Wendy Mokhachane
Project Manager And Procurement Coordinator
JOHANNESBURG
Summary
I have been in the Service and Operations field for a number of years and can say that i have acquired more experience and more knowledge over the years.
I have also had opportunities to manage Projects which have been completed successfully and timeous.
I am a great individual who works well in a team but can also be trusted to work unsupervised and successfully do my duties.
I respect every individual and know when and which situations to apply empathy.
In my current company i oversee multiple aspects of running several projects and have worked closely with great teams to develop project schedules, ensure team members have the resources they need to complete tasks and coordinate communication with our clients on projects updates.
I am also proud to say that all my duties are always attended to and completed with great outcomes.
I pay attention to detail and can say that i am a very well spoken and mannered individual.
Overview
4
4
Languages
14
14
years of professional experience
Work History
Project Manager and Procurement Coordinator
Babble Cloud
12.2023 - Current
· Coordinate and control assigned projects and delivery activity, acting as the operational owner for workflow progression, stakeholder updates, risks and delivery visibility within agreed parameters.
· Manage the end-to-end provisioning lifecycle, including order validation, triage, ordering, tracking, number porting, customer communication, delivery closure and handover.
· Validate and triage orders, including rejecting or returning orders where information is incomplete, inaccurate or outside agreed scope.
· Place, monitor and progress vendor orders, escalating delays or blockers in line with the delivery process.
· Maintain accurate Salesforce records, provisioning stages and Monday.com workflow tracking for all relevant delivery activity.
· Manage customer expectations through proactive, professional communication on progress, risks, issues and changes.
· Coordinate internal and external stakeholders to maintain delivery momentum and minimise rework.
· Maintain WIP visibility, provide accurate reporting and contribute to continuous improvement of Solution Delivery processes.
· Clear, proactive customer and stakeholder communication throughout the delivery lifecycle.
· Independently manages delivery coordination, workflow progression and stakeholder communication within agreed technical, commercial and operational parameters.
Senior Porting and Provisioning Specialist
AVOXI
08.2017 - 12.2023
- PORTING PROJECT MANAGER
- PORTING TEAM LEAD
- RESELLER TRAINING
- CALL RATES CREATION
- PORTING SUBMISSIONS
- INSTALLING AND PROGRAMMING NUMBERS ON NETWORK
- NEW NUMBERS ALLOCATION
- PROFICIENCY IN PORTA ONE MR105-1
- RESOLVING CLIENT AND RESELLER ISSUES
- PORTING ESCALATIONS
- SOUND KNOWLEDGE OF THE INTERNATIONAL PORTING PROCESSES
- RESELLER TRAINING ON PORTAL
- ACQUIRING NUMBERS FROM GLOBAL CARRIERS
- BILLING UPLOAD
- BILLING DISPUTES
Service Administrator
CONVERGED TELECOMS
05.2014 - 07.2017
- MANAGED SERVICE DESK
- ANSWERING ALL SERVICE RELATED CALLS
- SCHEDULING TECHNICIANS ACCORDINGLY
- STOCK MANAGEMENT
- PROJECTS ADMINISTRATION
- INVOICING AND QUOTATIONS
- PORTING
SALES & TENDER ADMINISTRATOR
CONNECTION TELECOMS
01.2013 - 04.2014
- SALES ADMINISTRATION
- TENDER ADMINISTRATION
- RECEPTION DUTIES
- PROJECT ADMINISTRATION
- CALENDER MANAGEMENT
- STOCK MANAGEMENT
Education
PRINCE2 PROJECT MANAGEMENT - Project Management
CERT PEOPLE
UK 04.2001 -
PROCUREMENT MANAGEMENT - Project Management
IQ ACADEMY
SOUTH AFRICA 04.2001 -
CUSTOMER SERVICE CERTIFICATE - CUSTOMER SERVICE
UNISA
Johannesburg, GPPASTEL AND BOOKEEPING -
QUEST
Johannesburg, GPMATRIC -
MARLBORO GARDENS COMBINED SCHOOL
Johannesburg, GPSkills
Communication and interpersonal skills
Leadership and teamwork skills
Analytical and problem-solving skills
Time management and organizational skills
Performance monitoring
Technical skills
Project Management
Procurement Coordinating
Attention to Detail
Customer handling
Timeline
Project Manager and Procurement Coordinator
Babble Cloud
12.2023 - Current
Senior Porting and Provisioning Specialist
AVOXI
08.2017 - 12.2023
Service Administrator
CONVERGED TELECOMS
05.2014 - 07.2017
SALES & TENDER ADMINISTRATOR
CONNECTION TELECOMS
01.2013 - 04.2014
PRINCE2 PROJECT MANAGEMENT - Project Management
CERT PEOPLE
04.2001 -
PROCUREMENT MANAGEMENT - Project Management
IQ ACADEMY
04.2001 -
MATRIC -
MARLBORO GARDENS COMBINED SCHOOL
PASTEL AND BOOKEEPING -
QUEST
CUSTOMER SERVICE CERTIFICATE - CUSTOMER SERVICE
UNISA