Wendy Mahashe
Warehouse And Logistic Coordinator,Sales Support Administrator,Executive Admin, Sales Executive, Sales Operations Co Ordinator,Business Develpment Assistancw
Cape Town
Summary
Sales Coordinator supporting quote generation for 41+ quotes per week, proposal tracking, and order processing for busy sales teams. Keeps deals moving by coordinating customer requirements, updating sales records, and helping close gaps between client requests and final paperwork. Contributes to smoother handoffs through accurate communication, follow-up, and admin support.
Overview
10
10
years of professional experience
Work History
Business Development Assistant
KedronUK
11.2024 - Current
- Call contacts to verbally confirm correct contact for their lines of business.
- Update contact record with key additional intelligence (pick ups direct line, best time to call, preferred method of contact etc)
- Work closely with wider sales and marketing team to identify areas for continuous improvement.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Enhanced customer experience using all omnichannel offerings.
- Contributed to the establishment of annual sales targets, supporting team members in achieving goals consistently.
Sales Support Administrator
Mweb Connect
03.2021 - 10.2024
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
Customer Service Sales Representative
The Foschini Group
08.2019 - 02.2021
- Handling outgoing and incoming calls and speak with clients in a polite manner.
- Verify client’s identification for security check before activations and check what the clients qualify for.
- Offer contracted devices with MTN Sim card and explain in full details, process orders using Hi online website, google maps to verify addresses.
- Provide the highest level of prompt and friendly client service. Ensure and assist with the rolling and capturing of customers’ details on the system.
- Capture all sales accurately, update and keep track of all sales made daily, weekly and monthly.
- Selling a diverse product range and keeping up to date with the latest trends.
- Searching out opportunities for making new sales.
Insurance Sales Advisor
Sanlam Sky
06.2017 - 06.2019
- selling funeral covers and life covers
- assisting in policy reinstatements
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Developed comprehensive understanding of various insurance products and regulations, ensuring accurate information was provided to clients during the sales process.
- Worked closely with claims team to facilitate smooth processing of claims, maintaining clear communication between all parties involved.
Sales Support Administrator
Cape Town Auto Parts Warehouse
04.2016 - 05.2017
- Oversaw annual physical inventory counts, reconciling discrepancies quickly to maintain up-to-date stock information for all products.
- Liaised with finance department to ensure timely invoicing and collections for completed transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in tracking competitor activities to maintain awareness of market trends and develop strategies accordingly.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
- Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Logistics Coordinator
Home Utilities Distributors
02.2026 - Current
- Coordinated logistics operations to optimize inventory management and distribution processes.
- Implemented process improvements that enhanced efficiency in transportation scheduling and delivery tracking.
- Developed and maintained relationships with suppliers and carriers to ensure reliable service levels.
- Analyzed supply chain data to identify trends and improve overall operational performance.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Improved order accuracy through meticulous data entry and verification processes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
Education
Certificate - Information Technology
MSC Business College
01.2012
Grade 12 - undefined
Executive Academy
01.2007
Skills
Excel
Data processing knowledge
Sales reporting
Order management
Quote preparation
CRM administration
Pipeline management
Sales enablement
Deal desk support
Opportunity management
Communication
Call center experience
Customer relationship management
Client follow-up
Account coordination
References
- Thabiso, Mulaudzi, Cape Town Auto parts supervisor, 065 8720 958
- Thina, Tshicila, The Foschini Group Team leader, 081 004 4470
- Khanyisa, Madolo, Mweb HR, 0214865559, 0742330041
Timeline
Logistics Coordinator
Home Utilities Distributors
02.2026 - Current
Business Development Assistant
KedronUK
11.2024 - Current
Sales Support Administrator
Mweb Connect
03.2021 - 10.2024
Customer Service Sales Representative
The Foschini Group
08.2019 - 02.2021
Insurance Sales Advisor
Sanlam Sky
06.2017 - 06.2019
Sales Support Administrator
Cape Town Auto Parts Warehouse
04.2016 - 05.2017
Grade 12 - undefined
Executive Academy
Certificate - Information Technology
MSC Business College