Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Wendy Ndlovu

Call Center Agent
23 Johnston Street, Berea ,Johannesburg,2198

Summary

Experienced Collections Specialist bringing Number-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Responsible Collections Specialist looking for position with increased responsibility. Proficient in Industry products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
4
4
Languages

Work History

Debt Collector Agent

NUTUN
Sandton
05.2018 - Current
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Entered client details and notes into system for interdepartmental access and review.
  • Generated and distributed monthly customer statements.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Responded to customer inquiries and provided detailed account information.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Documented customer payment interactions and account statuses for future reference.
  • Collected on delinquent accounts to reduce overdue balances.

Betting Clerk

Supabets
Johannesburg
11.2015 - 07.2016
  • Collected cash bets from players and documented amounts in records.
  • Played Type games to provide minimum complement of table players for gambling establishments.
  • Enforced game rules and casino policies fairly to maintain betting standards.
  • Managed payouts or collection of amounts at conclusion of wagers.
  • Calculated winnings and losses based on betting odds and players' choices.
  • Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.

Education

Matric - Science Studies

Selelekela Seniour Secondary School
Soweto
01.2012 - 12.2012

Long Term Insurance - Wealth Management

INSETA Leanership
Johannesburg
05.2014 - 04.2015

Higher Certificate - Paralegal

Boston City Campus And Business College
Johannesburg
07.2022 - Current

Skills

Persuasion techniques

undefined

Accomplishments

  • Achieved targets by completing pretty call analysis with accuracy and efficiency.Educating debtors more about paying their debts on time and being consistent. Got more knowledge about the processes involved in recovering bad debts.In Sales department i learnt how to sell insurance products and get sales. Processing claims

Interests

Currently taking classes in acquiring an RE certificateWould like to also obtain a Bookkeeping certificate in order to get more basic knowledge in the Financial industry Would also like to pursue a Career in being a Creditors Clerk or a Legal Processing officer

Timeline

Higher Certificate - Paralegal

Boston City Campus And Business College
07.2022 - Current

Debt Collector Agent

NUTUN
05.2018 - Current

Betting Clerk

Supabets
11.2015 - 07.2016

Long Term Insurance - Wealth Management

INSETA Leanership
05.2014 - 04.2015

Matric - Science Studies

Selelekela Seniour Secondary School
01.2012 - 12.2012
Wendy NdlovuCall Center Agent