WELLINGTON MAKAYA
Pretoria
Summary
Highly experienced and dedicated with 10 years in the hospitality industry. Known for delivering exceptional customer service and ensuring guest satisfaction in fast-paced environments. Proven ability to manage large sections, train new staff and optimize operations to increase efficiency. Strong attention to detail, excellent communication skills and a passion for creating memorable dining experiences.
Overview
8
8
years of professional experience
Work History
Waiter
Brasserie De Parie
05.2016 - 08.2023
- Manage a high-volume section, serving up to 30 customers per shift, contributing to a increase in repeat customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs. i.e advising and recommending their personal wine needs
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Train and mentor new waitstaff, improving service quality and reducing onboarding time.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Waiter
Crawdaddy's Bar And Grill
06.2015 - 04.2016
- Provided efficient and friendly service in a busy dining environment, consistently achieving a high customer satisfaction rate.
- Handled cash and credit tr
- Collaborated with management to introduce a new reservation system, reducing customer wait times by 25%.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Certificate - NETWORK +
COMPTIA
High School Diploma -
UMC College
Skills
- Menu knowledge
- Cash handling
- POS systems
- Order taking
- Customer service
- Multitasking
- Communication
- Collaboration
Relevant Skills
- Expert in multitasking effectively, managing multiple tables and customer requests in a fast-paced environment.
- Proficient in delivering exceptional customer service, ensuring a positive dining experience for all guests.
- Skilled in up-selling menu items and beverages, consistently increasing sales and boosting revenue.
- Strong communication skills enable precise and friendly customer interactions and seamless coordination with kitchen staff.
- Efficient in time management, ensuring timely service delivery and smooth restaurant operations during peak hours.
Hobbies and Interests
In my free time, I enjoy exploring diverse culinary cultures by experimenting with new recipes and flavors, which enhances my knowledge and appreciation of food. Additionally, I am passionate about traveling, allowing me to experience different dining environments and customer service practices worldwide, which I will bring back to my work.
Timeline
Waiter
Brasserie De Parie
05.2016 - 08.2023
Waiter
Crawdaddy's Bar And Grill
06.2015 - 04.2016
Certificate - NETWORK +
COMPTIA
High School Diploma -
UMC College
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