Wendy van Eyssen
Isandovale,South Africa
Summary
Motivated and detail orientated Senior Bid Manager with over five years experience in Bid Management and forty years work experience. Recognised for dedication to the bid and for going above and beyond. Resourceful and well-organised with excellent leadership and team-building history.
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.
Overview
40
40
years of professional experience
5
5
Bid Management Experience
1
1
Certification
Work history
Senior Manager: Bid Office
Altron Digital Business, a division of Altron TMT
Johannesburg, South Africa
2018.08 - 2024.03
- Established and communication daily priorities to guide team activities.
- Led and managed administrative staff of 8 people to maintain smooth daily operations.
- Managed daily workflow, delegating tasks to support seamless operations.
- Streamlined processes to improve and optimise office operations.
- Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Bid Manager
Altron Digital Business, a division of Altron TMT
Johannesburg, South Africa
2018.08 - 2022.09
- Identifying team members involved in preparing the content of the proposal.
- Leading and managing the end-to-end bid process.
- Assign roles and responsibilities with clear timelines to team members and coordinate with various teams, including Sales, Pre-sales, Architects, Legal, Finance.
- Identify risks and discuss with team members and Legal the possible mitigation.
- Ensure compliance with customer requirements, governance and industry standards.
- Manage team and timelines, escalating where necessary.
- Formatting documents and ensuring a quality response is prepared.
- Monitor and evaluate bid performance to identify any areas of improvement.
- Maintain accurate bid documentation, records of communication, bid submission copy, record of pricing and approvals.
- Worked on many very large and complex tenders, where up to 23 towers were involved.
Data Centre Backoffice Management
Altron Digital Business, a division of Altron TMT
Johannesburg, South Africa
2013.03 - 2018.07
- Sought customer feedback regularly, identifying areas of improvement and sharing with team.
- Oversaw team of engineers to plan and deliver activities that constantly met and exceeded customer SLAs.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Conducted robust and sustainable supplier performance management to guarantee ongoing best practice delivery.
- Managed relationships and performance of external suppliers and required resources.
- Identified ways to reduce costs without sacrificing customer satisfaction.
Service Delivery Manager
Unisys Africa
Johannesburg, South Africa
2007.12 - 2013.02
- Sought customer feedback regularly, identifying areas of improvement and sharing with team.
- Oversaw team of [Number] to plan and deliver activities that constantly met and exceeded customer SLAs.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Conducted robust and sustainable supplier performance management to guarantee ongoing best practice delivery.
- Managed relationships and performance of external suppliers and required resources.
- Identified ways to reduce costs without sacrificing customer satisfaction.
Network Specialist
Ciba Specialty Chemicals
Johannesburg, South Africa
1999.12 - 2007.11
- Installed new technologies without disrupting workflow.
- Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
- Led infrastructure projects to install and upgrade various systems.
- Liaised with third parties to purchase end user equipment as necessary.
- Supported team by demonstrating respect and willingness to help.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Supported loading of peripheral equipment with selected materials.
- Smart-hand configuration of routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
Customer Liaison Officer
Ciba Specialty Chemicals
Durban, South Africa
1990.02 - 1999.11
- Received telephonic orders from customers.
- Processed the orders on ERP system.
- Kept customers updated with regards to stock and delivery.
- Liaised with the warehouse.
- Performed bi-annual stock takes.
- Credit control.
- Processed credit/debit notes.
- Allocated payments to customer accounts.
Office administrator
RTT (formerly known as Railit)
Durban, South Africa
1984.01 - 1990.01
- Debtors.
- Creditors & credit control.
- Balancing of cash book.
- Assistant to the Sales Director
- Wages
- Petty cash
Education
Matric / Grade 12 - High School
Edenglen High School
Johannesburg, South Africa 1979.01 - 1983.11
Skills
- Customer-focused
- Complex and physical resource management
- Strategic research and planning
- Risk Analysis
- Attention to detail
- Time management
- Communication and people skills
Languages
English
Fluent
Afrikaans
Upper intermediate
Affiliations
- I am passionate about animals and have dogs of my own.
- I enjoy socialising with friends and meeting new people.
- I participate in arts and crafts, such as chalk painting and upcycling furniture.
Accomplishments
1983 | Edenvale Rotary Debutante of the year
2016 | Bytes Eagles Club Incentive Winner
2019 | Altron Ethics Award Finalist
2020 | Altron 30 Year Long Service Award
Certification
Association of Proposal Management Professional (APMP) Foundation Certification, obtained in August 2021.
Certificate Number 09788141-01-U63Q.
Relocation
I am seeking employment in the United Kingdom as my family has relocated to the UK and I wanting to be closer to them. I am available to start working remotely immediately.
References
References available upon request.
Timeline
Senior Manager: Bid Office
Altron Digital Business, a division of Altron TMT
2018.08 - 2024.03
Bid Manager
Altron Digital Business, a division of Altron TMT
2018.08 - 2022.09
Data Centre Backoffice Management
Altron Digital Business, a division of Altron TMT
2013.03 - 2018.07
Service Delivery Manager
Unisys Africa
2007.12 - 2013.02
Network Specialist
Ciba Specialty Chemicals
1999.12 - 2007.11
Customer Liaison Officer
Ciba Specialty Chemicals
1990.02 - 1999.11
Office administrator
RTT (formerly known as Railit)
1984.01 - 1990.01
Matric / Grade 12 - High School
Edenglen High School
1979.01 - 1983.11