WELMIEN FOSTER
Technical Key Account Manager
Cape Town, South Africa,Western Cape
Summary
I am a dynamic Key Account Manager with seven years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. I am a service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion and customer satisfaction.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Water Quality Director
Accu-SHERQ Risk Consultants
Cape Town, Western Cape
12.2020 - Current
- Successfully merged NuLab Solutions into Accu-SHERQ Accu-Aqua
- Delivering training courses from ground level to executive level
- Delivered Legionella risk reports to customer locations within specific timeframes.
- Supervised work of contracted employees to keep on task for timely completion.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering technical questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed on-site evaluations, internal audits and customer surveys.
Managing Director
NuLab Consumables
Cape Town, Western Cape
02.2016 - 12.2020
- Launched business from start-up to achieve profitability.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Employed prompt decision-making and in-depth research to resolve issues.
- Consulted with customers to assess needs and propose optimal solutions.
Project Leader
Swift Silliker
Cape Town, Western Cape, South Africa
08.2013 - 01.2016
- Managed team meetings and discussed project's goals and objectives.
- Observed progress of each project, examined risks and coordinated contingency plans.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
- Inspired and coached team members.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Defined responsibilities, duties, and roles of each team member.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
- Performed independent analysis and provided recommendations to overcome project obstacles.
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Set up and managed team meetings.
Technical Sales Executive
Swift Silliker
Cape Town, Western Cape
11.2012 - 07.2013
- Developed and executed product market strategy to determine distribution, price and promotion efforts.
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
- Liaised with customers to meet and exceed sales targets for new business in assigned territory by assessing their facilities and ensuring legal compliance.
- Conducted market analyses and presented findings to executive committee to develop and enhance product offerings.
- Fostered positive relationships with team members to improve company culture and increase productivity.
- Partnered with marketing team to contribute towards marketing strategy by monitoring competitive products and industry reactions.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings, and increase productivity.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement food safety solutions.
- Prepared and delivered quotations to customers while providing technical expertise to convert prospects into sales.
- Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
- Exceeded established sales goals and increased client retention.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Networked at events and by phone to expand business profits and revenues.
- Serviced existing accounts on regular basis to maximize revenue.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Proactively managed client correspondence and recorded tracking and communications.
Doctor
Dr. Heunis
Pretoria, Gauteng
01.2012 - 08.2012
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Handled job duties for staff members which were unavailable or out of office.
- Assisted with regulatory issues such as compliance.
- Developed and maintained electronic record management systems to analyze and process data.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Communicated closely with patients, ensuring medical information was kept private.
- Developed close working relationships with front office and back office staff.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Managed six employees with various personalities and from different cultures for large four-physician practice.
General Manager and Coach
Whispering Wind Equestrian Centre
Pretoria , Gauteng, South Africa
04.2009 - 12.2011
- Successfully managing a horse stable yard
- Coaching riders in various disciplines on various levels
- Organizing equestrian shows and social events
- Ensuring the health and happiness of the horses
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Master of Science - Occupational Health And Safety
University of Applied Research And Development
Auckland, New Zealand 12.2021 - Current
Bachelor of Science - Microbiology
University of Pretoria
Pretoria, Gauteng, South Africa 01.2005 - 11.2010
High School Diploma -
Hoedspruit Christian School
Hoedspruit, Limpopo, South Africa 07.1999 - 01.2004
City & Guilds Accredited - Risk Assessment For Legionella Control
PPL Training Ltd.
York, United Kingdom 08.2015 - 08.2015
ILM Development Programme Legionella Risk Management – Responsible Persons’ Training - Legionella Risk Management – Responsible Persons’
Hydrop Independent Consultancy Practice Ltd
Sutton Coldfield, United Kingdom 08.2016 - 08.2016
No Degree - PRP And HACCP
Swift Silliker
Cape Town, Western Cape, South Africa 12.2012 - 12.2012
No Degree - Understanding Labelling Requirement
Swift Silliker
Cape Town, Western Cape, South Africa 03.2013 - 03.2013
No Degree - Fundamentals of Design & Evaluation of Engineered
Institute of Fire Engineers (SA)
Johannesburg, Gauteng, South Africa 10.2018 - 10.2018
No Degree - Good Clinical Practice Level 2 Certificate
Crede Clinical Research Education And Development
Cape Town, Western Cape, South Africa 09.2012 - 09.2012
No Degree - Management Level 1 Certificate
Brentwood Open Learning College
United Kingdom 10.2020 - 06.2021
Skills
Water Quality
Water testing
Sales expertise
International sales support
Report preparation
Complaint resolution
Strategic sales knowledge
Staff education and training
Account management
CRM
Key stakeholder relationship building
Medical terminology knowledge
Technical Support
Professional telephone demeanor
B2B Service
Problem-solving
Strategic planning
Staff Management
Verbal and written communication
Mathematical calculations
Project Management
Sales and marketing
Coaching and mentoring
Business administration
Advanced problem solving
Affiliations
South African Society for Microbiology
2010 - Present
Legionella Action Group
2014 – Present
Communicable Disease Control (Western Cape Health Department)
Stakeholder Member
2015 - 2016
South African National Standards Technical Review Committee
SANS 893
2015 - 2016
Federated Hospitality Association of South Africa
Allied Member
2013 - 2016
Clifton Strengths
1. Strategic
2. Learner
3. Responsibility
4. Ideation
5. Relator
6. Command
7. Self-assurance
8. Input
9. Achiever
10. Competition
Timeline
Master of Science - Occupational Health And Safety
University of Applied Research And Development
12.2021 - Current
Water Quality Director
Accu-SHERQ Risk Consultants
12.2020 - Current
No Degree - Management Level 1 Certificate
Brentwood Open Learning College
10.2020 - 06.2021
No Degree - Fundamentals of Design & Evaluation of Engineered
Institute of Fire Engineers (SA)
10.2018 - 10.2018
ILM Development Programme Legionella Risk Management – Responsible Persons’ Training - Legionella Risk Management – Responsible Persons’
Hydrop Independent Consultancy Practice Ltd
08.2016 - 08.2016
Managing Director
NuLab Consumables
02.2016 - 12.2020
City & Guilds Accredited - Risk Assessment For Legionella Control
PPL Training Ltd.
08.2015 - 08.2015
Project Leader
Swift Silliker
08.2013 - 01.2016
No Degree - Understanding Labelling Requirement
Swift Silliker
03.2013 - 03.2013
No Degree - PRP And HACCP
Swift Silliker
12.2012 - 12.2012
Technical Sales Executive
Swift Silliker
11.2012 - 07.2013
No Degree - Good Clinical Practice Level 2 Certificate
Crede Clinical Research Education And Development
09.2012 - 09.2012
Doctor
Dr. Heunis
01.2012 - 08.2012
General Manager and Coach
Whispering Wind Equestrian Centre
04.2009 - 12.2011
Bachelor of Science - Microbiology
University of Pretoria
01.2005 - 11.2010
High School Diploma -
Hoedspruit Christian School
07.1999 - 01.2004