesburg
Johannesburg, South Africa 02.2016 - 05.2019
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Time management
Adaptability
Timeline
Account Manager
Rectron (PTY) Ltd Period
07.2024 - Current
Telesales Consultant
Rectron (PTY) Ltd Period
04.2024 - 07.2024
Stores Clerk
Rectron (PTY) Ltd Period
01.2021 - 03.2024
Bachelor of Arts - Strategic Brand Communication
University of Johannesburg
02.2016 - 05.2019
High School Diploma -
Zitikeni Secondary School
01.2010 - 11.2014
Similar Profiles
TONDANI MPONDITONDANI MPONDI
Sales specialist - Point of Sale at RectronSales specialist - Point of Sale at Rectron
Nikita PietersenNikita Pietersen
WAREHOUSING CLERK at RECTRONWAREHOUSING CLERK at RECTRON
Abegail Rene FilanderAbegail Rene Filander
Sales Graduate at Rectron PTY LTDSales Graduate at Rectron PTY LTD