Wendy Luwalala
Call Center Agent
Cape Town
Summary
Dynamic and dedicated customer service professional seeking to leverage exceptional communication and problem-solving skills to enhance customer satisfaction and loyalty. Committed to delivering outstanding support while fostering positive relationships, ensuring a seamless experience for clients and stakeholders alike.
Results-driven professional with diverse experience in customer service, sales, and administration. Proven ability to excel as a Cashier and Sales Agent, utilizing strong interpersonal and problem-solving skills to enhance customer satisfaction. Capable of handling diverse responsibilities as a General Worker and Administration Assistant, demonstrating adaptability and attention to detail. Equipped with a Medical Secretary certification, I possess a compassionate approach in interactions, complemented by leadership capabilities and attentive listening skills, making me an asset in dynamic environments.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
CALL CANTRE AGENT
WNS britishgas
08.2024
- Managed high-volume inbound and outbound calls, providing exceptional customer service and support.
- Resolved inquiries and complaints efficiently, ensuring customer satisfaction.
- Maintained accurate records of interactions and transactions, while collaborating with team members to improve service delivery and operational processes.
SALES AGENT
National Debt intervention
06.2024 - 08.2024
- Provided exceptional customer service and support by understanding client needs and recommending appropriate products.
- Achieved monthly sales targets through effective prospecting, relationship building, and follow-up.
- Collaborated with team members to enhance sales strategies and maintained accurate records of customer interactions.
SALES AGENT
1life
06.2024 - 08.2024
- Delivered exceptional customer service by understanding client needs and providing tailored product solutions.
- Conducted market research to identify potential clients, managed leads through effective follow-up, and achieved sales targets consistently.
- Collaborated with the marketing team to enhance promotional strategies and drive sales growth.
ADMINISTRATION ASSISTANCE
City Of Cape Town
06.2022 - 06.2024
- Provided administrative support, including managing schedules, organizing files, and coordinating communications.
- Assisted in preparing reports and presentations while ensuring efficient office operations.
- Responded to inquiries, maintained documentation, and facilitated team collaboration to enhance productivity and workflow.
GENERAL WORKER
Ithalomso Waste Management
02.2022 - 10.2022
- Assisted in various tasks within the facility, including maintaining cleanliness and organization of workspaces, loading and unloading materials, and supporting team members in daily operations.
- Ensured compliance with safety standards and contributed to an efficient workflow by performing assigned duties promptly and effectively.
CASHIER
Seapoint spar
02.2021 - 06.2021
- Managed customer transactions efficiently, processing payments and handling cash with accuracy.
- Provided exceptional service by assisting customers with inquiries and resolving issues.
- Maintained a clean and organized checkout area, and worked collaboratively with team members to ensure a smooth and positive shopping experience.
Education
MATRIC - mathematics, science, language arts
Langa High
01.2016 - 12.2017
MEDICAL SECRETARY - undefined
Cape Town
02.2022 - 06.2022
Skills
- Empathy
- Problem solving
- Attentive listening
- Attention to details
Clear communication
Critical thinking
Certification
Medical Secretary, Cape Town, 02/01/22, 06/30/22, Developed skills in medical terminology, appointment scheduling, patient data management, and medical billing. Gained proficiency in electronic health records systems and compliance with HIPAA regulations. Enhanced communication abilities through interaction with healthcare professionals and patients, ensuring efficient office operations.
Timeline
CALL CANTRE AGENT
WNS britishgas
08.2024
SALES AGENT
National Debt intervention
06.2024 - 08.2024
SALES AGENT
1life
06.2024 - 08.2024
ADMINISTRATION ASSISTANCE
City Of Cape Town
06.2022 - 06.2024
GENERAL WORKER
Ithalomso Waste Management
02.2022 - 10.2022
MEDICAL SECRETARY - undefined
Cape Town
02.2022 - 06.2022
CASHIER
Seapoint spar
02.2021 - 06.2021
MATRIC - mathematics, science, language arts
Langa High
01.2016 - 12.2017
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