Wendel Naidoo
Operations Manager
Bluff,KZN
Summary
Seasoned operations management professional with over a decade of experience in FMCG and Distribution. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards.
Overview
8
8
years of post-secondary education
18
18
years of professional experience
Work History
Sales & Marketing Manager
Bluff Milk distribution Centre
Durban, KZN
01.2006 - 12.2009
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
Operations Manager
Bluff Milk Distribution Centre
Durban, KZN
01.2010 - Current
- Implemented policies and standard operating procedures for continuous improvement.
- Reduced average contract expenses through aggressive negotiations with vendors.
- Conducted performance reviews , offering praise and recommendations for improvement.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and management team with related direct reports.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Verified compliance with best business practices throughout organization.
- Spearheaded quality control measures to minimize downtime and propel sales.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Maintained constructive client and vendor relationships.
- Drove operational improvements which resulted in savings and improved profit margins.
CEO
Wolf & Wallstreet Events
Durban, KZN
02.2015 - 12.2017
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite teams including caterers, audio-visual technicians, and facility management team.
Education
Diploma - Marketing Management
ICESA
Durban KZN 02.2004 - 12.2006
Matric - English, Afrikaans, Math, Biology, Technical Drawing, Travel & Tourism
Grosvenor Boys High School
Durban KZN 01.1999 - 11.2003
Skills
Creative problem solvingundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I am a responsible, honest, trustworthy, refreshing individual with a great sense of humor. I thrive on pressure and can cope with varied situations. I am readily able to adjust to any working environment and communicate with co-workers on all levels. I love a challenge and take immense pleasure in working to overcome that challenge. I am very resourceful and find satisfaction in finding solutions to problems. Being a positive team player adds to my character. I am creative, ambitious, outspoken and generally leave a very good first impression. My confidence comes from my positive attitude that is very contagious. I have no doubt I will be an asset to your organization.
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
CEO
Wolf & Wallstreet Events
02.2015 - 12.2017
Operations Manager
Bluff Milk Distribution Centre
01.2010 - Current
Sales & Marketing Manager
Bluff Milk distribution Centre
01.2006 - 12.2009
Diploma - Marketing Management
ICESA
02.2004 - 12.2006
Matric - English, Afrikaans, Math, Biology, Technical Drawing, Travel & Tourism
Grosvenor Boys High School
01.1999 - 11.2003
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