Wendy Bruton

• Maintaining a professional and organized environment.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working towards goals.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Controlled costs to keep business operating within budget and increase profits.
• Managed and motivated employees to be productive and engaged in work.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve issues.
• Cultivated positive rapport with fellow employees.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Reduced waste and pursued revenue development strategies to remain within targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Defined clear targets and objectives and communicated to other team members.
• Planned, created, tested and deployed system changes to meet and exceed customer expectations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Developed detailed plans based on broad guidance and direction.

To assist Customers who are in financial distress to sell their assets.
Minimizing losses for both the Bank and the Customer.
Monitoring Operational Risk through various reports.
To analyze the effectiveness of processes, policies and systems.
Identify areas that requirement improvement.
To design and build solutions that will address the above.
Identifying and reporting breaches/gaps which could lead to losses.
Conducting route cause analysis and assist with the implementation of systemic fixes and or processes to remedy the issue/s.
Stakeholder management: build, manage and maintain credible relationships (internally & externally).

To design and build Digital Credit Solutions.

To establish business requirements.
To interpret and analyze strategies to define and build appropriate solutions.
Determining the trade-off’s required in terms of business requirements, sequencing, and the broader teams’ priorities.
To mobilize subject matter experts.
To consume work delivered by labs to ensure scalability.
To oversee end-to-end testing and implementation.
To engage with multiple stakeholders.
Monitoring of changes post deployment.