Wendy Mathatho
Administrator & Receptionist
Kempton Park
Summary
I am a friendly administrator and receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. I take on multiple simultaneous tasks with excellent time management abilities and resourceful approach. I am a dynamic and results-oriented professional with extensive experience at Tersia King Learning Academy, Pepkor (Pty) Ltd and Tech Type. I have excelled in roles requiring exceptional communication and record keeping skills. I have a proven track record of enhancing office efficiency and confidentiality, achieving sales targets, and providing executive support. I have the ability to improve customer satisfaction and streamline operations, contributing significantly to project success and organizational goals. I am a dynamic individual with hands-on experience in being an executive assistant , administrator and receptionist who has talent for navigating challenges. I bring strong problem-solving skills and proactive approach to new tasks. I am an individual known for adaptability, creativity, and results-oriented mindset. I am committed to making meaningful contributions and advancing organisational goals.
Overview
15
15
years of professional experience
5
5
Languages
Work History
Administrator & Receptionist
Tersia King Learning Academy
01.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established organized filing system that streamlined document retrieval and reduced misplaced files.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks, such as data entry, photocopying, scanning, and emailing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered high volume of phone calls and email inquiries.
- Contributed to project success by providing logistical support and tracking progress against milestones.
Executive Principal's Personal Assistant-Temporary
Tersia King Learning Academy
09.2023 - 01.2024
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars, and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as the first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Supported the executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
- Enhanced client satisfaction, meticulously arranged client meetings, and followed up on action items.
- Entrusted to handle confidential and sensitive situations in professional matter.
Sales Associate
Pepkor (Pty) Ltd
06.2018 - 12.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Administrator
Tech Type
01.2010 - 02.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Education
BBA - Human Resources Management And Business Management
Pearson Institute of Higher Education ( Eduvos)
Midrand 04.2017 - 04.2017
Skills
Excellent written and verbal communication skills
Additional Information
Date of Birth : 1990/02/21
References:
Dr Dirk Venter (Execuive Principal) - Tersia King Learning Academy
0717980521/0119260850
principal@tkla.co.za
Mrs Lebogang Moloisi (Manager) - Pepkor (Pty) Ltd
0119756804
Ms Tebogo Monyepao (Manager) - Tech Type
0727379518
telltebogo@gmail.com
Timeline
Executive Principal's Personal Assistant-Temporary
Tersia King Learning Academy
09.2023 - 01.2024
Administrator & Receptionist
Tersia King Learning Academy
01.2021 - Current
Sales Associate
Pepkor (Pty) Ltd
06.2018 - 12.2020
BBA - Human Resources Management And Business Management
Pearson Institute of Higher Education ( Eduvos)
04.2017 - 04.2017
Administrator
Tech Type
01.2010 - 02.2018
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