Wendy Mathatho
Administrator & Receptionist
Kempton Park
Summary
I am a friendly administrator and receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. I take on multiple simultaneous tasks with excellent time management abilities and resourceful approach. I am a dynamic and results-oriented professional with extensive experience at Tersia King Learning Academy, Pepkor (Pty) Ltd and Tech Type. I have excelled in roles requiring exceptional communication and record keeping skills. I have a proven track record of enhancing office efficiency and confidentiality, achieving sales targets, and providing executive support. I have the ability to improve customer satisfaction and streamline operations, contributing significantly to project success and organizational goals. I am a dynamic individual with hands-on experience in being an executive assistant , administrator and receptionist who has talent for navigating challenges. I bring strong problem-solving skills and proactive approach to new tasks. I am an individual known for adaptability, creativity, and results-oriented mindset. I am committed to making meaningful contributions and advancing organisational goals.
Overview
15
15
years of professional experience
5
5
Languages
Work History
Administrator & Receptionist
Tersia King Learning Academy
Tembisa
01.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established organized filing system that streamlined document retrieval and reduced misplaced files.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks, such as data entry, photocopying, scanning, and emailing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered high volume of phone calls and email inquiries.
- Contributed to project success by providing logistical support and tracking progress against milestones.
Executive Principal's Personal Assistant-Temporary
Tersia King Learning Academy
Tembisa
09.2023 - 01.2024
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars, and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as the first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Supported the executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
- Enhanced client satisfaction, meticulously arranged client meetings, and followed up on action items.
- Entrusted to handle confidential and sensitive situations in professional matter.
Sales Associate
Pepkor (Pty) Ltd
Kempton Park
06.2018 - 12.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Administrator
Tech Type
Kempton Park, South Africa
01.2010 - 02.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Education
BBA - Human Resources Management And Business Management
Pearson Institute of Higher Education ( Eduvos)
Midrand 04.2017 - 04.2017
Skills
Excellent written and verbal communication skills
Schedule Coordination
Recordkeeping and File Management
Ability to understand customer's queries to be able to resolve it at the first time
Ability to stay focused on different tasks, and use time effectively and efficiently to achieve the desired outcome
Ability to achieve thoroughness and accuracy when completing tasks
Additional Information
Date of Birth : 1990/02/21
References:
Dr Dirk Venter (Execuive Principal) - Tersia King Learning Academy
0717980521/0119260850
principal@tkla.co.za
Mrs Lebogang Moloisi (Manager) - Pepkor (Pty) Ltd
0119756804
Ms Tebogo Monyepao (Manager) - Tech Type
0727379518
telltebogo@gmail.com
Timeline
Executive Principal's Personal Assistant-Temporary
Tersia King Learning Academy
09.2023 - 01.2024
Administrator & Receptionist
Tersia King Learning Academy
01.2021 - Current
Sales Associate
Pepkor (Pty) Ltd
06.2018 - 12.2020
BBA - Human Resources Management And Business Management
Pearson Institute of Higher Education ( Eduvos)
04.2017 - 04.2017
Administrator
Tech Type
01.2010 - 02.2018