WELMIEN FOSTER
Technical Key Account Manager
Cape Town, South Africa,Western Cape
Summary
I am a dynamic Key Account Manager with seven years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. I am a service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion and customer satisfaction.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Water Quality Director
Accu-SHERQ Risk Consultants
Cape Town, Western Cape
12.2020 - Current
- Successfully merged NuLab Solutions into Accu-SHERQ Accu-Aqua
- Delivering training courses from ground level to executive level
- Delivered Legionella risk reports to customer locations within specific timeframes.
- Supervised work of contracted employees to keep on task for timely completion.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering technical questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed on-site evaluations, internal audits and customer surveys.
Managing Director
NuLab Consumables
Cape Town, Western Cape
02.2016 - 12.2020
- Launched business from start-up to achieve profitability.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Employed prompt decision-making and in-depth research to resolve issues.
- Consulted with customers to assess needs and propose optimal solutions.
Project Leader
Swift Silliker
Cape Town, Western Cape, South Africa
08.2013 - 01.2016
- Managed team meetings and discussed project's goals and objectives.
- Observed progress of each project, examined risks and coordinated contingency plans.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
- Inspired and coached team members.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Defined responsibilities, duties, and roles of each team member.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
- Performed independent analysis and provided recommendations to overcome project obstacles.
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Set up and managed team meetings.
Technical Sales Executive
Swift Silliker
Cape Town, Western Cape
11.2012 - 07.2013
- Developed and executed product market strategy to determine distribution, price and promotion efforts.
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
- Liaised with customers to meet and exceed sales targets for new business in assigned territory by assessing their facilities and ensuring legal compliance.
- Conducted market analyses and presented findings to executive committee to develop and enhance product offerings.
- Fostered positive relationships with team members to improve company culture and increase productivity.
- Partnered with marketing team to contribute towards marketing strategy by monitoring competitive products and industry reactions.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings, and increase productivity.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement food safety solutions.
- Prepared and delivered quotations to customers while providing technical expertise to convert prospects into sales.
- Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
- Exceeded established sales goals and increased client retention.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Networked at events and by phone to expand business profits and revenues.
- Serviced existing accounts on regular basis to maximize revenue.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Proactively managed client correspondence and recorded tracking and communications.
Doctor
Dr. Heunis
Pretoria, Gauteng
01.2012 - 08.2012
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Handled job duties for staff members which were unavailable or out of office.
- Assisted with regulatory issues such as compliance.
- Developed and maintained electronic record management systems to analyze and process data.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Communicated closely with patients, ensuring medical information was kept private.
- Developed close working relationships with front office and back office staff.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Managed six employees with various personalities and from different cultures for large four-physician practice.
General Manager and Coach
Whispering Wind Equestrian Centre
Pretoria , Gauteng, South Africa
04.2009 - 12.2011
- Successfully managing a horse stable yard
- Coaching riders in various disciplines on various levels
- Organizing equestrian shows and social events
- Ensuring the health and happiness of the horses
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Master of Science - Occupational Health And Safety
University of Applied Research And Development
Auckland, New Zealand 12.2021 - Current
Bachelor of Science - Microbiology
University of Pretoria
Pretoria, Gauteng, South Africa 01.2005 - 11.2010
High School Diploma -
Hoedspruit Christian School
Hoedspruit, Limpopo, South Africa 07.1999 - 01.2004
City & Guilds Accredited - Risk Assessment For Legionella Control
PPL Training Ltd.
York, United Kingdom 08.2015 - 08.2015
ILM Development Programme Legionella Risk Management – Responsible Persons’ Training - Legionella Risk Management – Responsible Persons’
Hydrop Independent Consultancy Practice Ltd
Sutton Coldfield, United Kingdom 08.2016 - 08.2016
No Degree - PRP And HACCP
Swift Silliker
Cape Town, Western Cape, South Africa 12.2012 - 12.2012
No Degree - Understanding Labelling Requirement
Swift Silliker
Cape Town, Western Cape, South Africa 03.2013 - 03.2013
No Degree - Fundamentals of Design & Evaluation of Engineered
Institute of Fire Engineers (SA)
Johannesburg, Gauteng, South Africa 10.2018 - 10.2018
No Degree - Good Clinical Practice Level 2 Certificate
Crede Clinical Research Education And Development
Cape Town, Western Cape, South Africa 09.2012 - 09.2012
No Degree - Management Level 1 Certificate
Brentwood Open Learning College
United Kingdom 10.2020 - 06.2021
Skills
Water Quality
undefinedAffiliations
South African Society for Microbiology
2010 - Present
Legionella Action Group
2014 – Present
Communicable Disease Control (Western Cape Health Department)
Stakeholder Member
2015 - 2016
South African National Standards Technical Review Committee
SANS 893
2015 - 2016
Federated Hospitality Association of South Africa
Allied Member
2013 - 2016
Clifton Strengths
1. Strategic
2. Learner
3. Responsibility
4. Ideation
5. Relator
6. Command
7. Self-assurance
8. Input
9. Achiever
10. Competition
Timeline
Master of Science - Occupational Health And Safety
University of Applied Research And Development
12.2021 - Current
Water Quality Director
Accu-SHERQ Risk Consultants
12.2020 - Current
No Degree - Management Level 1 Certificate
Brentwood Open Learning College
10.2020 - 06.2021
No Degree - Fundamentals of Design & Evaluation of Engineered
Institute of Fire Engineers (SA)
10.2018 - 10.2018
ILM Development Programme Legionella Risk Management – Responsible Persons’ Training - Legionella Risk Management – Responsible Persons’
Hydrop Independent Consultancy Practice Ltd
08.2016 - 08.2016
Managing Director
NuLab Consumables
02.2016 - 12.2020
City & Guilds Accredited - Risk Assessment For Legionella Control
PPL Training Ltd.
08.2015 - 08.2015
Project Leader
Swift Silliker
08.2013 - 01.2016
No Degree - Understanding Labelling Requirement
Swift Silliker
03.2013 - 03.2013
No Degree - PRP And HACCP
Swift Silliker
12.2012 - 12.2012
Technical Sales Executive
Swift Silliker
11.2012 - 07.2013
No Degree - Good Clinical Practice Level 2 Certificate
Crede Clinical Research Education And Development
09.2012 - 09.2012
Doctor
Dr. Heunis
01.2012 - 08.2012
General Manager and Coach
Whispering Wind Equestrian Centre
04.2009 - 12.2011
Bachelor of Science - Microbiology
University of Pretoria
01.2005 - 11.2010
High School Diploma -
Hoedspruit Christian School
07.1999 - 01.2004
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