WENAWEDWA FONDO NOFEMELA
Product Survey Specialist
Johannesburg
Summary
Dynamic and passionate professional with experience in events coordination, administration, procurement, customer service, public relations, and government relations. Also an events curator, DJ, and musician who creates inclusive, memorable experiences. Multifunctional and hardworking.
Overview
15
15
years of professional experience
Work History
Customer Experience & Product Support Specialist
Chery South Africa
11.2024 - Current
- Conduct daily telephonic surveys to gather actionable customer insights.
- Capture and maintain accurate survey and experience data.
- Work closely with Product and CRM teams to align feedback with improvements.
- Report survey findings to management with key recommendations.
- Assist in product training for staff and partners.
- Host customer experience events to strengthen engagement and loyalty.
- Support GR activities, liaising with government officials and managing admin tasks.
- Provide administrative support to senior management.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Cross functional projects across departments, depending on the business need
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Served as a liaison between customers and internal stakeholders, ensuring all parties were informed of pertinent case updates.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Coordinated cross-functional meetings to address recurring product issues, leading to long-term solutions.
- Improved product feedback loop, gathering and synthesizing customer insights for development team action.
Telemarketing Agent
Exceptional Events
01.2021 - 12.2021
- Conducted cold calls for high-profile campaigns (Microsoft Surface, Dell ISG, HP Education, HP Workstation, TeamViewer, APC).
- Managed customer data and pipelines in Hubspot CRM, consistently meeting targets.
- Johannesburg
Production & Events Co-ordinator / Workshop Facilitator
Fakugesi Festival
09.2021 - 11.2021
- Supported curator with event production, logistics, and stakeholder management.
- Coordinated speakers, partners, audiences and managed festival surveys.
- Facilitated workshops and developed supporting materials.
- Tshimologong
Events Co-ordinator Assistant
Exceptional Events
01.2020 - 01.2021
- Assisted in executing events from small meetings to large ceremonies.
- Managed guest lists, onsite coordination, and social media promotion.
- Provided logistical and administrative support across multiple concurrent events.
- Johannesburg
Procurement Administrator
Mowana Properties
08.2017 - 02.2019
- Managed RFQ/RFP processes for operational requirements in line with policy.
- Maintained supplier database, coordinated evaluations, and prepared reports.
- Administered contracts and ensured timely invoice processing.
- Johannesburg
Facilities Administrator
Mowana Properties
01.2017 - 08.2017
- Logged and tracked maintenance jobs via MDA helpdesk.
- Sourced quotations, tracked budgets, and issued purchase orders.
- Supported managers with reports and tenant communications.
- Johannesburg
Receptionist
Mowana Properties
04.2016 - 12.2016
- Managed visitor reception, switchboard, and bookings.
- Handled executive diaries, stationery, and grocery reconciliations.
- Johannesburg
Market Researcher (Part-time)
Honda
10.2014 - 10.2016
- Conducted market research campaigns and mall activations.
- Designed and administered surveys.
- Johannesburg
Customer Care Agent
Mazda
01.2015 - 03.2016
- Handled inbound enquiries, resolved disputes, and maintained service records.
- Captured customer data and produced reports.
- Johannesburg
Junior Events Coordinator Assistant
Brand Pilots
03.2014 - 03.2015
- Coordinated activations and events; sourced suppliers.
- Hired, trained, and supervised promoters; tracked inventory.
- Johannesburg
Receptionist / Administrator / PA
The Riverbed Agency
07.2011 - 02.2014
- Inbox and call screening, client liaison, and reconciliations.
- Supported major brand campaigns including Nedbank, Nestle, Microsoft, P&G, and Ariel.
- Johannesburg
Education
Diploma - Journalism
Boston Media House
01.2011
Skills
Event Planning & Coordination
Workshop Facilitation
Customer Experience & Engagement
Procurement & Vendor Management
Administration & Office Management
SLA management
Teamwork
Teamwork and collaboration
Customer service
Excellent communication
Customer service expert
Friendly and patient
Verbal and written communication
Active listening
Organizational skills
Customer communication and empathy
Team building
Call center operations
Project coordination
Professionalism
Interpersonal skills
Task prioritization
Written communication
References
- Khanya Mkhonza, Mowana Properties, 0110736800 / 079 782 1000, khanya@mowanaproperties.co.za
- Jabulani Ngonyama, Mowana Properties, 0110736800, Jabulani@mowanaproperties.co.za
- Neel Harriram, 0118479512 / 0814813078 / 0648800687
- Nash Zwambila, 0860 994 164
- Gerri Botha, 011 707 7521 / 083 775 8084
- Charmaine Mokonyane, 0127607736 / 0710763586
- Mandy Forster, Exceptional Events, 0738058423, mandy@exceptional-events.co.za
- Ncumisa Dube
Tools And Software
- Microsoft Office (Excel, Word, PowerPoint)
- MDA Property Management Software
- Hubspot CRM (Inbound Sales)
- Miro Collaboration Workspace
Timeline
Customer Experience & Product Support Specialist
Chery South Africa
11.2024 - Current
Production & Events Co-ordinator / Workshop Facilitator
Fakugesi Festival
09.2021 - 11.2021
Telemarketing Agent
Exceptional Events
01.2021 - 12.2021
Events Co-ordinator Assistant
Exceptional Events
01.2020 - 01.2021
Procurement Administrator
Mowana Properties
08.2017 - 02.2019
Facilities Administrator
Mowana Properties
01.2017 - 08.2017
Receptionist
Mowana Properties
04.2016 - 12.2016
Customer Care Agent
Mazda
01.2015 - 03.2016
Market Researcher (Part-time)
Honda
10.2014 - 10.2016
Junior Events Coordinator Assistant
Brand Pilots
03.2014 - 03.2015
Receptionist / Administrator / PA
The Riverbed Agency
07.2011 - 02.2014
Diploma - Journalism
Boston Media House