Wendy Vorster
Senior Property Manager
Pretoria
Summary
Dynamic Senior Property Manager with over 18 years of expertise in overseeing diverse mixed-use portfolios, including retail, commercial, residential, and industrial assets. Currently managing a portfolio of 50,000 m² while consistently achieving disciplined income protection with arrears maintained below 1% of monthly income. Proven track record in lease negotiations, financial oversight, municipal recoveries, facilities coordination, and stakeholder management. Recognized as a trusted partner to asset owners, brokers, and tenants, with a focus on stabilizing cash flow, mitigating risk, and enhancing overall asset performance.
Overview
20
20
years of professional experience
Work History
Senior Property Manager
Sinovich Investments (Pty) Ltd
07.2010 - Current
- Lead the full operational and financial management of a ±50,000 m² mixed-use portfolio across retail, commercial, residential and industrial properties.
- Responsibilities:
- Manage full lease lifecycle including offers, renewals, addendums, escalations, inspections and compliance documentation
- Prepare and control annual budgets (OPEX & CAPEX) with detailed variance tracking and cost discipline
- Maintain arrears below 1% through structured credit control processes and proactive tenant engagement
- Oversee municipal accounts, utilities, recoveries and tenant billing accuracy
- Coordinate facilities management including HVAC, security, cleaning, landscaping and maintenance contractors
- Negotiate and review service level agreements to optimise cost and performance
- Liaise with brokers on vacancy strategy and new tenant placements
- Lead and align a team of 5 staff members with KPI-driven performance management
- Compile monthly management reports for asset owners
- Selected Achievements:
- Strengthened cashflow stability through proactive renewals calendar and arrears monitoring dashboards
- Reduced bad debt exposure through disciplined collections and structured follow-up processes
- Improved tenant retention through faster maintenance response times and clear communication structures
- Streamlined lease administration systems, reducing errors and improving turnaround times
- Streamlined property management processes for improved efficiency and cost savings.
Property Manager
City Property
04.2007 - 06.2010
- Managed a diversified property portfolio with focus on lease administration, tenant relations and operational performance.
- Administered lease agreements and renewals
- Coordinated maintenance and contractor management
- Managed tenant queries and dispute resolution
- Assisted with budgeting and financial reporting
- Oversaw arrears follow-ups and income collection
Data Capturer
Alliance Medical
01.2006 - 01.2007
Education
Shopping Centre Management Course
University of Pretoria
Pretoria01.2011
Essential Commercial Property Management Programme
University of Johannesburg
01.2011
Facilities Management Programme
University of the Free State
01.2011
BA - Human Movement Science
University of Pretoria
01.2006
Skills
Lease Management & Negotiation
Income Protection & Arrears Control
Budgeting (OPEX & CAPEX) & Variance Analysis
Municipal Accounts & Utility Recoveries
Vacancy Strategy & Broker Liaison
Facilities & Maintenance Coordination
Vendor & SLA Management
Risk, Compliance & OHS Oversight
Stakeholder & Asset Owner Reporting
Affiliations
- Member – SAPOA
- FFC Registered
Timeline
Senior Property Manager
Sinovich Investments (Pty) Ltd
07.2010 - Current
Property Manager
City Property
04.2007 - 06.2010
Data Capturer
Alliance Medical
01.2006 - 01.2007
Essential Commercial Property Management Programme
University of Johannesburg
Facilities Management Programme
University of the Free State
Shopping Centre Management Course
University of Pretoria
BA - Human Movement Science
University of Pretoria
KEY PERFORMANCE INDICATORS
- Portfolio Size: ±50,000 m² mixed-use
- Arrears Control: Consistently below 1% of monthly income
- Experience: 18 years in property management
- Team Leadership: Managed and aligned team of 5
- Systems: MDA, Pastel, MS Office